Victoria Plumb reviews

Victoria Plumb reviews

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Review by confirmed purchaser

A Chink in the armour

I have no problem with how I order or how quickly it was received but there are a couple of minor dents in the tap itself. This will probably go un-noticed by the customer. I did not bring it up as there is probably a period of return within seven days or something.

I did not look in to it seems to be the norm now.
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Review by confirmed purchaser

Great quality and stylish too.

My bathroom was fitted a few weeks ago and I'm really happy with it. Our original delivery date had to be postponed as the basin unit took longer to come into stock but we were given plenty of notice so we could either choose something else or wait. We decided to wait and I'm glad we did. It's really good quality with soft closing drawers and looks really stylish. The bathroom was packaged really well so nothing was damaged - the taps and shower fittings all had separate cloth bags to ensure they didn't get scratched. All three plumbers that quoted us recommended Victoria Plumb and I can see why now. Our taps are great, the p-shaped bath is nice and the shower and radiator look brilliant. I haven't a bad word to say about any of it!!!
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Review by confirmed purchaser

Unhelpful telephone support line, with little or no product knowledge.

I orginally purchased a shower valve some years ago. The product looks attractive and was very competetivly priced. I was very pleased with the purchase which was used in the refurbishment of one of our bathrooms. Unfortunatly the valve failed within the first week of service and would only deliver cold water regardless of how we set the controls on the valve - which was dissapointing. However, the situation was rectified and my plumber was able to get an new "Cartridge" supplied (free of cost from Victoria Plumb) which was fitted and has worked up to about six weeks ago when the valved failed again (only supplys cold water) and i was told by a singulary unhelpful member of the Victoria team that no spares are available. Now not wishing to re-tile part of the shower room - in desperation I ordered another complete shower Valve (having been assured was the same valve) on the basis that my plumber could remove the cartridge from the new valve and fit to the existing valve - but regret when the new valve came it was not the same as the previous valve and having spent £150 this has proved to be an expensive and completely usless solution. As a paying customer - Victoria plumb have thus far given me no support and unles this situation can be rectified i will have to purchase an alternative shower valve - which will mean re-tiling the shower room and in those circumstances i would never use Victoria Plumb again. I feel really let down.
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Review by confirmed purchaser

Excellent products, excellent value and excellent customer service!

Bought some new shower doors in the sale and realised I needed to change the shower tray as well. Staff were extremely helpful and resolved the problem quickly and efficiently and managed to combine the delivery at no extra cost. Very impressed!
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Review by confirmed purchaser

slow to sort

only order if you have loads off time to sort bits from Victoria plumb
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Review by confirmed purchaser

Great value and quick, efficient delivery

Good choice and apart from awkward feet on the bath all products were good quality
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Review by confirmed purchaser

very good

delivery was good. item was good and we are very pleased with Victoria Plumb as a whole. THANK YOU .
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Review by confirmed purchaser

Varying quality, poor customer service!

Some Victoria plumb items received were great quality- taps, sink, shower rose however others were notably poorer, particularly the toilet and bath which arrived with two big forklift truck holes in the bottom! Eventually they offered us £100 to keep it... We had to send in photos and prove it wasn't out fault. Not happy with this we argued for a replacement bath and are still waiting a month later for it to be delivered!
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Avoid if you actually want your goods delivered

I never usually write these types of review, however so disappointed as we had ordered 2 X bathrooms for our home - £2187 worth on 24th March 2014 - still no sign!!!!! They were reasonable priced - if they had ever arrived.

Had 2 failed deliveries now.

Delivery 1: 14th April. Complete no show. We phoned to chase (they didn't let us know) Victoria Plumb in the evening and they advised the driver couldn't come as he had exceeded hours of driving. No offer of re-delivery .

