viagogo reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hopeless

After numerous emails and phone calls I finally received the refund due. Thank you Viagogo. Not sure why this had to be so difficult.

Notwithstanding multiple emails that Viagogo have received my emails and comments on Trustpilot I have yet to receive any meaningful communication regards me not receiving my tickets on time.

I reiterate that the guarantee as per their website is meaningless and as for customer service - they are pathetic.
    viagogo
    TrustScore 3 / 10
    44 Reviews

    Reply from viagogo

    Dear Joe,

    Apologies that you are having trouble reaching us. Please could you send your 7-digit transaction ID so that we can get in touch with you directly. You previously sent a transaction ID that was only 5 digits, which isn't something that we can use to track your order.

    Kind regards,

    viagogo
    Comment (?)