When I got the original toilet seat it was a "returned" item - a note from the customer was still attached to the seat lid! No instructions (I'm not stupid), but it was difficult to figure what went where as I'd never fitted a top fitting seat & a large quantity of bits & pieces were all over the place in the box (no packaging). I was not amused and could foresee a lot of hassle - far from it though. Politeness, understanding and best of all, immediate action was taken to send a replacement seat (with instructions, packed parts) and it was here in less than 48 hours. They did not even ask that the first seat be returned. Now that's what I call AAA/5 star customer service. Try 'em, you'll like 'em!
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