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viagogo - V Festival

I posted a review for Viagogo on this site on 12th September stressing my awful experience with them.

As with most poor reviews, Viagogo publicly reply to the post, apologising, then ask for a reference number so that they can investigate.

But all this seems to do is suggest that they are dealing with the customer privately.

However, this seems to be a damage limitation tactic.

Having given the transaction number (2070308), I am STILL waiting for a resolve.

I would like to politely ask Viagogo to not post a "We will investigate this for you" style reply, as all this does is take the concern away from the place I am trying to make it public.

Here.

Please investigate and then reply here. Thank you.
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