viagogo reviews

viagogo reviews

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Review by confirmed purchaser

Gary Barlow - Leeds Arena / Michael Buble - Phones 4 You Arena

Last minute decision to buy tickets for the concert - first class service from Viagogo as we had with Michael Buble last month. We obtained tickets for both events at less than face value & within 24 hours. Excellent service.
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Review by confirmed purchaser

a bit last minute!

Only received tickets a couple days before the event
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Review by confirmed purchaser

Reliable and efficient

Viagogo were excellent. I received prompt confirmation of my ticket purchase by email and was kept up to date with tracking. i was amazed at how quickly i actually received the tickets.
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Review by confirmed purchaser

Simple and quick way to get tickets

I used Viagogo for the first time last month to purchase tickets for a NY Knicks NBA game whilst I was in New York. The tickets arrived two days after ordering them and they were at a very competitive price. I'd use Viagogo again without any hesitation.
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Review by confirmed purchaser

Tickets quite expensive and I was surprised to see that I paid double the actual ticket price. They did, however, arrive in good time and were as advertised.

Good tickets but at double the actual price. Arrived in good time and as advertised. Great show, just a shame that the people sat next to me paid half the price I did !
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Review by confirmed purchaser

Simple process worked well

I recommend this simple process for obtaining tickets
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Review by confirmed purchaser

Quick & Efficient

I purchased 4 tickets in 2013 for a concert in April2014. Had not used the 'Print & Scan version before so I was a little dubious as to wether the tickets would be valid on the night.
However, I received an email the day of the concert with a contact telephone number for customer services should there be any problems.
I was pleased and relieved when the Bar code scanned ok and we gained admission

Had a great time (Front Row seats at the Arena)
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Review by confirmed purchaser

perfect!

Ordered Tickets fro Russell Brand in November for the show which wasn't until April,
Transaction was easy and no problems at all when we got there, and I couldnt believe what excellent seats we had :)
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Review by confirmed purchaser

Excessive 'handling fees' = bad customer experience

My ticket purchase worked exactly as I had hoped it would - went to the concert, no problems. However, paying 10% of the cost of the tickets for 'handling' - when they weren't even posted to us (digital tickets) - leaves a sour taste in the mouth. If Viagogo want £30 to sell me £300's worth of tickets then fair enough, but be up front about it. Nothing has been 'handled' here other than their hand in my wallet.
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Review by confirmed purchaser

Expensive, but decent service

Booked tickets to see Justin Timberlake. I ended up paying more than double for the face value of the ticket, along with the extortionate prices for VAT, delivery etc. Service was smooth and the tickets were as stated. Luckily for me I got upgraded in the arena so I was moved further down towards the stage so my tickets became irrelevant.. Average service but very expensive!!!
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Review by confirmed purchaser

Excellent

Needed tickets at the last minute. Easy to order and had a fab night thanks to viagogo:)
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Review by confirmed purchaser

Should disclose the face value of tickets being sold.

Obviously, customers are willing to purchase premium tickets from Viagogo, as when they are released for sale, they sell out immediately. Probably to ticket vendors. The transaction fee for each ticket was incredibly high (approx £25 each) and when the tickets arrived (on time, with no problems) I was extremely surprised/annoyed/disappointed to see that, including the booking fee and the mark-up, I had ended up paying double the face value. The box office price should be disclosed at point of sale so that the customer can make a more informed choice as to whether to proceed with the transaction. Two very expensive tickets (but happy daughters, nevertheless) so far away from the stage, that they almost had a different postcode!
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Review by confirmed purchaser

Perfect experience, got the tickets I needed at a good price

Perfect experience, got the tickets I needed at a good price
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Terrible company!!!!!

I will never use this company again!!!

I recently spent a large amount of money to purchase tickets to the bodyguard musical in London. All through the selection and processing the tickets were listed as evening performance. As we arrived at the box office we were informed that the tickets were for the afternoon show and had missed our performance.

After speaking to viagogo i was informed that confirmation email states that the performance was matinee. They can only assume i was offered alternative tickets as the evening performance was sold out. Unfortunately as no email was needed i didn't check or print it. And as the email states the time tickets were for i had no comeback and i am now £190 down.

The only positive from my weekend in london was speaking to the theatre manager who dealt with it professionally and reminded me of the importance of using reputable ticket companies who she reminded me viagogo was not listed as one of them.

Expensive lesson learnt!
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Review by confirmed purchaser

Excellent Service

Tickets arrived for the Irish rugby 6 nations match at the Stade de France very quickly. Would recommend viagogo for service and reliability
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Review by confirmed purchaser

NIIIIICE

Excellent reseller
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Review by confirmed purchaser

SISTERS SURPRISE WAS COSTLY

your service was excellent but the charges were terrible we paid more than ticket value because we realy wanted the seats we got ,but only for it being a surprise for my sister who was over from Australia I WOULD NEVER HAVE PAID THE TERRIBLE AMOUNT OF CHARGES.
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SCAM BUSINESS

I paid for my daughter and her aunt to go to Brazil to watch Demi Lovato's show.
Unfortunately I chose Viagogo to by the tkts, HUGE MISTAKE!!! I paid double the price of the regular tkt and they gave 2 student discounted tkts, which are useless, since my daughter does not live(study) in Brazil and her aunt is an adult(not student). If you consider that the student tkt is half of the price of a regular tkt so they sold it 4 times the regular price.!!! They run a SCAM business making easy money on good faith people.
VIAGOGO NEVER MORE!!!! I am going to the court against them because of this.
Shame on you Viagogo! Shame on you! The only thing they garantee is that they will make good use of your money and you... well... screw you!
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Review by confirmed purchaser

Rapid delivery, great service

We were pretty apprehensive about getting the tickets on time, but delivery was fast and didn't have a problem. Tracking numbers and references were also helpful! Definitely would order again for those last minute gigs. Very happy customers! :)
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Review by confirmed purchaser

cost a packet but the teenagers were happy!

booked late for fall out boy n no-one had tickets. These were priced at double their face value n would not normally consider. teenagers not often grateful for your efforts so future blackmail potential (household chores) through the roof. V. efficient booking n delivery

Viagogo Details

About this company

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.

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Contact information

We live here: Switzerland

Category

viagogo is ranked 8 out of 9 in the category Online Marketplace

viagogo is ranked 103 out of 128 in the category

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