Victoria Plumb reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

What a shower

Never again! This was my 3rd, and last order with VP.
In the past everything has run smoothly apart from the delivery driver never getting the full delivery address but this time it was a disaster from beginning to end. Ordered and paid (+ additional next day delivery charge) in full for my items on Thursday, by mid afternoon Friday was wondering when it might arrive so called the expensive 0845 number to be kept on hold for an age while they tried to trace my order, finally they found it but it had not been put through their system by a manager and there wasn't a manager in the whole of VP available on a Friday afternoon to do this, so I would have to wait until Monday (not Saturday Monday) for them to call me and rectify.
Mid Monday morning I called again (0845), and once again there were no managers around but I was reassured that someone would call me, "In time for a delivery tomorrow" I checked, "Well um, I can confirm that" was the response. At 13:30 I took it upon myself to call (0845) to make sure my order was dealt with by the cut-off point for delivery of 14:00. After 25 minutes on hold they confirmed that they had managed to 'push' my payment through so I could expect confirmation from the delivery people with a time slot. Tuesday morning came & went, still nothing; so after lunch I called (0845) yet again. After being on hold for another 10 minutes they found my order, the payment had gone through and I could expect my delivery at some point on THURSDAY. I accepted that the order may not have got to the correct people in time for the delivery to occur on Tuesday as it had taken 25minutes for them to confirm it had been processed, but when asked "why could it not at least come tomorrow?" (Wednesday) as that had now been 24hrs notice, they could not give me an explanation.
I demanded my money back in full - lets see how long that takes and how many telephone calls (yes 0845!) to get that back!
Very very disappointed in the whole thing.
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