I used to love Vidahost, 5 star service, instant response to tickets, great servers and the best of all, they used to know what they were doing, unfortunately, since they got bigger they don't have that special relation with the customer anymore and for example, today, they took 2 and an half hours to reply to a server down ticket!
I've hired a VDS because the shared server was always down but this one just for myself is down once a month too, I suspect it's not well configured but the customer service is very slow and non supportive now, I can't seem to get anyone interested in my problem anymore, what a disappointment...
I'm so sorry guys from Vidahost, but I think you should consider going back to your old ways, you rocked back then!
I want to leave the statement that I do not intend to leave Vidahost, Vidahost is still the best choice for me, just maybe you spoiled me before and I'm having a hard time adapting ;)
I sincerely thank you for the extra ram off course :)
It always feels as though Vidahost are operating to a higher standard of web engineering than all other providers I have had to interact with (as I'm a freelance web developer, that's now been around seven or eight hosts). Stuff that doesn't work on other hosts just works as expected on Vidahost. their in house control panel is really easy to use and powerful at he same time. All feels very slick, modern and usable. tech support are very knowledgable, genuine and polite. Likeable people.
Having used Streamline.net to a terrible end, and being treated like a second rate user! Vidahost were recommended and will not look back, excellent service and very speedy response and answers to any query!
Thanks for all your help and look forward to the coming years of hosting
I signed up with Vida on the strength of reviews on the internet, but have so far been disappointed.
I have bought two domain names with hosting, and on both occasions the hosting was wrongly set up on the cloud hosting, when I just asked for basic Windows C-Panel log-in. Then numerous times I've had to try and log-on when they said it was set up (but wasn't - and was put down to DNS issues) Then the Wordpress install had to be done all over again as there was supposed to be bug in the software installer. So a constant stream of 10+ emails just to get basic hosting sorted. My experience has been a lot worse and complicated than some of the other companies I am thinking of moving from (GoDaddy etc)
The technical help has been quick and friendly, but surely it shouldn't take this amount of trouble just to set hosting up.
I have hosted my websites in several web hosting companies in the UK. I can state with proof and records to show that vidahost is one of the best web hosting company in the UK.With uptime of 99.9%( MY UPTIME FROM PINGDOM SHOWED THAT) fantastic server response time .Fantastic support ,friendly, professional and infact first class support. I have been with them since 2008 and i can confidently tell anyone to use these guys. They are just good guys. I have used other companies in the UK whose technical supports were just kids and mediocres(read my other reviews) .Currently We have over 4 accounts with them including their fantastic clouding hosting and we don't plan leaving them .
Beware of wanna be topdog web hosting company. companies don't want any bad reviews as it will stop people from paying them for rubbish service.
Also Avoid companies that are cheap, and promise unlimited webhosting, they are just desperate. No one can give unlimited hosting. Otherwise google would just host youtube on a cheap unlimited shared account
I have been with vidahost since 2008-receipts,etc to prove this.
I have been with a few different Web Hosting Companies over the years but when I switched to Vidahost I soon realised they were different.
The support they offer is simply amazing! You can reach them by phone (free number) or by email, I use the latter and have never waited longer than 20 mins for a response. They have always resolved any issues or questions I may have.
The uptime is outstanding and my site always seems fast and responsive.
If you are looking for a new Web Host I highly recommend giving Vidahost a try.
I was told about this company from my web designer, as I have had some terrible hosts before, you know those who say "fast customer service" but to them they are just fancy words to get your business. But Vidahost is different in many ways the guys know their stuff they understand that what may be a small problem to them could be a big problem to a non technical person like me. It is reassuring to know they will handle any queries I have in a fast efficient manner and treat me like I am important to them and their business no matter how much money I am paying them per month.
I know I don't have to worry about my sites while Vidahost are hosting them as I know they have full backups of my site should anything ever occur. People would pay a lot of money for this kind of service with Vidahost I am glad I don't have to.
I've been a customer for a good few years now. I've also recommended a good half dozen friends/business colleagues to migrate over. None of us have ever had any problems. I can't sing their praises high enough.
On the odd occasion I've had to log a support call, I've had an answer within a few minutes, and everything's running smoothly.
VH are a uk-based company with no overseas call centres. All the team seem to really know their stuff. I had query with some PHP source code that I'd written thay wasn't working as exepected. I got a pretty detailed answer back and was able to fix my site.
On top of that, the hosting packages you get are great value for money. So many bells and whistles at a really affordable price.
If you need a hosting company, look no further. You won't be disappointed.
Excellent customer service agents who listen and give you the appropriate answer!
What I appreciate about Vidahost is their proactive communication with me. They are polite, available and responsive when I call or email. The people who work there speak plain, clear English and can relate to me personally. Up to now anyway, I have understood their replies to my queries and been able to act on them (which has not been the case with other providers). I also appreciate the extensive and timely communication from them when there is a problem, and their regular communication re monthly invoices.
