My boyfriend I and decided to book a 3 hour rafting tour in Mendoza through Viator as the one offered through our hotel was only 1 hour. Imagine our surprise when the exact same company that services the hotel reservations came to pick us up! We then assumed this company offered more than one tour, since the host didn't speak english we couldn't ask... Not so. Firstly, this exact tour is available through our hotel for $290 pesos ($29 US) or through the company for $250 pesos ($25 US), so at $55 US per person we paid nearly double. Secondly, the tour is not as described. The rafting trip itself is a total of 45 minutes (not three hours) on the river with class 2/3 rapids, there is no" town to explore" only the rafting facility and small restaurant. The restaurant only has a three course asado meal on offer, nothing else (not included). They would not allow us to just order a snack or something small (I don't do three heavy meat courses at lunch...). There is no alternate transportation available as described - you have to wait for everyone to finish their very long meal before they take you back. Door to door the tour was 7 hours, however we only has 45 minutes of actual rafting or any form of entertainment. This is the exact tour that was offered by our accommodation that our friends took the day before - for half the price. I have contacted Viator 4 times (web, social media and phone) and have yet to receive a single response. Not only was the tour not as described, but they won't even acknowledge the price difference. I also posted a review as they requested, but it was not posted to the site. Stay clear of this company unless you are prepared to be sorely disappointed.
I used Viator for the first time this trip to seek activities available in Singapore for a quick stopover. Information was detailed and I believed covered all the major tourist activities available. We chose the breakfast with the orangutans and all the costs were included (travel to and from hotel, zoo admission, breakfast and tram ride around the zoo. So, the whole tour is organized! Being older, I also found that the sign up system, and purchasing of vouchers to be a simple and non-frustrating experience (unlike some other sites!). We are looking forward to the tour!.
I have used Viator on a few occasions now, and find that the price is lower than other sites and very trust worthy. Easy to use, print off vouchers and you are done.
Everything you need to know is all there.
I have and will again recommend Viator to friends and family that are travelling.
I thought that seeing this could be my daughters last Santa Christmas that we would surprise her with a trip after Christmas to London to see the Harry Potter studios as she has recently started to read and enjoy the books . We live in Ireland my husband looked for flights and I checked out the Harry Potter site. I thought travelling on a Double Decker to the studios would be fun so I booked my tickets through Viator. I ticked the 3rd Jan 2014 instead of the 4th I got back to them straight away they told me that the tickets for the 3rd was already issued and gave us the option of buying a new set for the following day. I was gutted.Now we are left with flights Leaving Belfast on the 4th and back on the 5th. We dont have the money to buy a second lot of tickets for the Harry Potter Studios. So we will not be going to Harry Potter and my daughter will not be getting her Christmas Surprise from Santa.Its alot of money to lose over a silly mistake. I wouldnt recommend this company to deal with. I feel sick to my stomach the way this turned out. Their customer service stinks.
I have taken a number of tours recommended by Viator on-line. Both if them were top notch and a great value. When I travel, I always go on to their web-site to choose a tour or two in the city or place I am visiting. Great tours and well worth the price. I have taken other local tours and have been terribly disappointed, but never with Viator.
Bought this for my daughter from the U.K. for her NY christmas holiday. I found the site easily understood and I believe her experience will live up tu the web page claims
I am currently planning a 7 week tour in Europe for 2014. I have found that Viator has and still is providing me with some very good and helpfull tours. It is quick and easy to use, and you get confirmation of your booking straight away. I am still booking through Viator and so far have used it for many things on my Europe trip. I recently had a miss hap when I accidently booked the wrong date, so I rang Viator and they were able to fix it straight away for me. Thankyou Viator.
My husband and I love travelling and exploring new countries. We often cruise to our destination. As he is mobility handicapped and gets around on a light weight foldable electric scooter we prefer to plan our holiday in advance to ensure we can see the areas on our bucket list. This year we are planning our sightseeing trips with Avitor and are pleased with how easy it has been. We are also finding it to be more economical and convenient than arranging our own trips.
For cruisers, Avitor have some trips that pick up passengers at the cruise disembarkment port, take them sightseeing for the day and then drop them off at (or near) their hotel. This sounds great to me as we always have the hassle of showing up too early at the hotel and then having to hang around with our luggage. And the cost is not much more than the transportation cost just to the hotel would be.
We have never travelled with Avitor before, so until we do I can't say how much we will like it. But if our sightseeing is as pleasant as planning our holiday has been, I'm sure we will be pleased.
Wewanted something historical, but as we are from UK, needed a well reviewed site, that fits the historiical/all embracing history of US. We had arranged 3 days in Washington DC, and Googled to find trips in the vicinity. Viator Gettysburg ticked all boxes, the reviews were excellent, so I started the booking process. Fast and easy and had printed off the ticket vouchers in ten minutes. Well done!
