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2 Reviews

Review by confirmed purchaser
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trustpilot stars

Great concert, shame about the cost of the tickets

I ordered 4 tickets from Viagogo for the Bon Jovi concert in Manchester. The price charged for each ticket was £84.99 which I assmed was the face value of each ticket, which is fact wasn't the case. The face value of each ticket.was £65.00 so there was a mark up on each ticket of £20.00!!! On top of the price of the tickets there was a £51 booking fee, £16.41 delivery fee and £10.00 VAT (not sure what that was for) In total I paid £417.59 for tickets that should have cost £260.00. I think that is extortionate!!! As if to rub salt into my wounds the same tickets were on sale on a site called Travelzoo a couple of weeks before the concert for £34.00 each!!!! Even more frustarting is the fact that I had one ticket spare as one of my party couldn't go to the concert. I was offered £10 for this ticket by a tout outside the ground!!! That really hurt!! In spite of my disgust with the outrageous cost of my tickets, the concert itself was fantastic. I will definately go to see Bon Jovi again , I will definately NOT be purchasing my tickets through viagogo. Just as a footnote, Jon Bon Jovi donates millions of pounds to charities all over the world, it would ease my pain if viagogo were to donate some of the money made in profit from me (and the many others who paid well over the odds for their tickets) to a good cause
    viagogo
    TrustScore 6.5 / 10
    2,258 Reviews

    Reply from viagogo

    Dear Christina,

    Thanks for getting in touch on Trust Pilot. We're pleased you got your tickets and enjoyed the concert.

    viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. Ticket prices are set by the seller and may be more, less or the same as the original amount. As a buyer, you can choose which tickets are the right price and location for you.

    viagogo charges 15% of the ticket price to buyers and 10% to sellers. Our role is to oversee every transaction and guarantee every ticket. We have a customer service team operating 7 days a week, 12 hours a day and our guarantee means we will step in to find replacement tickets to ensure that customers receive tickets in time for the event.

    Thanks,

    The viagogo team
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