This is the first time I used Victorian Plumbing; the product I was looking for was easy to find on their website and they offered it at a good price, even taking into postage and packing. After ordering, the automated serviced advised us of the progress of delivery and when it would arrive.
Very pleased with the service. Recommended.
We ordered a number of items in July 2013 from the website. We were not notoified at the time of purchase that an item was out of stock and, when the items did not arrive in the time mentioned by other reviewers, we had to call them to find this out. A few more problems later and we were at the stage of leaving a negative review for one of the products (Ella 1400 Hinged Square Bath Screen - ERSSQ if you're interested).
The negative review was submitted over two weeks ago and has still not appeared on the website. They state it will appear after 7 working days - they should be instant but that's another matter!
Beware!!! The product for which I submitted the review is not fit for purpose. Without negative reviews purchasers are not able to make an informed decision regarding a product... very disappointed at this company!
Whilst the taps arrived on time and clearly seemed to be in very good working order, when my builder tried to install them there was a slight fault inside one of the taps meaning that they had to fix it. Wasn't worth sending it back to be replaced but would have hoped for better.
The shower tap attachment was exactly what I was looking for, at an amazing price and I was extremely pleased when it was delivered virtually the next day. It was very easy to fit and looks like an expensive item. I have had no problems whatsoever with it and would definitely buy from this company again.
The product arrived in the delivery time scale and was very well packaged. I am very happy with the service and am going to buy another one from them now that I have seen the quality of the item.
What a pleasure to buy from such a quality efficient business. Rare these days.
I have ordered 4 taps for 4 basins. I am building a wash table for a public place. I was very happy to receive these products fast, without damage and in a good, solid quality. The price was sensational.
I come back!
We are delighted with the purchase of small cloakroom vanity unit with hidden cistern
Online ordering great and very easy. Delivery great. Problem solving first class.
Value for money is exccelent We will be passing on the our experience with Victoria Plumbing
.Co .UK To our friends and family.
Having been supplied with all the parts to completely refit my shower room I have now finished it. The quality is excellent, delivery is fast and responsive without being expensive and their customer service is first class. I've got no hesitation in recommending them - and I am!
Excellent range of products, great deals with speedy efficient service.
I search the internet including Amazon and found exactly what I needed for my new bathroom at Victorian Plumbing. I placed the order and expected to pay over the odds for postage instead the cost was minimal. Imagine my surprise when the local postman delivered my order the following morning and when I opened the package found the items were exactly as seen on the internet enlarged picture. My wife was delighted and the goods perform exactly to her standards. Well done Victorian Plumbing......eleven out of ten for efficiency ......and a gold star for quality..
Excellent bath room product well designed and unique to the market
Ordered a new toilet suite; delivery was prompt with good communication, but cistern was smashed to pieces in transit. Customer services tried to contact the 3rd party courier to confirm, but were unable to, but sent a new cistern out in any event which arrived two days later. Recommended.
The Victorian Plumbing order process was very easy to use, the prices are competitive and delivery was fast and efficient. I will definitely use Victoria Plumbing as my first choice supplier from now on.
Ordered some bath room accessories. Some were not in stock although on the site they showed as in stock. Customer service arranged for my order to be delivered in 2 parts and refunded the deliver costs. Good service! The products delivered were as good as they looked on the site and easy enough to fit. We ordered some more later and again they were delivered promptly
I have been buying a lot of stuff from Victorian Plumbing lately and never had any problems with the goods, delivery or communication with them and I would fully recommend them to anyone!!
having looked around at local retailers for a small corner sink and finding they had very little to offer i checked on line and found Victorian Plumbing ,looking through their web site found just what i needed and at a very good price,so not having done much intrnet shopping i decided to purchase the sink and a tap /waste set. three days later the items were delivered very well parceled up and in perfect order.fitting them was simple and straight forward.
i then decided to renew the bath room sink and this time i did not bother looking anywhere else but went straight to Victorian Plumbing and once again they delivered the goods well packaged and in two to three days, once again Victorian plumbing came through and i will have no hesitation in reccomending them to anybody who is thinking of needing their services.
The seat arrived promptly, and was so easy to fit that my son, who is not known for his d I y skills , had fitted it before I had time to ask him when he would be able to do it! So easy to remove the lid/ seat part to enable thorough cleaning! The reason for the purchase was the slow close effect which has eliminated that dreadful clunk in the middle of the night. Excellent product delivered by an excellent company. Thank you.
I was impressed by their positive reviews here on trust pilot so I thought I'd give them a go but my experience was not a good one. Sales experience wasn't too bad, however post purchase it all went very south! The items I ordered arrived smashed and so the palette was refused. I then sat on hold waiting for a customer service rep for an hour and a half listening to the most dreadful music ever, clearly designed to make you hang up and give up. The first customer service rep said she couldn't help and would need to speak to her manager. The second customer service rep said the same, the third said the purchasing department was closed. All of them said they'd get someone to call me back....no one ever did. I spent a total of 3 hours over the course of A WEEK sat on hold listening to their god awful music and then eventually the fourth customer rep accidentally cut me off. Needless to say I cancelled the order. Very very disappointing. Don't rely on these guys if you are on a tight schedule.
To reply as a company, please log in to your business account.