Victoria Plumb reviews

Victoria Plumb reviews

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Review by confirmed purchaser

Excellent products, excellent value and excellent customer service!

Bought some new shower doors in the sale and realised I needed to change the shower tray as well. Staff were extremely helpful and resolved the problem quickly and efficiently and managed to combine the delivery at no extra cost. Very impressed!
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Review by confirmed purchaser

slow to sort

only order if you have loads off time to sort bits from Victoria plumb
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Review by confirmed purchaser

Great value and quick, efficient delivery

Good choice and apart from awkward feet on the bath all products were good quality
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Review by confirmed purchaser

very good

delivery was good. item was good and we are very pleased with Victoria Plumb as a whole. THANK YOU .
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Review by confirmed purchaser

Varying quality, poor customer service!

Some Victoria plumb items received were great quality- taps, sink, shower rose however others were notably poorer, particularly the toilet and bath which arrived with two big forklift truck holes in the bottom! Eventually they offered us £100 to keep it... We had to send in photos and prove it wasn't out fault. Not happy with this we argued for a replacement bath and are still waiting a month later for it to be delivered!
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Avoid if you actually want your goods delivered

I never usually write these types of review, however so disappointed as we had ordered 2 X bathrooms for our home - £2187 worth on 24th March 2014 - still no sign!!!!! They were reasonable priced - if they had ever arrived.

Had 2 failed deliveries now.

Delivery 1: 14th April. Complete no show. We phoned to chase (they didn't let us know) Victoria Plumb in the evening and they advised the driver couldn't come as he had exceeded hours of driving. No offer of re-delivery .

15th April. Contacted Victoria Plumb querying when our delivery was going to take place. Moved to Thursday 17th April as the earliest they could offer. Again no show- We chased at least 4 times from 15:00pm ish onwards after our last experience. On the final call after 8pm we were advised they had tried to deliver but no one was in early afternoon. This was dishonest as our house if full of tradespeople (including plumber who has now stripped our bathroom), our front door and garage were open all day, I was in working in the office facing the drive (as well as our Nanny and 2 children).
No apology, unhelpful staff and zero confidence they would ever manage to deliver. We were forced to cancel as we need at least 1 bathroom for fitting next week - and guess what we don't know when we will get our money back. Awful!
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Review by confirmed purchaser

Great quality, great prices and so easy to order

Our plumber recommended Victoria Plumb for quality and price and how right was he.. Viewed the website and the choice was excellent along with the price. We ordered shower tray, shower door, toilet and corner sink, taps and even an electric shower all for our newly designed cloakroom. I love my cloakroom - it's so posh!!!
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Review by confirmed purchaser

There

The taps are of very poor quality
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Review by confirmed purchaser

Fab Bath

Love my new bath..... will love it even more when I get it fitted. Bargain price.

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Review by confirmed purchaser

Good quality but shelfs are to small

Hi all. I'm generally happy with the product. Looks good and the quality is great. One thing which I'm not happy with the shelfs inside are to small only 6sm wide :( Can't even fit my cream on the shelf, the door wouldn't close.
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Review by confirmed purchaser

delivered when they said

I ordered a shower enclosure and they called to confirm the delivery and delivered in the allocated time.
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Review by confirmed purchaser

excellent, fast, cheep enough

Can't fault them. Quick, efficient, quality, cheep enough to do the whole room.
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Review by confirmed purchaser

Recommend, recommend, recommend.

Received quick feedback to our queries, speedy delivery and brilliant products at excellent prices. All our friends are very impressed with our purchases.
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Review by confirmed purchaser

what can isay

Quick delivery though charge a bit high all items ok just waiting to get them installed would recomend
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Review by confirmed purchaser

Product good on line ordering with immediate payment and delivery good.

ordered on line and paid for was no trouble at all.Product was delivered as advised and quality was good for the price.However there are two negatives.If you choose the credit option as my daughter originally did, one department did not appear to know what the other was doing so she cancelled the order and I financed it for her.With immediate payment-a different story-delivered in two days.Second negastive- instructions to assemble are unclear.You need a good engineering brain to figure out assembly from the box of parts. Product purchased was V6 shower cubicle and a toilet system.
www.victoriaplumb.com

Reply from www.victoriaplumb.com

Dear Donald Perring

Thank you for your feedback, I am sorry to hear of the issues around the finance order, a member of our team will be contacting you shortly for more information so that we can address this issue.

Kind Regards
Victoria Plumb
Customer Service Team
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Review by confirmed purchaser

Shame the quality was not up to scratch.

When we got our bathroom furniture we were really disappointed about the quality. There was glue sticking out of every joint, Stains on the wood and a few large scratches. It was really sad to see all this. The furniture looked like they were from a showroom and well used, though ,I know, Victoria Plumb hasn't got showroom.
www.victoriaplumb.com

Reply from www.victoriaplumb.com

Dear Dally Brackstone

Thank you for your feedback relating to your recent purchase. I have accessed your account and can see that this hasn't been reported to us, a member of our team will be contacting you shortly to discuss these issues.

Kind Regards
Victoria Plumb
Customer Service Team
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Review by confirmed purchaser

Great products, price & service

Very pleased.
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Stay well clear

Quick to take your money, if any problems don't expect any help. After taking 3 days holiday on separate occasions for courier them to collect and no show on each occasion without a phone call. Manager refuses to speak to you, staff are not trained, well they are in fobbing people off and there answer is you will have to take another day off. £20 in phone calls later to their 0844 number still no where. No return of calls as promised. They say they don't have mobile number to call you despite them texting you! Disgraceful
Allan D found this review useful
www.victoriaplumb.com

Reply from www.victoriaplumb.com

Dear Jamie

I am sorry to hear that the collection has failed on more than one occasion and that you have been unable to speak with a manager. A manager will be contacting you today to resolve this issue. We sincerely apologise for the inconvenience this has caused.

Kind Regards
Victoria Plumb
Customer Services Team
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Review by confirmed purchaser

Simplicity from start to finish, choosing, ordering, delivery and installing!

Choosing, helped along with suggested additional hardware online.
Delivered on time - bonus no waiting around all day for delivery!
Installation fairly straight forward
Looks fabulous
Downstairs cloakroom this month - full bathroom next!
Decent and comparable prices!

www.victoriaplumb.com

About Victoria Plumb

As the UK's leading online bathroom retailer, we are committed to supplying inspiration bathroom products at unbeatable prices, and ensuring that our customers receive all the help, advice and support they need to create their own perfect bathroom.

Visit Victoria Plumb

Contact information

Call us on: 0844 804 48 48
We live here: Amsterdam Road
HU7 0XF Hull
United Kingdom

Category

Victoria Plumb is ranked 114 out of 141 in the category

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