I ordered some specialist rabbit food following a trip to the vet and they suggested a particular dietary food, available online from Vet UK. I have used Vet UK before so I logged into my account and ordered. Rather pleased at the £1.99 'signed for' delivery cost, I decided to order a couple of other items too from the super range of items on sale. Two days later I received an e-mail saying that the the additional items were out of stock and they would be in at the end of the week, and the whole order would be despatched then. Concerned, I contacted them and said I needed the bunny food as soon as possible as I had a poorly bunny in need of it. They asked me if I would like to cancel and refund the other products and just send the food. I said yes, to cancel them and send the food only, or part-ship the food and send the other items separately when they were back in stock, whichever they thought was best. They did not respond and only when I chased them later in the week and asked what was happening did I get an automated despatched order e-mail. There was no personal response to two of my e-mails, and more importantly, the parcel arrived a week after I placed the order, containing ALL the items - nothing was cancelled and my request had been ignored. Disappointing service and I will hesitate to order again, particularly if it's an urgent medicinal item. On a positive note, the parcel was well packed and DPD were super and delivered according to the hour time slot that was e-mailed to me; for £1.99 this is great value.
I have found Vet UK to be the vest value for high quality worming and flea products for cats.
They are very efficient with their communication, ensuring that you are aware of your delivery times and they even send updates to remind you to flea/worm your pet (you can of course opt out of this but I find it useful)
The one time an item was out of stock they politely informed me immediately and then dispatched it on the day that they received it, just a few days later.
The website is easy to use and they are very informative about the various treatments available etc.
I will continue to use this company.
I had trouble with a leaking bottle of deodoriser which was empty by the time it arrived. I contacted customer services, who asked me to send some photos of the damaged packaging - within two days I had a replacement!
Excellent service guys; thank you very much. This is what makes customers loyal to a decent company.
I send my order at wednesday and on thursday that most of my order was complete, but there was missing a bag so the day after (friday) i got another mail that the last bag was shipped :)
And on monday i got both my packages and in the package with the last bag of food was a Kong Playtoy for my dog, he was trilled :D
So Thx so much
After placing an repeat order with VetUK (for 13KGs worth of pet food) i was surprised that i'd still not received a dispatch email after the second day - i contacted them by email to which they told me they aim to dispatch orders within 2 business days - i replied telling them that my order was placed 2 business days ago - their replies were more of an automated nature and not at all personalised - furthermore was the fact they made no appology for their mistakes/delays. When i asked for my order to be cancelled if they could not stick to their 2 day dispatch promise, i was ignored. I opened up a paypal dispute and was told by VetUK that they had cancelled my order but they could not refund me until i closed my open paypal dispute - this is obviously not true as when a buyer closes an open dispute without a resolution they forfeit their buyer protection w2ith paypal - a clear breach of paypals terms and conditions. I asked VetUK if they could fulfill my order by the end of the week (2 days later - meaning a total of 5 business days since the order was placed) and was ignored once again. The only time i was refunded was when i mentioned that they were breaking paypals terms and conditions by forcing buyers to close disputes before resolutions have been made.
Not once was i offered an appology or a resolution to my problem - very poor customer service
I have ordered from Vetuk twice and on both occasions, the service has been perfect! Confirmation and dispatch email received and the items were delivered within 3 business days. The cheapest deal I have found for the Frontline flea treatment for cats, happy returning customer :)
I ordered 3 items on a thursday totalling over £19 so I got free delivery. The day after I placed the order I received an e-mail apologising that 1 item was out of stock but they would have it in next week and would send the whole order then. I wasn't particularly impressed and wanted to get in touch with them but I couldn't find a telephone number to call them so I replied on the e-mail telling them I wanted the rest asap and they should either send them separately at their expense or refund the missing item and send the rest asap. I was slightly surprised to receive a very nice e-mail telling me that they were very sorry and they would refund the difference and send the rest asap. This took the order under the £19 threshold but they left it at free postage and they arrived this morning (monday). I will definately use them again. Prices were excellent too.
i am so dissapointed with the customer service i have received from vet uk. they omitted an article from my order, but apart from that, i had another issue that they just completely refused to sort out. i have never left a review on a company before, but their utter refusal to help in any way atall has incensed me so much that i am having to leave one. it would appear their prices are good, but heaven help you if you have a problem that you need to sort out via email, as it is only via email they will deal with you. ive had to cancel 2 orders because of their bloodymindedness and complete inability to help in ANY way to resolve a problem.
