I was impressed by their positive reviews here on trust pilot so I thought I'd give them a go but my experience was not a good one. Sales experience wasn't too bad, however post purchase it all went very south! The items I ordered arrived smashed and so the palette was refused. I then sat on hold waiting for a customer service rep for an hour and a half listening to the most dreadful music ever, clearly designed to make you hang up and give up. The first customer service rep said she couldn't help and would need to speak to her manager. The second customer service rep said the same, the third said the purchasing department was closed. All of them said they'd get someone to call me back....no one ever did. I spent a total of 3 hours over the course of A WEEK sat on hold listening to their god awful music and then eventually the fourth customer rep accidentally cut me off. Needless to say I cancelled the order. Very very disappointing. Don't rely on these guys if you are on a tight schedule.
ordered a slim-line bath-furniture with WC and basic. All the materials were of good quality. Even the tap looked better than in picture.
One of the cabinet was damaged , and it was replaced without much quibble.
I bought a quadrant shower tray from Victorian Plumbing. As the item wasn't in stick I called them prior to ordering. They were really helpful and friendly on the phone and the tray was delivered to me a week later. Pleasure to deal with.
Goods arrived all ok but 1 broken item discovered when fully unpacked. 1 phone call , no hassle and replacement arrived in 36 hours as promised. Hard to beat service like that would recommend Victorian !
The service was good and quick. I was disappointed with the toilet roll holder, because the arm which holds the toilet roll is to small. The toilet roll catches on the main suction point holder. I purchased one from Amazon which has a much bigger arm.
Ordered a bathroom wash basin tap. Delivery was excellent, tap is excellent quality, now fitted and working fine. Would definitely use Victorian Plumbing again and would certainly recommend it to friends and family.
Bought numerous shower caddies that never did what I expected of them.-bottles forever tipping over and the caddy not able to stay upright.-looked on Victorian Plumbing and found the perfect one-looks great in my shower and does what it's meant to do-delighted with this product and would recommend it to anyone.
I tried to find a toilet seat that would fit our toilet but whiles this seat appeared to meet the requirements it was significantly to small the pan seat hardly covered the porcelain
also the markings on the attachment boxes were indicating L & R so I didn't check and found they were packed for upper and lower attachment. also there were very poor instructions it took me two or three attempts to work out were the fittings fitted and subsequently damaged some of the fittings which meant I couldn't return the seat. I have now repair my old seat and refitted.it all became a total fiasco. I'm afraid to say it was not impressive but I appreciate the ease of purchase and prompt supply but I need a real quality good sized seat.
Very professional,fast service. Quality products at affordable prices. Tracked package right to my door.
Would recommend this company, I received my order very quickly, the product was as described, and very reasonably priced compared to other sites I checked.
Bought the toilet online and it was an excellent service. The toilet arrived within 48 hours and was really well packed for protection. The only problem was the cistern valve which kept jamming and the cistern overflowing overnight It was a good job I'm not on a water meter, so I replaced it with one from B and Q, and since then I have no problem.
We have just had our bath removed and a walk-in shower fitted, but had nowhere for our shampoo, shower gel etc. but Victorian Plumbing had the answer. Our over the shower three shelf unit is just perfect. Excellent quality and looks good as well. The service we received was brilliant and we will certainly use them again.
My order of a cloakroom suite and tap was delivered as promised, the delivery company called to offer me an option of dates and AM or PM, The driver was most helpful and waited for us to unwrap and check all the contents. The RAK suite was easy to assemble- and looks great, the white gloss basin unit looks a lot more expensive than it was, my freinds are well impressed!
I wish I had chosen a more expensive tap- the one I have looks good , but I could have splashed out as the prices are so reasonable!!!
The product this company supplied was first class as was their service.
Needed a wash basin, could not get it from all the obvious places, looked on the internet and found the size I needed (it was to replace a broken one). Ordered it from Victorian Plumbing, very reasonably prices, send more or less straight away and packed very very well. would definitely recommend them to others.
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