Poor product, poor communication, still waiting for resolution
Review by confirmed purchaser
Buying a toilet from Victoria Plumb has been a very frustrating and unsatisfactory experience. The cistern came without installation instructions, and the professional plumber who fitted it could not find a way to put it together which allowed it to flush properly. Having sent several pictures of how we had arranged it, we were finally told it had been installed correctly - after several separate email threads with different people who didn't seem to be sharing notes or know what the others were saying. They concluded the problems were with the specific item we received and offered to send a replacement cistern. Unfortunately they have none in stock and a problem with suppliers, so several weeks later we have received nothing and no indication of when we can expect to. (And we still don't really know if that will fix it anyway.) In the meantime our toilet frequently needs to be flushed twice or more, and often water continues to flow through after the flush until it is flushed yet again. We had to call several times and make a big fuss to get taken seriously at all, and we certainly never get unsolicited updates or anything helpful like that. Product delivery was fine, but from the point that we had a problem the experience has been rubbish.