As I am sure is the case with many people new to home automation, in my case based on the z-wave platform, I had several queries before making a purchase. I contacted a number of companies but what I found with Vesternet is a rapid response, knowledgeable advice and a policy of buy what is right to start with and only then build on the base system once that is running properly. I was given precise advise to the controller and also to the peripherals and am satisfied that what I have purchased is exactly right for my needs.
I am not sure why Verternet does not supply cameras, which I have had to purchase form elsewhere. I would much have preferred buying all my supplies from Vesternet.
I have no knowledge of electronics, so when my husband told me what he wanted, I was none the wiser! But it was so easy to order that even I could do it. Plus delivery was very quick. And I got a free book as well. Pity I`d already bought it on Amazon for £12, but I sent it back to Amazon no problem. So thank you Vesternet for a great service.
As said very good site with a lot of wizards and videos - I understand that the assortment is very comprehensive. As a newcomer I would appreciate a wizard on what I want to do leading to a shopping list e.g. I want to light 4 lights every morning weekdays at 6 turn them of at 8 and light them up again by sunset until midnight. I have not asked but I miss a product that can dim 2-3 lights at a time without being on same cabling. Another minor thing I will seek support for is getting my location on GPS coordinates so I do not just get city center but my actual location to enable iPhone coming home integration. Advice on connecting to existing sunlight sensors, alarms and heating would also be interesting - again maybe having not look thorough enough but obviously not the first thing you find.
But as stated initially I really like your site.
A recent convert to Z-Wave from X-10 I ordered my initial kit from Vesternet mainly as they had good explanatory segments on their website. Ordered a USB stick, 2 Fibaro dimmers and an Aeon Minimote. Still waiting on the USB stick 4 weeks later. Still I proceed to get a Home Center 2 and a range of other components. Most components were listed as out of stock at the time of my order. Into week 2 and I am still waiting on the PIR. Finally I was disappointed that the Philo 4 in 1, as supplied, had a flat battery, at least that is what the device is indicating (the lithium batteries are not cheap)
Good range of products, good information and customer service. Items were shipped in separate batches on different days without my knowing in advance or knowing what was in each parcel, but overall good price and good product.
super fast delivery on items exactly as described. Easy website for ordering and plenty of useful information covering several top competitive ranges of home automation products. Good product selection covering most bases and some unusual items too.
Vesternet is a great online store. However, I had to complete my purchase through email because, although Vesternet advertises that they ship Globally, my delivery country did not show in the payment and checkout form. Also shipping price could not be calculated.
If Vesternet updates this and put more shipping options, it will beat many online shopping sites.
Vesternet understands the products they sell; have some great application notes & support material & the customer service is very impressive. I'd recommend without hesitation!
First order at Vesternet, a RazBerry Z-wave daughterboard for my Pi. Delivered to Denmark only a few days after the order was made. Quick handling, easy payment, and good service overall.
Definitely not the last time I order something from Vesternet.
I've been using Vesternet for a number of years now as my primary supplier for Z-Wave equipment and have seen them grow their product range substantially during that time! Of course, offering more stuff for sale is great, but only if you can cope in terms of customer service and support. I'm happy to say that Vesternet go out of their way to ensure that the "customer is king" through their forum, knowledge base, support ticket system and live chat facility. Nowadays I rarely shop anywhere else for Home Automation equipment!
Z-wave stuff is not that easy to source, and having tried other suppliers, I can say that Vesternet deliver.
I particularly like the 'certified' endorsement of some products… I just hope that this will prove to be useful given time. I have not had good experiences with Everspring and note these are not certified.
Vesternet - excellent service
Aeon Labs gear always seems to be OK
Everspring 6/8 devices failed in just over 12 months (these were not supplied to me by Vesternet, just whinging!)
Having pondered options for home automation for some time I picked the phone up to Vesternet and spoke with Mark Onions. I'm sure he's heard it a thousand times but he really knows his onions!
