viagogo reviewed by

Bournemouth, GB

2 Reviews

trustpilot stars
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trustpilot stars

SO SO BAD!!! DO NOT USE THEM!

I have bought two tickets to see blink 182 at the 02 this saturday 9th june 2012, i bought these tickets over a year ago. I received an email summery straight away of my purchase and a statement saying i would not receive the tickets for 3-5 days before the event 100% guaranteed! well it is now two days before the event and i leaving really early tomorrow morning and still i have no tickets!i have called god knows how many times only to get so far into the robot call before being cut off! i have also sent four emails stating how urgent it is and for someone to get back to me and still nothing! seriously dont know what else to do, and the more i call them the more of my money they are making from the high costs per minute of phone charges, also what i find funny is that you are kept on hold on their 'customer service line' forever (mine was nearly an hour before i hung up) and yet if you call their ticket sales line they pick up straight away so they are quick enough to take your money! i have already paid for our coach tickets and our hotel which are non refundable but we are only going there for the concert so what a waste of time! seriously will not ever use them again and i dont recomend that anyone else does! sooo angry!
    viagogo
    TrustScore 6.5 / 10
    2,258 Reviews

    Reply from viagogo

    We are so sorry to hear about the difficulties you have had with contacting viagogo. Please could you share your transaction ID number with us, so that we can look into your order in further detail to resolve the issue. Thank you and someone from our customer service team will be in touch. The viagogo Team
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