This is the first time that I have used Viator. I picked them because they have a good reputaion, there was good information on the tour that I wanted to book (whale watching in Alaska), the booking process was easy and there was a quick confirmation of the booking. I will report on how the tour went upon completion.
I had many recommendations from friends so thought i would give this site a try. It turned out to be very simple to select the service we needed and from there make an online booking and payment .Marg and Len
We go on many cruises and the ships tours are really expensive. Up to now we have only gone on city sight seeing buses when away. I found victor by chance and cannot believe the choice of tours and the excellent value. I will definitely use them everywhere we go and recommend them to friends
I knew very little about the famous sites near Madrid and found Viator a great help. Their prices are reasonable and the site easy to navigate - now I can relax and not have to negotiate trains, timetables or guidebooks!
Well, our 1st cruise & lots of really interesting places to see. What to do? Days on shore go quickly, no point in arriving to Istanbul & then faffing around about what you want to see. So Viator came to mind, I had experienced their professionalism in Bologna and Florence so why not again? The month of August, 6 weeks before the cruise I researched the Viator sites...yes they catered for Cruisers like us, they would meet us at the ports and their prices were very reasonable. My husband's birthday loomed & with it my annual dilemma- what to give him? Viator trips... I chose & booked the trips, an exercise which in itself fuelled my sense of anticipation about our holiday, printed the details and I had a birthday gift!! The reality did not disappoint, our guides were great, with a tremendous fund of knowledge but the outstanding guide for me was Emray or maybe Amray (unsure of spelling) who guided us around Ephesus. He brought this ancient city to life in such a way that this tour will remain in my head & heart always. He also served to kindle a fire in me to read ancient history, He breathed Ephesus, having grown up in a nearby village where his Dad taught history & described spending time around the ruins as a small boy, he also took a history degree & lives his passion for Ephesus showing it off to others. So if Ephesus is on your list go Viator and ask for Amray or Emray! Our experience with Viator was absolutely great & on returing to the ship after each trip & comparing notes with other cruisers who had taken the Cruise ship tours, there is no doubt Viator beat the competition every time. One other very important detail to mention is that we had to cancel one of the tours we had booked from Naples, this again was no problem. On receipt of my email, Viator responded within 24 hours & my money was refunded immediately.
I booked a tour in Rome and added the dinner after the tour because Viator advertized they would return you to your hotel by bus. After I booked the tour and paid and was at the end of the process there was a notice that that service ended Nov. 1st. They should have been upfront with that information so we could make another choice. I have visions of trying to get a cab outside of the restaurant later a night. Not pleased.
When I was in Taiwan last year I used Viator for 3 days including a 5 day tour. The tours I had booked were good value for money, well organised, very clean, helpful and knowledgable tour guides and bus drivers (except one and the tour guide dealt with him immediately and he was sacked) so overall excellent experience. So that is why I am booking with your company again and I hope this tour also turns out well. The online booking system is very easy to use
After receiving excellent customer service from Mary, she sent my tour vouchers immediately and even insured a promotional discount by talking to her supervisor. I have used Viator in the past and have had a wonderful experience with them.
We successfully booked one tour with this company and wanted to book another. There was no confirmation email and no vouchers as to what time the tour was supposed to take place, how we were to be picked up (time and place) so decided that the order was unable to be filled. Emailed requested information (no phone numbers available) and they said they had no record of the transaction. Silly me decided that they meant there was no record and decided on another tour as our time was limited. Come to find out, the order went through on my credit card and now I am paying for two tours, one that was great and one that never happened. Thanks Viator - sarcasm!