I received the item on time, I had paid extra postage to have it delivered the next day which worked well. The back to wall toilet did not contain any fixings. I emailed customer service but did not get a reply and called them the next morning as it was required urgently. Customer service stated that fixings were not necessary, the builder asked the representative what would fit in the holes which were visible for all to see? He did not get a reply. I called the company again but it was busy and emailed again. After three days I still have not had a response to any of my emails and wish I had not purchased this WC. I would not use this company again due to the product being of poor quality and service I received from them.
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Thank you for your comments. I am sorry to hear you are not happy that the fixings are not included. Our customer service team discussed this with the builder and went over the installation process. I apologise if there has been any delay in replying to your messages, we do reply to all messages received.