This is the first time that I have used Viator. I picked them because they have a good reputaion, there was good information on the tour that I wanted to book (whale watching in Alaska), the booking process was easy and there was a quick confirmation of the booking. I will report on how the tour went upon completion.
We go on many cruises and the ships tours are really expensive. Up to now we have only gone on city sight seeing buses when away. I found victor by chance and cannot believe the choice of tours and the excellent value. I will definitely use them everywhere we go and recommend them to friends
I knew very little about the famous sites near Madrid and found Viator a great help. Their prices are reasonable and the site easy to navigate - now I can relax and not have to negotiate trains, timetables or guidebooks!
Well, our 1st cruise & lots of really interesting places to see. What to do? Days on shore go quickly, no point in arriving to Istanbul & then faffing around about what you want to see. So Viator came to mind, I had experienced their professionalism in Bologna and Florence so why not again? The month of August, 6 weeks before the cruise I researched the Viator sites...yes they catered for Cruisers like us, they would meet us at the ports and their prices were very reasonable. My husband's birthday loomed & with it my annual dilemma- what to give him? Viator trips... I chose & booked the trips, an exercise which in itself fuelled my sense of anticipation about our holiday, printed the details and I had a birthday gift!!
The reality did not disappoint, our guides were great, with a tremendous fund of knowledge but the outstanding guide for me was Emray or maybe Amray (unsure of spelling) who guided us around Ephesus. He brought this ancient city to life in such a way that this tour will remain in my head & heart always. He also served to kindle a fire in me to read ancient history, He breathed Ephesus, having grown up in a nearby village where his Dad taught history & described spending time around the ruins as a small boy, he also took a history degree & lives his passion for Ephesus showing it off to others. So if Ephesus is on your list go Viator and ask for Amray or Emray!
Our experience with Viator was absolutely great & on returing to the ship after each trip & comparing notes with other cruisers who had taken the Cruise ship tours, there is no doubt Viator beat the competition every time.
One other very important detail to mention is that we had to cancel one of the tours we had booked from Naples, this again was no problem. On receipt of my email, Viator responded within 24 hours & my money was refunded immediately.
Planning a tour - Viator all the way!
We have just used Viator.com for the first time for our holiday to New York. We can fully recommend the website to you if you are interested in booking shows, famous attractions and sightseeing trips.
The website is easy to use and it shows star rating feedback from other travellers so you can gauge how good, or otherwise, the show, trip or attraction you are wanting to visit is.
We will definitely use Viator.com again. Give it a try!
I booked a tour in Rome and added the dinner after the tour because Viator advertized they would return you to your hotel by bus. After I booked the tour and paid and was at the end of the process there was a notice that that service ended Nov. 1st. They should have been upfront with that information so we could make another choice. I have visions of trying to get a cab outside of the restaurant later a night. Not pleased.
When I was in Taiwan last year I used Viator for 3 days including a 5 day tour. The tours I had booked were good value for money, well organised, very clean, helpful and knowledgable tour guides and bus drivers (except one and the tour guide dealt with him immediately and he was sacked) so overall excellent experience. So that is why I am booking with your company again and I hope this tour also turns out well. The online booking system is very easy to use
I have not traveled with Viator yet.I am hoping their tour is as good as their
They have everything covered- from music, to arts to destinations...any experience you are seeking, check out what's on offer at Viator.
After receiving excellent customer service from Mary, she sent my tour vouchers immediately and even insured a promotional discount by talking to her supervisor. I have used Viator in the past and have had a wonderful experience with them.
We successfully booked one tour with this company and wanted to book another. There was no confirmation email and no vouchers as to what time the tour was supposed to take place, how we were to be picked up (time and place) so decided that the order was unable to be filled. Emailed requested information (no phone numbers available) and they said they had no record of the transaction. Silly me decided that they meant there was no record and decided on another tour as our time was limited. Come to find out, the order went through on my credit card and now I am paying for two tours, one that was great and one that never happened. Thanks Viator - sarcasm!
We've used Viator to book ahead on a city tour of New York and the day's itinerary was exactly as described on the website. Extremely satisfied with the service - have booked with Viator again this time in Paris and hoping for the same good results.
Viator provide a well organised, informed & professional experience.
We have been on several Viator led tours in Rome, they were reliable, well informed & happy to answer all our questions. The "skip the queue" worked well & we were the only tour (that we saw) who did the Collusseum basement tour. Would recommend this company without hesitation. Enjoy.
Hence, we have booked with Viator for Amsterdam - 3 x tours.
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