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Fraud - do not use

I bought overpriced tickets for an event that was subsequently cancelled. Viagogo have gone silent and have not refunded me. it has now been over a month. They are impossible to contact or get answers from. DO NOT USE.
    viagogo
    TrustScore 6.5 / 10
    2,258 Reviews

    Reply from viagogo

    Hi Helena,

    We are sorry to hear about the issue you have experienced with our customer service. We are constantly looking for ways to improve our service.

    We apologise that you havent received your refund yet, I have passed your details on, and you should hear from customer services shortly!

    Thanks for your patience!

    The viagogo team


    Hi Helena,

    My colleague has asked if you could provide the tracking number which you sent the tickets back to us with. Did you send both pairs of tickets together?

    Thanks,
    The viagogo team!



    Hi Helena,

    We have still not recieved the tracking number used to send the tickets back to us.

    Are you able to provide this?

    Thank you for your patience,

    The viagogo team!
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