Simple on line service, fast delivery with no issues at all. So pleased with the product, it was half the price of any of the other retailers I'd looked at so I had my doubts about the quality of the item I must admit. Thrilled when it arrived, much better than the others I'd seen, will definitely be using Victoria Plumb again.
I ordered many items and was expecting them to arrive tomorrow apart from one unit which I was aware was out of stock until next week.
Just logged on to see what time to expect delivery and find the date has changed to 3rd January! It seems this is because one tap is out of stock until Xmas and they won't deliver anything until everything is available- not happy!
I have absolutely no hesitations using Victoria Plumb again which is good as I still have another bathroom to complete! The order I placed was processed and dispatched with haste and once received I was extremely happy with my purchases! If I have one complaint it is that the website could be slightly better laid out! Also, not being a plumber I would have liked to know what my options were in respects of soft close seats for the toilet I bought, something small but I would have bought one had it of stated which one I required for the toilet selected!! All in all a very happy customer and will be using them again!
Although I now have a lovely bathroom there were a few problems with the delivery. On the date they gave me only half the bathroom suite arrived. When I phoned I was told they might not be able to phone me back after they'd found out when the rest of my order would arrive - this would depend on the volume of incoming calls (which, as we all know when we try to contact any company these days, is always very high!).
I would have expected to receive some kind of priority treatment as a customer with a complaint. Obviously not. This leads me to believe that Victoria Plumb are more interested in getting money from new orders rather than giving satisfactory aftersales care to those of us who've already paid in full.
The rest of the items all arrived on the next delivery date, but it did mean I had to stay in waiting on a second occasion, which I wasn't happy with.
A very good experience from start to finish. Once I had sorted out exactly what I needed it could not have been easier. I placed the order, selected the most suitable delivery date for my circumstances then just waited until the due date.
As promised I was kept fully up to date with delivery etc. All happened exactly as requested.
The delivery all went to plan and I was soon unpacking my products. If I am honest I expected to find something wrong. However, a very pleasant surprise awaited. Everything was there, all was in perfect condition and I am now waiting for my plumber to install.
I was dubious about buying on line but the pricing and quality has made this a memorable and very pleasant experience.
I would not hesitate to recommend this to my family and friends.
10 out of 10
As I said above good service on ordering taps ,but they were not the right size so I was not happy to lose 20% of cost plus I was charged to send the parcel back so all in all with the delivery cost as well I have lost half of the price . I will not be buying again from Victoria Plumb . Tanya Laurens
Easy purchase, excellent product and the delivery service are equally good. Nothing to improve upon. Would recommend them to anyone.
I found it very easy to order goods I required, delivery was on time and I was kept informed at all times ,the only unfortunate problem that occurred was that one of the items ordered was delivered broken.
I contacted Victoria Plumb who responded by offering to replace damaged item immediately, the replacement item duly arrived some three days later.
Altogether a reasonably pain free operation.
I would certainly recommend Victoria Plumb.
Website is easy to follow and helpful. They kept me informed from start to finish. The guys who delivered were great, carried it in and offered to unpack it all. And the overall quality is excellent, all in all a good experience
I placed two orders with Victoria Plumb last month. On both occasions they delivered the wrong items. On a plus point, their customer service was very good, even though I never received a refund on the next day delivery charges.
Delivery was prompt and when booked for, the driver called 30mins before arrival which is helpful too, but you pay for this privilege. The product, a shower screen, was a good price, but once delivery was charged, it becomes an OK price, for a product you cannot see before purchase.
The shower screen itself is nice, but does have fault, a loud noise upon opening the bifold door every time is disappointing for the cost, & only noticeable once box opened and shower installed, so you can return, but will be without shower, so have to live with it.
I used Victoria plumb to source some new shower room furniture as I needed to maximise my space, found a very good high quality toilet and hand basin for the size I required. I rang to confirm my choice and was also advised what fittings to buy and given alternative choices.......very happy with the friendly communication and prompt delivery, will use Victoria Plumb again in the future and recommend to others.
A great range of products at competitive prices, good communication through the order process. A timed delivery slot within a 3 hour window and a call from the delivery driver on the day of deliver. Exactly how things should be.
I thought the carriage was large and the delivery on the website says it could be next day not nearly two weeks after I placed the order. However I thought the price of the shower enclosure/tray was excellent
NOTHING BUT TROUBLE WITH THIS COMPANY. Needed delivery to PH postcode, let down 5 times and had to chase them constantly. Still not resolved, Phoned day before delivery twice and told all ok then on day due cancelled again.
No-one able to sort out. Definitely DO NOT RECOMMEND
ordered a hand basin and toilet, both were excellent prices and I can't see any issue with the quality of either, although they haven't been fitted yet. they were delivered on the day and within the time slot that I was given, so all in all I can't find anything negative to say. I would certainly use them again should I be needing anything they stock.
The toilet fittings are very poor and have needed replacing just to fit it. The cistern box has no hole for the flush and a special tool had to be bought to fit it. The drawers under the sink don't fit very well and the handles are razor sharp. I will not be buying from VP again.
i purchased a bathroom floor standing cabinet .it was good quality and half the price of others we looked at locally.and the delivery team were so polite and helpfull i will have no problem ordering anything from victoria plumb in the future.
Everything you get from Victoria Plumb is great however when searching on the internet don't get confused with Victorian Plumbing!! Took me a minute or two to register I was on the wrong site!
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