Victorian Plumbing reviews

Victorian Plumbing reviews

Excellent
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Review by confirmed purchaser

Quick efficient customer service

Great service but unfortunately the item a toilet seat was not the right fitting so had to be returned but again staff helpful with this process I now await refund process
Thank you
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Would never recommend this company to anyone. Very Poor customer service.

We ordered 3 products from this company- 2 showers and a mixer basin tap. One of the shower was defective. We called up the company for a replacement shower but the company was absolutely uncooperative and unhelpful. We were asked to call the manufacturer and run diagnostics on the shower on phone. Not being professional plumbers, we were struggling to explain the problem. We were not supposed to be calling the manufacturer as Victorian plumbing supplied us the shower so really they should be dealing with the issue and so we were completely disappointed by the service they provided us. We ultimately had to call our plumber and then call the manufacturer and discuss the problem in the shower. The manufacturer will now be sending the part that's defective in the shower( thermostat cartridge ) instead of replacing the whole shower. The shower was brand new and was defective so really the solution should have been a complete replacement but the vic plumbing was not ready to take the responsibility. We would not recommend this company to anyone.
Victorian Plumbing Ltd

Reply from Victorian Plumbing Ltd

Hi Gautam,

Thanks for taking the time to review the service.

Firstly, we're sorry you have had problems with your shower, and it has caused you some frustration. Due to the nature of bathroom products, we have to run diagnostics to ensure problems are not caused by fitting.

This also allows us to efficiently replace products, such as valve cartridges in your case, without having to completely uninstall the products.

In your case, diagnostics has allowed us to work out that the shower cartridge is faulty and get the replacement out to you, rather than having to wait for the item to be returned to us, tested, and then a replacement sent out.

I hope this explains the service a little further.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

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See our review guidelines here.

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Review by confirmed purchaser

quality product and friendly customer service.

Received all items within 5-7 working days.
One replacement took longer after lot of correspondence, otherwise deserve to get five stars.Overall pleased.
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Review by confirmed purchaser

No problems!

This is the first time I have bought from Victorian Plumbing.
The purchasing was easy, the delivery was fast and the cabinet arrived in good condition.
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Review by confirmed purchaser

Quick Delivery

Quick Delivery, exactly what I was after, good price.
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Review by confirmed purchaser

Excellent service

Great product delivered quickly and well packaged.
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Review by confirmed purchaser

Brilliant Customer Service

Wasn't sure about a shower fixture so i called c/service and they were very helpfull, they advised me . I purched the fitting and was very pleased with the service
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Review by confirmed purchaser

Excellent product

We were very impressed with the toilet roll holder. Looks lovely in our bathroom. Very well made.
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Review by confirmed purchaser

Excellent as always

Product was exactly as described, and delivered promptly. I always check for products on Victorian plumbing first, usually not bothering to look elsewhere
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Review by confirmed purchaser

Great product, Brilliant service

This is a good toilet seat and great value for money. It doesn't wobble when you sit on it and it fits easily. Customer service is excellent, they replied quickly to my e-mails and I received the product within 2 days. I am so impressed that victorian plumbing will be my first choice for future purchases.
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Review by confirmed purchaser

Excellent value Shower Cubicle

The packaging and delivery of the shower unit was first class. When received, everything was very well packed, all the components were there and the article looked very well made. Without doubt very good value. The same items in DIY Stores would cost at least another 50% more. Our only problem was the pack of clear instructions on setting up the shower cubicle. The only instruction was a couple of sketches showing the parts and it tokk some considerable time to work out which part slotted into their rightful places. Otherwise, we are well satisfied with the product and it also looks good.
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Review by confirmed purchaser

Always try Victorian plumbing

Good range of stuff, range of prices, quick delivery, easy to order
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Review by confirmed purchaser

Not very good

One of the items we ordered had a damaged box and had clearly been returned by someone else and sent back out to us. I don't have a problem with this but the previous persons delivery note was still in the package, with their name address and phone numbers on. Not good.
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Review by confirmed purchaser

Excellent product at a good price.

This product was better than I expected, sometimes thinking as you get what you pay for.... this time top quality products at a reasonable price.
Would recommend this company to anyone.
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Review by confirmed purchaser

Soft close D shaped toilet seat, ideal for us.

This seat closes quietly and is easily cleaned and is a very good price compared to others we looked at .
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Review by confirmed purchaser

Good prices and people, just don't believe their online stock levels

Victorian Plumbing are always fair with pricing and great to deal with over the phone and using virtual chat - no complaints there at all!

However where the website says 'In Stock' may not mean in stock which is hugely frustrating!

That being said I do use them, given the right amount of time to complete a job, as unlike most of their competitors they sell branded products, not OEM or rebranded stuff that you can't gauge the quality & value!

Victorian Plumbing... sort out your stocking policy and you'd be 5 star!
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Review by confirmed purchaser

Excellent service

Staff very helpful!! When I made a mistake they sorted it out and returned phone calls when they say they would, very pleased with items. Also gave me a two hour time slot for delivery on the date they said.
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Review by confirmed purchaser

Fandabilicious

Great product Great service Great price Great delivery Ggggggrrrrreeeeeaaaaatttttt
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Review by confirmed purchaser

Victoria plumb brilliant

Brilliant service order radiator came within a few days.Ordering from our local agents would have taken longer and dearer thankyou

Who Are VictorianPlumbing.co.uk?

About Victorian Plumbing

Victorian Plumbing are a leading UK-based online bathroom store supplying a wide range of bathrooms and accessories, including: basin and bath taps, bathroom suites, showers and enclosures at competitive internet price.

Check us out over at www.victorianplumbing.co.uk

Most items are in stock and available for next day delivery within the UK. Save money and time by shopping online.

Visit Victorian Plumbing

Contact information

Call us on: 0800 012 4489
We live here: Diamond House, 41 Stephenson Way
L37 8EG Formby
United Kingdom

Category

Victorian Plumbing is ranked 41 out of 141 in the category

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