Disappointed that we had to refer quite a few things with regards to the villa to the rep. Don't think that the villa had been inspected properly prior to our arrival:
1) Dishwasher did not work properly and was still not working properly by the time we left - needs a new one.
2) Oven was filthy and clearly had not been cleaned for a long time - we refused to use it.
3) Floors were dirty.
4) Shower head in upstairs bathroom was faulty, causing the bathroom to flood. Informed by maintenance that nothing could be done as this was due to local water pressure - yet no such problems in the other bathrooms.
5) Lock on upstairs bathroom door was broken.
6) Maintenance very reluctant to provide parasol for outside table as there was already one for the sun loungers. Considering the villa potentially caters for eleven this is just a joke!
7) We needed the services of the swimming pool engineer after just three days.
Overall this villa is looking tired and needs some TLC.
Villa was perfect and well set up. The only issue we did have was the hot water. Couldn't use the two bathrooms the same time otherwise we would have cold water as there was six found it difficult to use one at a time. That's the only problem we came across. we would use villa plus again had a amazing time. Thank you
I was impressed overall! Villa was very good value - very roomy, even with 7 adults and 3 babies in it and had all appliances etc to make holiday comfortable. Some of the furniture / curtains / bedding was a bit old and past it's best, but thats just a minor quibble. You could EASILY get a poorer standard of villa for the same money. We had a minor issue with a broken door but I sent an email to the local Villa Plus rep and she had someone on their way round before Id even switched off my tablet!!
Pool was very clean and kept warm which was great for the aforementioned babies! Puerto Del Carmen harbour/ old town area was clean, safe and had a good range of places to eat/drink. Quite a hilly area so may not be the best if you have mobility issues? Only ventured to the Puerto Del Carmen main strip once and that was enough, but I can see why younger folks may like it. Overall, I would defo use Villa Plus again and would certainly think about puerto Del Carmen again!
Villa conil was in a quiet location ,not to far from shops or the restaurants. Had a nice relaxed holiday weather was good . The villa had good outside living area ,we used the pool everyday also had a couple of BBQs with Friends in the evenings who were staying near by . The pool could have been cleaned a bit better as was greasy at one end but over all a very good holiday .
We have used Villa Plus 7 times now and have already booked for September 2014.
The villas are clean and the pools are well maintained, and when we have had the odd problem the reps get onto them straight away.
These holidays really are hassle free and I wouldn't hesitate to recommend Villa Plus
We found Villa Plus very easy to deal with and they were helpful through the booking process. Unfortunately they failed to provide the pre-ordered welcome pack and while they refunded the money immediately this error just stops them getting 5 stars. Another minor niggle experienced on holiday was dealt with very promptly and effectively by friendly staff. I would recommend Villa Plus to others and will almost certainly use them again.
The whole process of booking a villa online with Villa Plus was both simple and quick. Having booked our villa in Lanzarote Villa Plus kept us informed on a regular basis right up until the day we flew out. This was our first online holiday booking so it was essential that the process was made a user friendly as possible, it was. From start to finish we felt in control which gives confidence especially for first timers. I congratulate Villa Plus on a superb job .... well done all!
Villa Plus has an easy to use website, with all the information you need to know. Great staff are just a phone call away, and will help before, during and after your holiday. We have used Villa Plus 8 times, and have never had a major problem, a few minor problems which have been sorted out straight away.
Feel very confident using this company to book a villa holiday, and recommend it highly.
From booking online to returning home everything was great (though could have done without the returning home bit) having seen the villa pictures online our expectations were high and villa Domingo exceeded them in every way, completely private, very spacious and immaculately clean, all in all a perfect hassle free holiday.
4 of us spent 2 weeks at this villa and found it to be very satisfactory once we had ironed out a few problems with the pool and dishwasher. On reporting these we were contacted immediately by the Rep. Donna who proved to be very efficient phoning to check that the problems had been attended to.
