I used Very to order an xbox one for my son. I paid the £432 and was given a 'delivered by 24th Dec' promise. I recived a text a few days later saying that the delivery date was now in the middle of January. Obviously this was not acceptable, as this is a present for my son. So I rang them up to cancel the order and get my money back. during the conversation, the call centre guy says that I will have to wait about ten days for my money. I explain that this is not acceptable as I need the money to shop elsewhere, so he passes my up the chain (in reality I believe this to be passed to another call centre worker) who says that this is the case, as it is the 'way that the banks work' I ask why when I bought the item that the tranaction was immediate, but now they want to keep hold of my money. He can't explain this to me so says that he will get 'somebody' to ring me back, this happened on Friday morning.....I am still waiting and they still have my money.!!!!
They are acting like a street corner spiv and are treating me and my young son with complete contempt, and i would not touch them with a barge pole again. I am disgusted with them
I have recently purchased a bed from very which broke after 48 hours whilst asleep at night, very refuse to refund my money because they sent a repair man who lied on the report stating some screws hadn't been tightened fully and deemed it accidental damage. firstly since when has it been an accident to sleep in a bed and two if the screws weren't tightened that's not damage of any kind also to top it off I was charged £45 for this service from an supposedly qualified technician, a second repair man was sent who stated the screws were tight and that nothing could be done I also was charged another £45 even though I was told I wouldn't be charged the second time, now the second report states excessive weight on one side apparently from one person sleeping in a double bed even though the two reports don't match and after speaking to many people at very one person actually stating its not a manufacturing fault but its the way that the bed has been manufactured where the screws are to short which to me that's the same thing just a rephrasing of the words but now I'm still supposed to pay for a broken bed while having to purchase another bed that I'm allowed to sleep in. I would advise people to steer clear of this company particularly from purchasing beds but if you still need to use this company I'd say get the furniture insurance because with the quality of the products your going to need it.
Hi, I ordered a dressing table for my wife as a surprise Christmas gift. I ordered it online but had to ring "Very" because I couldn't pay for it online, for delivery I couldn't send it to a different address to were someone would be in to receive it and sign for it so I took Friday 29th of dec off work to wait for it to arrive. It didn't come on the Friday so I had sourced the courier Arrow XL and ring them on Friday evening to ask why? I was told I would be contacted by them before 12 the next day regarding the delivery. There was no call made. I rang the courier again on Monday to be told it was being delivered Monday at sometime and "that was that, accept it". I was told if miss the delivery that the courier will leave a card and I could collect it from there depot in WIGAN! Therefore I needed to take another day off work at my own expense. Terrible service, Terrible customer service.
I am a relatively new customer, i was very pleased with the service I received from Very in the early stages of my account, then that all changed. I moved address and informed you straight away which didn't seen to be a problem. I made a few purchases and returns from my new address with no problem, then on my last order I received a text at 11.05 stating my delivery was dispatched to my old address I phoned customer services but the call centre was closed so I phoned at 7am to inform you of this and was told although the delivery was already dispatched and not to worry it would all be sorted out. Almost 6 wks later and numerous phone call from myself this was still it rectified, in several phone calls I was told that due to the unacceptable customer service I received I would receive a discount on my next order the I was told this would not be happening, I am sitting without the garments I ordered and a £37 phone bill I emailed regarding the phone bill and was told there was nothing that could be done. In the first instance I couldn't recommend very highly enough to family and friends but have since retracted my praise
I was offered a £30 discount by email if I spent £60, I ordered over this amount but the full amount is to be charged to my credit card when I receive my order, they have not given me the discount. I tried to ring customer service and they have the most annoying automated system so you never get to speak to anyone so I had to send an email . It was answered by someone who either didn't bother to read it properly or has trouble understanding as my query wasn't answered at all and I have had to send another email. So far my query hasn't been answered and I will probably just return what I have received, cancel the rest of my order and never bother ordering again as the customer service is dreadful a nd most unhelpful.
