The delivery firm are very good. The toilet is ok, it works. The problem is with the ceramic toilet flush handle supplied with the wooden seat. Don't install it as it stops the toilet seat from resting back on the cistern. Instead it rests on the edge of the handle causing damage to the wooden seat. Use the simple, unassuming handle they send with the plastic seat which also comes with the wooden seat. This one does what you want it to. I did pass this information on to Victoria Plumb by phone and by email (with photos to show the problem) and when they eventually contacted me 2 weeks later I was told they couldn't tell the Company not to send the ceramic handle to future customers.
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