15th April. Contacted Victoria Plumb querying when our delivery was going to take place. Moved to Thursday 17th April as the earliest they could offer. Again no show- We chased at least 4 times from 15:00pm ish onwards after our last experience. On the final call after 8pm we were advised they had tried to deliver but no one was in early afternoon. This was dishonest as our house if full of tradespeople (including plumber who has now stripped our bathroom), our front door and garage were open all day, I was in working in the office facing the drive (as well as our Nanny and 2 children).
No apology, unhelpful staff and zero confidence they would ever manage to deliver. We were forced to cancel as we need at least 1 bathroom for fitting next week - and guess what we don't know when we will get our money back. Awful!
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Review by confirmed purchaser

Great quality, great prices and so easy to order

Our plumber recommended Victoria Plumb for quality and price and how right was he.. Viewed the website and the choice was excellent along with the price. We ordered shower tray, shower door, toilet and corner sink, taps and even an electric shower all for our newly designed cloakroom. I love my cloakroom - it's so posh!!!
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Review by confirmed purchaser

There

The taps are of very poor quality
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Review by confirmed purchaser

Fab Bath

Love my new bath..... will love it even more when I get it fitted. Bargain price.

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Review by confirmed purchaser

Good quality but shelfs are to small

Hi all. I'm generally happy with the product. Looks good and the quality is great. One thing which I'm not happy with the shelfs inside are to small only 6sm wide :( Can't even fit my cream on the shelf, the door wouldn't close.
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Review by confirmed purchaser

delivered when they said

I ordered a shower enclosure and they called to confirm the delivery and delivered in the allocated time.
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Review by confirmed purchaser

excellent, fast, cheep enough

Can't fault them. Quick, efficient, quality, cheep enough to do the whole room.
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Review by confirmed purchaser

Recommend, recommend, recommend.

Received quick feedback to our queries, speedy delivery and brilliant products at excellent prices. All our friends are very impressed with our purchases.
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Review by confirmed purchaser

what can isay

Quick delivery though charge a bit high all items ok just waiting to get them installed would recomend
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Review by confirmed purchaser

Product good on line ordering with immediate payment and delivery good.

ordered on line and paid for was no trouble at all.Product was delivered as advised and quality was good for the price.However there are two negatives.If you choose the credit option as my daughter originally did, one department did not appear to know what the other was doing so she cancelled the order and I financed it for her.With immediate payment-a different story-delivered in two days.Second negastive- instructions to assemble are unclear.You need a good engineering brain to figure out assembly from the box of parts. Product purchased was V6 shower cubicle and a toilet system.
www.victoriaplumb.com

Reply from www.victoriaplumb.com

Dear Donald Perring

Thank you for your feedback, I am sorry to hear of the issues around the finance order, a member of our team will be contacting you shortly for more information so that we can address this issue.

Kind Regards
Victoria Plumb
Customer Service Team
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Review by confirmed purchaser

Shame the quality was not up to scratch.

When we got our bathroom furniture we were really disappointed about the quality. There was glue sticking out of every joint, Stains on the wood and a few large scratches. It was really sad to see all this. The furniture looked like they were from a showroom and well used, though ,I know, Victoria Plumb hasn't got showroom.
www.victoriaplumb.com

Reply from www.victoriaplumb.com

Dear Dally Brackstone

Thank you for your feedback relating to your recent purchase. I have accessed your account and can see that this hasn't been reported to us, a member of our team will be contacting you shortly to discuss these issues.

Kind Regards
Victoria Plumb
Customer Service Team

www.victoriaplumb.com

About Victoria Plumb

As the UK's leading online bathroom retailer, we are committed to supplying inspiration bathroom products at unbeatable prices, and ensuring that our customers receive all the help, advice and support they need to create their own perfect bathroom.

Visit Victoria Plumb

Contact information

Call us on: 0844 804 48 48
We live here: Amsterdam Road
HU7 0XF Hull
United Kingdom

Category

Victoria Plumb is ranked 115 out of 141 in the category

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