I wouldn't have any reservations in shopping with Very - easy online ordering, great prices and soooo much choice on up to date fashions. If your out during the day you can even have your items delivered to a local shop and simply collect at your convenience! PERFECT... xx
I came across Very looking for a new dress, I ended up with finding quite a few! A great choice of collections, even for girls with curves, plus a fab choice of toys and gift ideas. It was nice to find four choices to pay which is great for flexibility. You can pay up front, pay mimimum payment, take 3 or pay what you like (as long as its above the minimum). Some things I had to compare prices with and others are sometimes cheaper but on the whole customer service are friendly when you call them and I have bought some lovely treats for the family (and for me) thanks to the freedom of choice and flexibility with Very xx
you're always kept upto date from the moment you make a purchase, with e-mails and texts to let you know your order is being or has been processed, again when your order is being dispatched with a delivery date. Ordering online is quick and simple. There's always great offers and deals on items, and the customer service is very helpful. I have already reccomended this service to all friends and family, and few of them are already using this service, they are also satisfied with their purchases
well most of the items i have bought have arrived in good time and have been perfect
but my xbox one order has been messed up! i got promised it would be here for xmas and now the story is changing and now apparently no one say it would be guarenteed ( i wouldnt have ordered it if not and now im a liar..) so this is why i cant give any more stars
I ordered a pair of jeans and had a phone all to confirm the delivery address. I was told that the jeans were being despatched. The day I should have received the jeans I was then told that they were out of stock!!! Then I was told I could order similar jeans which were double the price. I have sent an email complaining and have not heard anything from anyone!!
I have found "very" to be a great way to shop and spread the cost without paying crazy amounts of interest, next day delivery is available on so many things and if there is a delay then they let you know asap! everything has arrived as expected in perfect condition. The main pro for me is that I can't find the items I have ordered cheaper anywhere else online. So glad I came upon "very" in the run up to xmas, saving me cash at such an expensive time!
I recently bought all my perfume and aftershave gifts for Christmas from Very. The prices were very competitive especially with the 3 for 2 deals. I had a query that was dealt with quickly and efficiently via email. I was kept informed of the status of my order and the products were delivered as described and arrived promptly. Very impressed.
Very sent me a code for £20 off any credit order with them. I used this when I ordered my Playstation 4. The code was applied to the order at the time. Then miraculously, the code disappeared from my account when the order was sent with no record of it ever being applied to the order! Total con artists! I know I'm not the only one that this has happened to from reading on hotukdeals forums! Thought it'll never happen to me... Then it did!
I found Very easy to navigate and the credit check is speedy. If you want to make a major purchase but don't have the funds, you can use Very to buy now, pay later or when you have the money. I found it very convenient and am now the proud owner of a Samsung light Laptop. VERY! pleased I was recommended to their site by a friend.
I sent an email to Very Customer Services FIVE days ago with a promise of a prompt reply within 24 hours. I am still waiting for that prompt reply. They took my order for an XBox one as a Xmas present for my son with a delivery date of 24/12/2013. Although I could never prove it I suspect that they were aware that they could not fulfill the order and sure enough a few days later I was advised that delivery would be 09/01/2014! What an horrendous way to treat customers! Please think twice about ordering with this company.
Previously would have rated very well however after purchasing a tablet for 129.00 on black Friday then being told it was error I have only got negative things to say about the company. I was told none of the orders were being honoured and someone would contact me in 3 or 4 days to explain the situation. After over a week I'm still waiting for a call. Terrible service.
I do think Very is one of the best catalogue companies available they have great offers and I take advantage of their vouchers whenever possible. However when I do have a query I find although my query is acknowledged straight away I had to wait nearly two weeks before the situation was resolved.
Ordered a Candy fridge freezer and on the verification e mail to me it stated delivery on Monday December 2nd 2013.It did not say expected date or approx. date so I assumed it would be here when stated and took a day off work to accept the delivery. As no one had contacted me I just thought I would ring Very to check exactly what time it would be arriving. You can imagine my annoyance when told it would not be coming today! I asked for the couriers number and was given Yodel s number who knew nothing about it. So had to ring Very back which took 25 mins on hold until I was told someone would ring me back. Of course no one did so after a 3 hour wait I rang back again to be told definitely not coming today and so I asked for Candy s number. I rang Candy and spoke to a very nice man who organised delivery for Wed Dec 5th which is when it was eventually delivered.
The amount of calls I had to make and the length of time on hold every time is totally unacceptable. The call centre staff need to be re trained in my opinion as they were very unhelpful uninformed and pretty much useless
I don t expect anyone to respond to this review and have probably wasted my time writing it but felt the need to put my opinion forward
got far too many critical things to say about very. Co. UK mainly their customer service is shocking the worst I have ever experienced. After very screwing up my black Friday order worth no apologies due their pricing error they still haven't fixed my order after 15 calls to South African customer service one call included a promise to fix my order so we get to the point where he is about to arrange a delivery date and then after 15 minutes he hangs up! Outrage would never ever ever ever recommend very or any of shopping direct companies!
