As I said above good service on ordering taps ,but they were not the right size so I was not happy to lose 20% of cost plus I was charged to send the parcel back so all in all with the delivery cost as well I have lost half of the price . I will not be buying again from Victoria Plumb . Tanya Laurens
Easy purchase, excellent product and the delivery service are equally good. Nothing to improve upon. Would recommend them to anyone.
I found it very easy to order goods I required, delivery was on time and I was kept informed at all times ,the only unfortunate problem that occurred was that one of the items ordered was delivered broken.
I contacted Victoria Plumb who responded by offering to replace damaged item immediately, the replacement item duly arrived some three days later.
Altogether a reasonably pain free operation.
I would certainly recommend Victoria Plumb.
Website is easy to follow and helpful. They kept me informed from start to finish. The guys who delivered were great, carried it in and offered to unpack it all. And the overall quality is excellent, all in all a good experience
I placed two orders with Victoria Plumb last month. On both occasions they delivered the wrong items. On a plus point, their customer service was very good, even though I never received a refund on the next day delivery charges.
Delivery was prompt and when booked for, the driver called 30mins before arrival which is helpful too, but you pay for this privilege. The product, a shower screen, was a good price, but once delivery was charged, it becomes an OK price, for a product you cannot see before purchase.
The shower screen itself is nice, but does have fault, a loud noise upon opening the bifold door every time is disappointing for the cost, & only noticeable once box opened and shower installed, so you can return, but will be without shower, so have to live with it.
I used Victoria plumb to source some new shower room furniture as I needed to maximise my space, found a very good high quality toilet and hand basin for the size I required. I rang to confirm my choice and was also advised what fittings to buy and given alternative choices.......very happy with the friendly communication and prompt delivery, will use Victoria Plumb again in the future and recommend to others.
A great range of products at competitive prices, good communication through the order process. A timed delivery slot within a 3 hour window and a call from the delivery driver on the day of deliver. Exactly how things should be.
I thought the carriage was large and the delivery on the website says it could be next day not nearly two weeks after I placed the order. However I thought the price of the shower enclosure/tray was excellent
NOTHING BUT TROUBLE WITH THIS COMPANY. Needed delivery to PH postcode, let down 5 times and had to chase them constantly. Still not resolved, Phoned day before delivery twice and told all ok then on day due cancelled again.
No-one able to sort out. Definitely DO NOT RECOMMEND
ordered a hand basin and toilet, both were excellent prices and I can't see any issue with the quality of either, although they haven't been fitted yet. they were delivered on the day and within the time slot that I was given, so all in all I can't find anything negative to say. I would certainly use them again should I be needing anything they stock.
The toilet fittings are very poor and have needed replacing just to fit it. The cistern box has no hole for the flush and a special tool had to be bought to fit it. The drawers under the sink don't fit very well and the handles are razor sharp. I will not be buying from VP again.
i purchased a bathroom floor standing cabinet .it was good quality and half the price of others we looked at locally.and the delivery team were so polite and helpfull i will have no problem ordering anything from victoria plumb in the future.
Everything you get from Victoria Plumb is great however when searching on the internet don't get confused with Victorian Plumbing!! Took me a minute or two to register I was on the wrong site!
I was happy with the website, the products and the delivery, arriving on time and in terms of what I have opened so far, intact.
However, the instructions are pretty basic with no obvious proof reader being employed. It appears the instructions have been badly translated by someone where English is not a first language.
Despite next day delivery being touted throughout their catalogue and their website I could not find anywhere to add it to my order. Then once I accepted their very slow delivery schedule I received a phone call to say that some of the items I had ordered were out of stock so my delivery was rescheduled. When the order was eventually delivered there were items missing and when I contacted them I was told the items were out of stock and not available despite having waited three weeks for delivery. As a professional bathroom fitter their service is totally unacceptable to me and I will never use them again. Pathetic and expensive avoid at all costs.
The website is easy to use, the ordering process was straight forward and the selection quite comprehensive. The delivery was remarkably quick and on time and the prices are reasonable, so i'm pleased - so far...
We needed to find a shower screen at short notice to replace a faulty product from another supplier. We chose this product because it looked practical and tough, and looks good. The screen was delivered promptly as promised and works perfectly. The first screen I have come across that does not leak.
No bad points at all apart from I thought nearly £30 delivery charge was excessive for a small basin top sink. Lucky the sink was so keenly priced.
To reply as a company, please log in to your business account.
If you find an equivalent product for sale anywhere else, we will match the lower price.