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Viagogo -

I posted a review for Viagogo on this site on 12th September stressing my awful experience with them.

As with most poor reviews, Viagogo publicly reply to the post, apologising, then ask for a reference number so that they can investigate.

But all this seems to do is suggest that they are dealing with the customer privately.

However, this seems to be a damage limitation tactic.

Having given the transaction number (2070308), I am STILL waiting for a resolve.

I would like to politely ask Viagogo to not post a "We will investigate this for you" style reply, as all this does is take the concern away from the place I am trying to make it public.

Here.

Please investigate and then reply here. Thank you.
    viagogo
    TrustScore 6.5 / 10
    2,258 Reviews

    Reply from viagogo

    Hi Izzie,

    We are sorry to hear about your poor experience, can you please share your transaction ID so we can look into your order in more detail and try to resolve the issue?

    Someone from our customer services will be in touch!

    Thanks
    The viagogo team!
    Comment (?)