We bought an entire bathroom suite and downstairs toilet fittings from VP. On discovering that one of the fixtures for the toilet seat was missing we asked for a replacement part and were simply told it was readily available "elsewhere" and we should buy it ourselves. Of course it goes without saying it's a bespoke part and not readily available at all. In the end we had to trawl through various hardware stores until we found an expanding bolt that sort of does the job. VP sarcastically said they'd pay for it if we forwarded the receipt but postage would be almost as much as the part, assuming they even honored the agreement.
I also wrote a fair but somewhat critical review of a part VP sells. Not surprisingly this hasn't appeared on their site although glowing 5-star reviews are always put up right away meaning the reviews are a sales tool and essentially worthless.
To reply as a company, please log in to your business account.