Mark took the time to explain the options, discuss my project and advise the best way to start. I had issues with a Fibaro dimmer module (the magic black smoke escaped!). Quick exchange of emails and then a phone call to Mark and it is replaced FOC!.
I work as a service manager in IT, so I know a thing or two about customer service. These guys get it completely, I've already ordered more than double the first order and there's more to come. Even though I could probably find the odd thing cheaper (which to be honest I think they'd match anyway!) I won't even bother looking elsewhere. Like most people I don't have much free time so I can ill afford to be squabbling with companies over refunds and issues encountered.
Customer for life chaps, well done.
Mark answers my questions during a week end and a bank holiday (about quotation).
He offers excellent prices and ship the package the day after.
It is probably more than what a customer expects. Thank you!
I needed a way to talk to my home automation system and rung these people to ask a few questions. All were answered professionally and to my satisfaction. I promptly ordered the item and within the stated time, it was delivered. The item was tested and found to be 100% compatible as I was told and worked perfectly. I would definitely use this company again with no hesitation as they proved to be really customer friendly.
Many thanks Vesternet, Regards to you all.
Home Automation has a tendency to promise much. But on hitting any technical difficulty, suppliers have a tendency to become deaf. Thankfully Vesternet tech support has been Excellent. I will now make them as my main supplier, as I transistion from X10 to Z-Wave
These guys are not just a sales team, they actually have an active interest in home automation. I have had obscure issues in the past where i have trawled the forums trying to figure it out only to have the first person i spoke to at Veternet completely resolve my issue by pointing me to the solution! I did not even ask the direct question, i was asking about another product and happened to mention my issue only to have the whole thing resolved. They have all the latest products which is why i check their first. Having an updated Facebook page when new stuff comes out and hints and tips makes them a great resource!
Mark is so knowledgeable, helpful and immediate in his responses. I would not hesitate to recommend all at Vesternet. We were after a solution similar to zoned heating using ZWave and Mark has recommended a solution for us. Am just waiting on StellaZ TRVs which are on back order before ordering products.
Very responsive customer service, good prices, very friendly all around. Highly recommend!
I've ordered a bunch of z-wave gadgets. Communication with the seller was good, prompt response and everything was ok, although initially the shipping and billing addresses were somehow messed up, but finally was fixed.
Good products, price are good depending on products. Very clear information on the delivery process. Not enough product for my order, it has been dispatched very quickly in 2 packs. Missing the free delivery to europe (after some amount)...
Vesternet have a great professional looking site with a comprehensive suite of home automation products and great guides to accompany them. They have excellent customer service and extremely competitive postage options, even internationally.
I would highly recommend them.
The guy I emailed advised me about the best system for what I wanted, which cost less than the one I originally asked about and had more options for adding devices.
He also did a circuit diagram for my particular system and helped me understand how it worked.
I would totally recommended them to anyone wanting to automate stuff and will be getting more from them in future.
Cannot fault Vesternet. They are very communicative and let you know the status of your order all the way through the process. Having said that, the order status is largely irrelevant as the delivery is so quick!
The perfect shopping experience in my opinion.
I have received email, text and phone calls from Vesternet and they were always happy to amend my orders or give advice on the right products. Delivery was a bit slow though and payment on sage pay failed the first time but this was promptly corrected.
After abandoning lightwaverf and deciding after many weeks of google research I decided ZWave was the route to go and vesternet.com stood out as the most knowledgeable and helpful site. Mark Onions has responded to my numerous often confused questions even at weekends with really helpful answers. I guess the only downside is the device I bought only has USA plug and the free adaptor isn't the best so the controller sometimes turns off if it's moved at all.
I am a repeat customer of Vesternet having made several orders in the past year for Z-Wave products. I've always found the products and service to be excellent. Whenever I have contacted sales/support via email I've always had a prompt and professional response. Recommended.
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If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simply as possible with no catches or exceptions.