A very poorly organised operation, surely in the midst of managerial issues??
I first knew I was in for a bumpy ride with this company when a two sentance email landed in my inbox alerting me to the fact that my delivery would not be arriving on the following day (as I had paid £50 for the privelage of) due to the fact that one (non disclosed) item from my order was out of stock.
After further probing, Victoria Plumb enlightened me to the fact that it was my toilet that could not be delivered, and for some un-disclosed reason, that is a mystery to this day, this stopped the rest of the order being delivered successfully.
Please remember that I had selected this delivery day from a choice of available slots presented to me on the website, and that the toilet in question remained on the site with a status of "in stock for next day delivery" every day during this drama.
The toilet arrived today, sans toilet seat.. Which is now coming Thursday. It's a painfully long time to await each part of the puzzle which is your new bathroom.
Oh, the refund of my delivery charges is on its way too... Honest.
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