It's what happens after you've paid your money that really counts....!!
Nothing is straightforward in this life and, despite the best laid plans of mice and men, things do go wrong and Customers do change their minds! I first aproached Victorian Plumbing through the internet and quickly decided to use the call centre service as I needed help in deciding precisely which gizmo I needed to make my choice of toilet, bath, shower and basin actually function - it turns out you need to order plugs, pipes, traps, taps, adapters and God knows what else. The lady I was fortunate enough to speak to on my first visit had all the credentials I needed - knowledge, patience and the ability to make me feel like I was important to their business. I was in a hurry too, so her assurance that the majority of my order was immediately available was encouraging. Sure enough the goods were delivered within the promised turnround time of a couple of days. The Burlington range I selected lived up to my expectations and looks and feels like a quality product. Unfortunately, due to the brochure not clearly indicating that there was a ledge along the side of the bath to accommodate the taps, I had made a mistake in ordering this particular model as I planned to have wall mounted taps and the bath would have just looked stupid as it was. No problem, the bath was duly taken back and great effort was made on my behalf to source another bath meeting my wife's demanding specification; albeit one couldn't be found in the style and size that would allow wall mounted taps. A suitable alternative bath was however secured by Victorian Plumbing within a couple of days. Unfortunately the bath was delivered with the wrong feet and the Company supplying Victorian Plumbing refused to accept that this was in fact a possibility! A delay ensued because photographic evidence of the wrong feet was required before the supplier would consider a replacement. Throughout this rather unhelpful process Victorian Plumbing kept me fully apprised of progress and could not have been more helpful. They also made the necessary change from wall mounted to bath mounted taps without a hitch. Overall I have been very impressed with this Company, it has helped that I live not very far from Victorian Plumbing's base and they have been able to fit in my delivery drops quite easily, but their overall attitude to Customer service and the execution of their commitments has been first class throughout. ASR
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