I have ordered some flat pack furniture on 23rd January, which is awaiting stock. i received an estimated delivery date for before 19th and 26th March and also ordered the furniture assembly service for each of the two separate items.
However I received first a missed call and then a text message from the assembly team to ring to arrange assembly, even though I had not yet received the furniture. I rang to explain this, but was still given a date of monday 24th February incase it arrived by then. On Friday evening I received a text about the forthcoming date to assemble today 24th to text yes if ok or ring if a problem. I rang on saturday morning and thought I had cleared it up that i still have not had this furniture delivered and was thought I had said i would ring them after delivery to arrange. Nevertheless this morning another missed call and text message to ring. I have just had a repeat performance of saturday morning, hopefully this will not happen again. Although this might be considered very efficient under usual circumstances, I am starting to find it a bit annoying having not received a definite delivery date and am considering cancelling the furniture altogether having ordered it in January.
I wanted to order a tablet through their website and pay directly with credit card. Perhaps I did not pay attention and just clicked on the BIG GREEN CONTINUE button (and not on a small link below as I found later), but I ended up on the Very credit account application which I couldn't get out by clicking cancel. I should have started all over again. Since I did not fill my previous home addresses I was not accepted. Phoned them up and they told me to open a new account which I cannot do since the software is smart enough to link my name and address to the old account.
I hope that this does not affect my near-perfect credit score or I will need to chase them up; meaning I have to phone a premium phone number.
Ended up buying the tablet from John Lewis for the same price and free extra year warranty.
The collect+ service was ok but I received an email telling me my product was dispatched. This would normally make me think its on its way (in the post). I actually got my text to pick it up 5 days later. I have requested numerous times to stop emailing me offers but they haven't. I am one of those people that gets something If they need it, so I don't want constant harassment asking me to buy stuff. However, I'm very happy with the product. I just wish they would leave me alone now.
I created a Very.co.uk account and placed an order on Wednesday 19th of Feb for an Xbox One as a birthday present for my twin Brother that is suffering with Lymphoma cancer. As you can imagine, things in the household are stressed as they are without any unneeded hassle.
I received a phone call verifying myself to pass fraud checks a few hours after I placed my order. I was then told my item would be delivered on Friday 21st between 7am-9pm.
I waited in all day and, no show by Yodel. I then contacted Yodel, who then informed me the item would be delivered on Saturday. I then called Yodel on Saturday at 9am to be told it would be delivered today.
I then had to call Yodel up again over 8 times and actually visited their depot which is 10 miles away, who then informed me my item was being held due to fraudulent purposes and wouldn't release it without very's permission.
I then called Very and they firstly denied this was the case, and then I had to call Very on their fraud department to be told it was a mistake on their behalf and I would get my order by Tuesday the 25th and they had to re-order my item and they couldn't release it from the Yodel depot.
So all in all I have waited 18 hours on my only days off for a parcel that was never going to arrive, I then made in excess of 20 phone calls between Yodel and Very, travelled a 20 mile round trip and will now look forward to a hefty phone bill for the premium rate numbers I have had to phone.
I have been with very for about a year now and continuously use them. I am always extremely pleased with my purchases and have never had a problem. at one point about three months ago i made a payment on the day and was told it was a late payment on email with a £12 charge. Immediately i phoned customer services and explained that i didn't realise it had to pay before the actual day. Customer services were very understanding and removed the late fee however thoroughly explained the rules to me so as i wouldn't make the same mistake twice. over all i am always extremely pleased with all manners of service and find there are no problems. if there is one thing i could complain about is having to wait for my order but that is because of my own impatience! i would like to thank very for their help and good service and completely disagree with the below complaint reviews.
I placed an order with Very for a pair of boots that were reduced in the sale down to £77. Delivery was very quick (the only positive in this transaction) but what I received were some very cheap looking suede court shoes. If I had ordered these I would have been extremely unhappy anyway as the suede was scuffed and they were in a terrible condition. However, what I HAD ordered was a pair of knee high boots which in no way resembled the item I received. I called up customer services and explained that they had sent me the wrong product which I would return the next day, asking if they could despatch the boots that I had ordered. I was told that if I paid a further £77 then yes, they could send me the correct item but they couldn't provide me with the boots that I had ordered without the additional payment. Despite it being their error, Very were unwilling to despatch the item I had ordered until they confirmed receipt of the aforementioned cheap suede shoes. At this point I was frustrated but could partially understand the rationale albeit it ridiculous considering it was a result of their error, so I asked them to put the boots on order or simply reserve them until they received the incorrectly despatched item in their warehouse. They were unwilling to do this unless I paid once again for the boots that I had ordered in the first place therefore meaning they would have been in receipt of £154 of my money and I had a pair of suede shoes price at approx £25. Remember that these boots were in the sale and with a low stock at the time I ordered. I asked to speak with someone in management but was told that 'we aren't a bank we don't offer credit' or words to that effect. I am really disappointed with the level of service I received from Very and will not be purchasing from this site again.
ONE SIMPLE WORD. NIGHTMARE AND DON'T WASTE YOUR TIME. FROM FOREIGN CUSTOMER SERVICE WITH LITTLE KNOWLEDGE HOW TO TALK TO THE CUSTOMER TO UPSTAIRS WHO I BELIEVE THEY ARE COMPLETELY INCOMPETENT. IF YOU HAVE FREE PHONE TO USE WITHOUT PILING CALL CHARGES, ENJOY YOURSELF, IF NOT, DON'T WASTE YOUR PRECIOUS TIME. FIND SOME DECENT COMPANY TO DEAL WITH...NOT VERY. USED TO BE LITTLEWOODS IF YOU REMEMBER!