Vidahost have been an excellent choice to host my websites, I opened a reseller account a few years ago and have never looked back. I always receive excellent support when required and nothing seems too much to ask. All my sites are fast and responsive. You won't go wrong using Vidahost.
Vidahost have my business with a couple of accounts - cloud and shared.
They have never let me down in terms of service, whilst there have been a few hiccups these have immediately been resolved in a swift manner.
Support when needed is always available no matter what time of day this is, my hosting i believe meets the SLA of 99.9%.
Vidahost will continue to receive my business for the foreseeable future.
Vidahost is simply brilliant. I tried GoDaddy and am very disappointed with the lack of personal; service,
Vidahost is more than just a FAQ - they are a service in modern and tradition sense.
I run a charity website hosted at the Vidahost charity rate and have had consistent and reliable service since the beginning. Support was required initially and was provided in a quick and effective manner. I have recommended Vidahost as an excellent UK based host.
I've not used that many hosting companies but I'm pretty sure Vidahost are good. I was searching for a UK based company when I first came across them and thought I'd give them a go. Needless to say I've been happy and since then I've recommended to people and personally set up other people with Vidahost.
On the odd occasion I've had to ask for help, their service reps have been knowledgable and friendly. Can't ask for more than that really.
I'm only a home user so don't use the facilities to their utmost, but I have to say setup was a breeze. I transferred my domain with no hassle whatsoever, very smooth indeed. It's been running smoothly ever since and all at an excellent price. I'd have no hesitation in recommending Vidahost to anyone.
I switched to Vidahost after less than satisfactory service from 1&1. I carried out research into several possible hosting companies, and after deciding on Vidahost, I e-mailed them a couple of times to see what the response was. It was very quick and very good. New host solved!. I moved my websites across and transferred my domains. The only problem was 1&1 being difficult. Since then, I've set a couple of websites for other people up on Vidahost. Fast and effortless on both occasions. If you are looking to change your host, or to get your first one, look no further.
We host and manage around 30 clients and about 6 years ago we decided to split our business between two companies because of escalating costs and poor support. Vidahost was the new company and within a couple of years all our business was with them, partly because of costs but mainly because we had such good support. We could ask questions without having to buy something before we got an answer, and they always seemed to be available and knowledgeable 24/7.
I just could not sing their praises enough, because they have simply helped us out on so many occasions :) They have grown the company a lot during these these years but still manage to keep the customer support and service top notch!
Dedicated , superfast support above and beyond any other firm i have ever used. Email queires are answered within minutes and any problems rectified (usually caused by me !!) very understanding and a company who puts the customer first. What a breath of fresh air in todays world.
Vidahost was recommended to be by a colleague and since my decision to use them, I've had no regrets. Service has been impeccable at all times and their processes are super speedy. Deserves all 5 stars :)
We were looking for a company to host our new Drupal 7 site. Now you would not think that could be difficult - but surprisingly it was with several web hosts including our present one unable to do this. We found a recommendation for Vidahost on one of the Drupal forums and took the plunge. The migration went well and the support is second to none. Called the help-desk late one bank holiday evening and got answered by a human. 1st class service and support is essential and Vidahost certainly provide that..
You won't look back, ever! Fast growing hosting company for a reason - they help customers from small to big issues. Hosting for 2013 + that leaves the rest behind.
Over the years I've had a lot of ISP's and ended up either disappointed or angry with them all, and some others stayed okay but were way too expensive. I finally found Vidahost and I have to say that they are brilliant - the support is fast and expert, the servers are speedy, the features are great and the charges are more than acceptable. Well done!
Simple to use, with a customer service team who 'know their stuff' and are always keen to help.
I have already recommended others to Vidahost!
I am a bit of a novice in the world of the internet, yet I run an online shop and a few other webpages with huge thanks to the support that I get from Vidahost. The whole team are friendly, knowledgeable and are super fast at getting back to you with a response to your queries.
I have no idea about the technical side all I can say is that I have been with them for 4 years and have had no hiccups or issues.
They really are top class and I would recommend them to anyone.
Hosting several domain names, and two separate hosting platforms for the past 12 months, and the process has been painless. These were all hosted by other hosting companies including some of the bigger 'well known' ones.
Any teething problems during the setup were dealt with in less than 10 minutes from the initial support log. Can't get better than that.
Uptime is spot on - not one spot of bother.
A genuine company, first class support - and peace of mind knowing they are not hard to get hold of if a problem arises.
And the free Charity hosting platform is a bonus - this is how i stumbled across Vidahost in the first instance.
I'll be moving the rest of my hosted services to Vidahost in due course.
Long may it continue - keep up the good work :-)
I was a website novice. They gave me unstinting help when I needed it. They were also very understanding when I changed (fouled up) things (several times!).
Response times have never been more than 10-15 minutes.
Altogether far better service than I expected at the price
Moving my sites to the cloud was the right move,however the information given and migration service was far from being perfect, resulting in delaysand loss of revenue from one of my sights.
I've been with Vidahost for a number of years now for various small web projects. The service has been miles ahead of any other provider I've used before. Whenever I have had problems they have sorted it out quickly.
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