I’m very impressed with Vet UK.
If you place an order in the morning, you will receive your order the next day.
Your order is well packaged and each order I’ve placed was 100% accurate.
You get an email from the courier service (DPD) who estimates what time your package will be delivered and they’ve always delivered within the time slot.
After trying out another Pet online service who’s Customer Service got it wrong all the way through after trying to return an order, I feel that I will stick with VET UK in the future as they seem to get it right every time.
Well done Vet UK.
Ordered flea and worm treatments on Sunday evening, got an email the following day confirming dispatch, goods arrived on Tuesday! Very pleased with the prices and service, will definitely use again (placed another order yesterday)
Would recommend to other pet owners!
Excellent customer service, on the one occasion I had a problem with an order.
Generally though all orders arrive promptly and complete.
Excellent selection of products, including cheaper comparable items for well known brands.
I have been using VetUk for years now after a recommendation from a friend and I continually find their prices highly competitive. Delivery is always fast and items well packaged. Thank you VetUk for excellent customer service, I have recommended you many times and will continue to do so.
I have ordered from VETUK many times in the past and they have on occasion replaced damaged in transit goods. However, my last order was a years supply of Granofen worming sachets. When they arrived I discovered they all (over 3 sizes of sachet) expired within 4 weeks. I have complained and asked to return them to be replced with reasonable expiry dates but have had no reply. So much for having to contact them before returning goods!
Jayn Stapleton found this review useful
I've been using VetUk for a few years now as my cat needs special prescription diet. Good range of products and their chosen courier (DAP) is absolutely perfect, possibly the only people which actually pay attention if you ask for something to be delivered in the morning or afternoon. NEVER had any problems with the order or delivery, very competitive prices and a loyalty scheme that allows me to get little treats for my pets now and then. I've tried some others tempted by discount vouchers and the headache with messed up orders and appalling customer service was completely not worth it.
After a price increase on my dogs medication I was advised by my vet that I could get the same product cheaper online. That's when I found VetUK. Not only was the mediation more that 50% cheaper than my vet was charging, I also found the collars that I had wanted at a much cheaper price too.
I ordered the wrong size collars so I send them back for a refund and ordered more. The refund was in my bank in no time, far sooner than I expected. The collars have been so good that several of my friends have ordered them too.
I have always received excellent service and great value for money. I have recommended the company to many of my friends who have all been pleased with the value and service. Well done VetUK
I love that I can rely on VetUK to have the lowest prices, fastest delivery times and the most up to date products available. They stock items that are simply impossible to find anywhere else on the internet (Drinkwell Platinum water fountain motor). In addition, on the 3 occasions I've emailed customer services, I've received a response to answer my query on the same day. Fantastic! They should teach courses in customer service - they have it 100% right.
I have 3 labradors so wormers, frontline and food can be expensive - especially when one has a special diet and one is on hills precription food. Using vet uk is not only cheaper but we can save vet points towards money off vouchers and the orders come within a day or two even using free delivery.
Awesome. Have recommended to so many friends already.
excellent service, i would not use anyone else, VetUK are so fast in shipping items, customer care is A+, friendly people, i can`t praise VetUK enough, i highly recommend this company, without their help my 20 year old jack russell would not be here today, i`am so glad we found you,
Helen found this review useful
Prices are much better than alot of places i've shopped at for my dog. Flea and worming stuff even more so when compared to the vets.
Love the fact its free delivery over £19 and that i get an email giving an hour timeslot when i'll get my delivery dropped off. No more waiting around.
Have placed loads of orders with them for all sorts of things for my 4 dogs. Never had a problem, if an item was out of stock they emailed me to tell me and let me know when the goods were expected back in stock. Fast reliable service with good prices.
Thank you vetuk!
I have been a customer of Vet UK for a long time now and have bought all manner of pet supplies from them from cat litter to pet meds. I can truthfully say that in my opinion their prices, service and delivery are second to none.
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