We had to return an item, which we did, within the 28 day returns policy. We rang to check that it had been received in perfect condition. It had. We were also told that Victoria Plumb had 28 days to refund us. A bit excessive, but we waited. Now over a months and 5 expensive phone calls later, no refund. What a sham. Quick to take your money, but be warned, if you need a refund they are not to be trusted. V. Disappointed.
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