Vesternet reviews

Vesternet reviews

Excellent
9.6
from 0 - 10
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283 Trustpilot review(s)
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Reviews

About

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Review by confirmed purchaser

Great prices and very helpful

I bought a Vera Lite and a plug/socket as my first foray into z wave. Vesternet were extremely helpful answering all my questions quickly and in a language I could understand.
They have a great website with lots of easy guides and blogs.
Makes you realise they look after their customers and are very knowledgable.
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Review by confirmed purchaser

Refreshingly competent and helpful!

Prior to purchase I had some technical questions which were answered quickly and completely via their online chat. Subsequently I hit a roadblock configuring a multi switch - the Support via online chat was patient and helpful. These guys really want to help you to be successful and satisfied with their products, and I would highly recommend them.
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Review by confirmed purchaser

Excellent, very responsive company

I have been delighted with all aspects of the customer service at Vesternet Ltd
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Review by confirmed purchaser

Excellent, quick and friendly

I found the advise on the store's chat very prompt with a friendly and honest person on the other end who was able to answer all of my questions straight away. The service pre, during, and post sale has been second to none and a refreshing change compared to some companies, I will be using this company again due to their professional manor and lasting impression.

Thankyou
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Review by confirmed purchaser

Great Customer Service, best UK store for ZWave and good stock levels

I have been using Vesternet for the last few years for a number of ZWave based products. They are by far the best UK based store for ZWave products with most products covered and 95% of the time have stock on the shelves ready to ship unlike other stores. The 2 occasions that an item was out of stock they informed me of the arrival date and I got them the next day. I recently spent £3.5k with them on a project and they were able to discount components on bulk purchase. Mark gave me some great technical advice so overall I'm very pleased with there service and support.
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Review by confirmed purchaser

Great service and support !!!!!!

New customer, and have ordered two times from Vesternet.
Great support, and service. Always helpful when you need help and support regarding their products.
Fast and reliable shipment.
Great staff, keep up the good work!!!!!
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Review by confirmed purchaser

Satisfied

Very satisfied with service and delivery time.
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Review by confirmed purchaser

Excellent

Excellent support, reliable delivery.
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Excellent Customer Service

I have placed a number of orders through Vesternet, all of which delivered very quickly with no hassle. Unfortunately I have had a faulty item and had to send the items back, but this process is extremely easy and Vesternet's customer service is excellent.

Cannot recommend more.
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Review by confirmed purchaser

Old fashion values meets new age tech

One of a very few companies that make you feel like you really are valued as a customer. Their support both before and after the sale really has been excellent. I wouldn't have any reservations about recommending vesternet.com to anyone. Keep up the great work guys, you are a shining example of how to do business properly.
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Review by confirmed purchaser

Perfecto

Lo que he pedido, como lo he pedido y para cuando lo he pedido.
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Review by confirmed purchaser

Very precise communication and lightning fast delivery!

I have been very happy with the way the orders were processed. The process was clear and the delivery was very fast.
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Review by confirmed purchaser

Great prices and good customer service - in the end.

I was tempted to buy due to a brilliant offer on a vera 3 that vesternet had on. However despite everything being in stock when I ordered my delivery never showed. I chased using their online chat and was told it was out of stock. I mentioned that it was definitely in stock when I ordered but all i was confronted with was "well they've been out of stock since the middle of the week". Eventually I got an upgrade to next day on my delivery as soon as the item came in.

A few days later I got an email saying that they were sorry for the delay to my order so they were throwing in a free z-wave book to ay sorry. Awesome!

In the end I only had to wait a few extra days but if I had been in a rush that would of been quite annoying, hence the 4 stars.

I love the Vesternet site. Its not only got some great products but the help section is just amazing. I've used it loads getting my equipment set up and will keep referring back to it for sometime no doubt.

Thanks Vesternet for some great deals and great knowledge sharing!
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Review by confirmed purchaser

Technical knowledge and help prior to purchase was excellent.

The support from Mark was excellent and any questions were answered very quickly. A little slow on delivery but that was due to stock levels. But postage refunded so all good there. Already placed another order.
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Review by confirmed purchaser

excellent after sales support

Sales and dispach was good. Would mostly recommend for after sales. Quick to respond and resolve problems going above my usual expectations
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Review by confirmed purchaser

Five Star Service

You cannot really judge a company until something goes wrong. My controller developed a fault and I immediately got on to Vesternet.

Nothing was too much trouble, they replaced the unit (6 months old) and did so very quickly with a new controller.

I initially purchased my automation controller and other devices from them because of their reputation and they certainly live up to it.
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Review by confirmed purchaser

I thank all the staff for their dedication in the service of the customer

I'm from the United Arab Emirates advise everyone to buy from this store for several reasons, first of credibility in their dealings with the customer interest in the speed of response Second Third Express Shipping Service
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Review by confirmed purchaser

Excellent online shop!

The staff were REALLY helpful. They were there everytime I needed help. The order was sent out the same day and it arrived in Malta in a just a few days! I would definitely recommend! Will buy again from Vesternet. Keep up the good work.
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Review by confirmed purchaser

Good company to deal with

Execllent turnround, in excess of promised performance. Good communication. Haven't had to take them up on their 365 day returns guarantee yet.
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Review by confirmed purchaser

Excellent and fast

they helpful and good in advices add to that they fast for shiping

thank you vesternet staff

interesting to deal gain with you

Our Promises

FREE Delivery

All UK orders above £150 are shipped Free of Charge. Express and Next-day delivery options are also available. All shipments are made from our custom-built UK warehouse. All orders placed before the cut-off time will be shipped the same day - we even display a cut-off timer in your shopping cart.

365 Day Satisfaction Guarantee

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simply as possible with no catches or exceptions. FREE Return Shipping for any product needing to be returned to Vesternet under warranty or damaged during shipping.

Easy to Talk To

We offer a variety of ways for you to easily speak directly with our experts... Live Chat, Email, Ticket helpdesk, Phone. Take a look at our Contact page for a full list of emails and phone numbers.

Guides, White Papers and Help

We're constantly expanding the information available on Vesternet to help you select the best products and technologies for you including... Guides, Articles, White Papers, Videos, Blogs.

Lifetime Technical Support

You'll always have FREE access to our Technical Support, Customer Service and FAQ forums, as well as all other online resources, help and installation guides, white papers, and articles. If none of our online resources answer your query you can always raise a Technical Support Request.

Competitive Pricing

We maintain the most competitive pricing in Europe. We work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see identical products at even lower prices, contact us with the details, we’ll do our best to price match them.

About Vesternet

We are Europe's No.1 Home Automation shop, focusing ONLY on the latest wireless sensor network technologies of LightwaveRF, Z-Wave, ZigBee & INSTEON. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with Free UK Delivery over £150 and 365 Day Guarantee!

Visit Vesternet

Contact information

Call us on: +44 (0)845 226 8572
We live here: United Kingdom

Category

Vesternet is ranked 22 out of 108 in the category

365 Day Satisfaction Guarantee

Trusted by Thousands...

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simply as possible with no catches or exceptions.

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