viagogo reviewed by

Ascot, GB

3 Reviews

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Worst customer service ever

Awful service. BOught 4 tickets for the Book of Mormon over the Internet. A couple of hours later I had an email to say that my payment hadn't gone through. So I called and made a new purchase over the telephone. After a couple of days I had an email to say that my latest transaction was also cancelled. No explanation and definitely no attempt to try and honour their promise. When I checked my credit card, my account had been debited twice and even though I got a refund for the second transaction, Viagogo would not acknowledge that they had taken payment twice. I sent proof and numerous emails and calls but nothing. After two months of chasing I had to go to my credit card people and report the whole incident in order to retrieve my money.. Never again,
    viagogo
    TrustScore 6.5 / 10
    2,277 Reviews

    Reply from viagogo

    Dear Xenia,

    Due to a technical error, we received payment for your order after the transaction was cancelled. We have now refunded your transaction manually to resolve this.

    This is an extremely rare occurrence and we sincerely apologise for the problems you experienced.

    Kind regards,

    viagogo
    Comment (?)