The goods are a reasonable price, the payment options are great, the customer service is beyond a joke. You can only talk to someone in an online chat box if your want to buy something, if you have any kind of query you must pay nearly 60p per minute to speak to somebody who usually asks you to hold then is no help anyway. They use yodel for delivery.....do I need say anymore really....well I will, I was waiting for a Playstation 3, good price but it was "delivered" 30 minutes after leaving a depo 45 minutes away. After £15 worth of phone calls it was delivered to a neighbours house (in apartments) when I was in! Not even an apology from very. Basically they want to take your money but your happiness after means very little to them.
Eilidh Burgess found this review useful
I phoned to order to make sure the item I wanted was in stock to be told it was and I should receive it in 5 days. This was important as it was a Xmas present for my son. Ten days past and I had still not taken delivery.
I then phoned to be told the item would probably be delivered on the 24/12/13, Xmas eve !!!!! Which would be cutting it a little fine. I told the girl on the phone I could not take the risk of not receiving it and would like a full refund so I could purchase it elsewhere. I was then told it would take 10 days to get my money back. !!!!!! Not impressed at all.
The item I bought is great, it's a small shelf for my bedroom it's pretty sturdy and doesn't look £55 looks much more expensive! The customer service however is terrible. I was trying to pay for my item online but for some odd reason the payment wouldn't process so I rang Very so I could pay over the phone instead. The first card I was using wouldn't work so I asked if I could use a second card. I assumed the person would ask me how much how I wanted to take out from the second card and if I wanted to change my payment plan seen as I was paying with a different card and I obviously do not have the same amount of money in every account. She didn't ask me and when I told her I wanted to pay differently with this card (over 3 months without interest) she said the payment of £55 had already gone through, the £55 she didn't even ask me for. When I told her that wasn't what I asked for she implied it wasn't her problem and I had to take it up with my bank. I am not buying from Very again, I am a student and struggling to make ends meet. That payment left me out of pocket for an entire 2 weeks, I am very disappointed.
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I ordered a kurio 4s which had 20% off, I opened an account and got an additional discount, I was really pleased and looking forward to receiving my item. I rang and emailed to chase the parcel and it was discussed that it had got to Gatwick depot but no further. I looked at my account and the order had been cancelled- no email to tell me why or anything, Why didn't they just send another one out? So I called customer service and after a while spoke to a team leader who ordered it again for me with the voucher discount but as it no longer had 20% off he said that I would need to accept the item and, once happy with it email to confirm that I wouldn't be returning it at which point I would receive the 20% discount. I have emailed several times with no luck.
It was not my fault that the first parcel got lost, Very should have just sent a duplicate order at the same price.If I don't hear from them I will return the item as a matter of principle.
i ordered 3 items was told they would be delivered the following week.
waited in and never arrived. the next day i received an email saying they would be delivered Jan 20th 2014?????
wtf i wanted them for xmas.
then had to phone up stuck on hold for ages just to cancel it (no apologies) and then wait 48 hours before i got my money back as paid when i ordered.
won't be shopping with these again.
Ordered quite a few 'big' items from Very. 3D samsung TV.. Love it! Xbox One, yet to arrive but fingers crossed all will be ok. Gaming Chair, first one ended up being faulty as the recline system broke along with the speakers.. No issues in returning the item for a new one which was great! UGG boots bought in promo deal, ordered wrong size (i clicked 7 as thats what my current uggs say inside, not realising the size would automaticly convert to 'ugg size' from UK size.. They are too big to wear) unfortunately i have been told i can not exchange the wrong size for the correct size & would end up paying £60 more for the correct ones, which unfortunately i don't find acceptable on a 'customer care' basis. I will have to return them & purchase from the high street instead, which is a shame that Very lose out on the sale. On a plus side, it is free returns which is great & the delivery of the boots was amazingly quick :-) . Just a shame that you can have your heart set on an item to be told 'i request you look for an alternative on our website' when i specifically want Uggs, having had them before they are great boots.
When i joined, i phoned customer care before making an order to ask about the 10% discount on first orders, and was told that the offer was not available on the item i wished to purchase (laptop), i was told that if i went ahead with purchase and paid full amount imidiatley that the promotion would be available on next order,(as i was not making a credit order ) i then purchased item as advised, however when i went to make second order a few days later, discount would not apply, i phoned customer support again and after a lot of explanation was informed that someone would listen to a recording on my previous call (witch i was verry happy about as i felt that the agent did not belive me) and someone would call me back but could take upto a week,, that was a MONTH AGO! and of course no call, i am dissapointed with very and as a result did not purchase my intended second items ( a bed and mattress and other items) i have since ordered and paid for a few smaller items and will never make a large purchase through verry again, i am sure that this review will be ignored as were my calls,, i do write many other reviews and of course will be airing my dissapointment on as many other sites as possible ... so once again THANK YOU CUSSTOMER SUPPORT
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