viagogo reviewed by

London, GB

1 Reviews

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DONT EVEN BOTHER

I purchased tickets to Arctic Monkeys at Sheffield on the 02/11/2013. I bought this tickets from viagogo the first morning they went on sale - 5 months ago. I received a confirmation email saying my tickets would be delivered. It had got to today 30/10 that i was waiting for my tickets to be delivered. I received an email tonight 2 days before the gig saying that unfortunately our tickets would not be delivered. I called them to ask why this has happened and was told that the van on had 'LOST' them. When my girlfriend called up in regards to the same tickets she was told something completely different. I was then told by the contact on the phone (they don't have a contact number on there site) that he would try his best and give me a call back. I never got a call back. We have booked a train & hotel for the gig that is now going to be money down the drain. For 6 months they have had 220 pounds of our money.
Do not even bother with these guys as they are a JOKE. Even if they are 'the middle man' there should be more responsibilty on them. I guess my tickets are just blowing in the wind.
    viagogo
    TrustScore 3 / 10
    44 Reviews

    Reply from viagogo

    Hi Timmy,

    Sorry to hear you've had problems with your order. Could you send your 7-digit transaction ID so that we can look into this in further detail?

    Many thanks,

    viagogo
    Comment (?)