I recently purchased a pair of GHD hair straighteners off very.co.uk. I used a voucher and the lady assured me on the phone the easiest way to do this was she sending me a bill- which she did and when I received the bill I immediately got the bus to my local post office and paid you IN FULL!!!!!!
To my surprise I had ANOTHER BILL through the post today!! For another £1! I'm not ringing them as they have a 0844 number and I refuse to spend any more of my hard earn money on them I Emailed them immediately and after a 12 hours I got a reply saying Obviously I didn't read the small print on there website that says post office payments are at a extra charge of £1!!! The only way to deal with this matter is to call them!!!! ! I will never ever use your company again! It is disgrace!
Why oh why didn't the lady in the first place just let me pay on my card!!
Never ever will I ever be using this company again !!!
Upon receiving a faulty item from very, we promptly phones the customer service team to arrange a return. The phone line was extremely bad and we asked if the representative could return our call on another line as it was difficult to hear what was being said. We were told that customer services were not allowed to make outgoing calls. The item was dispatched without an invoice or returns note. The customer service representative explained that we would have to return the item and wait up to 14 days to find out if we could have a refund and in the meantime to get a replacement product we would need to buy the item again. The item was a pushchair as we are imminently expecting our first child. As you can appreciate babies are expensive and to have to fork out twice for a product that through no fault of our own had to be returned is simply unacceptable. We explained this to the representative who then said he could offer a 10% discount as an alternative. We decided to accept the discount and attempt to go direct to the manufacturer for a repair ( the fault was with the fastening of the cover which resulted in difficultly is collapsing the pushchair). When the discount was applied it turned out that it was actually only 5%. We asked for an email confirming the conversation we had had with the customer service representative as we had no paperwork relating to the purchase. We received an email detailing the proof of the original purchase but no details of what was agreed. We took the product directly to mammas and papas where a further fault was found. We decided at this point that we could not trust Very and contacted customer services again to arrange a return. Again the phone line was bad, and again we were told no outgoing calls were allowed. We had queries regarding the return as we had no paperwork or returns note. The representative explained how to go through the site to arrange a return but as we couldn't hear him properly we requested an email detailing the process. We were told no outgoing emails were allowed -despite 24 hours earlier receiving an email from a customer services rep. We asked to speak to a senior member of the team and were told we couldn't. We attempted to arrange a return but the information we were given was incorrect and the site directed us back to customer services. We called customer services again - this time via shop direct switchboard and were put through to another adviser who on this occasion was far more helpful, she listened to our problems so far and arranged a return online and detailed exactly what we needed to do. Again we asked for an email detailing the exact steps but were told there were no outgoing emails allowed. The retuned item was collected as per the arrangement with the customer service representative. 24 hours later another courier turned up to collect the same return. The whole process was a complete shambles. It is ridiculous that such a large company cannot make outgoing calls or send emails. The whole process was extremely stressful and as you can appreciate this is not good when you are heavily pregnant. We have now decided to deal with mammas and papas directly as their service has been second to none and although we had to pay more, the satisfaction of knowing we will be treated better is well worth it. Very disappointed.
Returned an item to very and received the refund immediately. Impressive in my standards. Although I won't be ordering from very again because they are contracted with yodel of whom are a terrible delivery company.
After searching the net for a new led tv I came across very. Although there prices where not the cheapest for electricals etc , they have a 10% discount promo for first orders . In their small print it does state promo codes cannot be used on sale items - although 90% of their tvs are permanently "sale" items . I opened an account and used the 10% discount code on a led tv that was in the sale with no problems, balance showing the 10% discount had been deducted. After waiting nearly 4 weeks for the tv to be delivered very contacted me to say the tv was no longer available and that I should choose an alternative. I stressed my concern that I had used the 10% promo already and would I be allowed to use it again as it was for first orders only. Customer services assured me yes the discount would be added to my account balance once I had made a new purchase, received and confirmed I would be keeping it. After selecting a new tv and before ordering I again contacted customer services to verify 10% could be added to my order. Again I was assured yes it was fine and I should go ahead and make my purchase. After receiving my new tv I contacted customer services to request they add 10% discount to my balance, after 7 days of backwards and forwards emails then to be told sorry the discount cannot be added as the tv was a sale item. Convenient as once tvs have been installed they cannot be returned. Very could not give me an explanation of how I could use the promo code on my original purchase which was also in the sale. In my experience once you have your order customer services aren't interested, if I could of gave 0 stars I would of .
I bought some bedroom furniture that was on offer at 20% off plus buy now pay later in September 2013. Five months later I am still trying to get the discount applied to my account. i was also entitled to a 10% discount for being a new customer and I had to email them regarding that before it was applied. everytime I email them they state it has been forwarded to their specialist team who will get back to me. I'm still waiting. DO NOT BE TAKEN IN BY THIS COMPANY'S BOGUS OFFERS. My next step is to complain to The Office of fair Trading regarding this company.
I suspect they make their money off low income families who can't afford to shop around or complain I bought -one- item off them, I have the money to pay for it now, I was offered £30 if I paid in 3 no interest installments so I agreed. 2 payments later I notice an odd payment on my account, check and they've reversed the £30 off, started taking just £5 a month out and charging me interest. Three phone calls all say the same thing, yes, this is wrong, but I can't deal with it, I'll send it to the department who can. Nothing, so I email, response, yes, we'll deal with it promptly. Then nothing. Life's too short so I've just paid it off and now I have to wait before I can close my account. In some ways perhaps it would be good for other people to join, then they'll have a story to tell their friends of just how bad a company can be, makes TalkTalk seem quite good in comparison :-)