The covered area was excellent for eating out, away out of direct sunshine.
The pool was in full sunshine but there were no umbrellas in the pool area, a couple of these would have helped.
The villa is situated in a quiet residential area yet only a 5 minute walk to promenade and restaurants.
A good holiday had by all.
Just spent a great week at Coral Bay in Cyprus.The villa was perfect for location and yet private.Everything about the Villa and the outside pool and games area were better than we expected.When we contacted the local rep the response was immediate and very polite.We will definitely use Villa Plus again if we have the chance.
Great villa in a quiet location. Super outside space including BBQ eating area and pool was as warm as a bath. Provided all we had hoped for from the photos on the website.
Service from villa plus was unobtrusive and villa was well maintained and had all that we required.
Villa plus provided inclusive flights from Thomas Cook. Flight delayed 10+ hours and whilst that is just one of those things their truly appalling service both at the time and once we arrived home is not acceptable. Tarnished how we viewed our villa plus experience overall.
Villa was very tired looking. .bath towels needed binning I hsve better one for my dog..sheets the same..mattress need replacing springs coming through...electric kettle darn right dangerous leaked everywhere along with the fridge freezer..outside an accident wsiting to happen if it has not already the tiles are lethal. .
James villa's next year for me!
Villa Plus was recommended to me by a friend and I was not disappointed.
Everything was perfect, the prices were great, the staff were great, the flights were great and the Villa was everything you would want and MORE.
Thank you VillaPlus.
The villa is in a quiet area therefore I would recommend a car. The nearest town in La Caletta which is a small fishing village with lovely restaurants.
The villa has everything you need from all kitchen utensils, plenty of towels and is plenty of space. Outside there is a good small pool and a great BBQ area as well as sunbeds and a seating area.
The Villa had been cleaned prior to arrival and was clean, however I felt that it could have been doing with a deep clean to really bring the place up to an excellent standard
Have used Villaplus 5 times and have booked our 6th holiday with them next June. Easy to book with, trustworthy descriptions of their villas and on the odd occasion we have had a problem it has been dealt with immediately and efficiently and always followed up to check everything is ok. Very competitive pricing and good flights from local airports. Would have no hesitation in recommending them.
Our holiday arrangements made through Villa Plus, we cannot fault,
So helpful on the phone, all correspondence with them very good and helpful.
Information supplied by them re Villa, travel details from airport to Villa, fleight details
excellent, could not asked for anything more. Dissappointed with the Villa though,
Villa nice but in need some love and care. Sofa cushions smelt of grease, need cleaning, or may be use of throwovers would help. Blood stains on cushion on chair (did not look good). No DVD's available, although stated in write up of Villa,, plently would be there (so we did not take any) Pool requires a complete clean out, very dirty on bottom, Weekly clean? . Lights on Patio not working, dark when you return from eveing out. We met with cleaners on our arrival (not impressed) , we were not early, they turned up after we had arrived,
Very nice 3 bed villa with pool but .... Cockroaches appeared in Kitchen after dark on first evening. No pest control sprays provided nor any other cleaning products. Advised that Cockroaches are endemic on Lanzarote but we weren't warned in advance. Bought spray ourselves and after finding another in a saucepan blitzed the kitchen in and around the cupboards and flushed a dozen more of them!!! A few more appeared over the coming days and were despatched quickly! We should have been warned and the local response was quite blasé!? People from a neighbouring villa advised that there were at least 10 people getting the villa ready the day of our arrival, which seems a bit excessive, could it be that they were aware of a cockkroach problem but tried to play it down. Also the cleaners wouldn't get rid of a dead cockroach, they called for someone else, but we were supposed to deal with them!!! Additionally there was no light near the BBQ so we could not safely use it in the evening - disappointed. Playa Blanca very nice, good restaurants and service but no local guidance sheet in the villa information guide - odd and no help on this front!
VILLA MELANIE,CORAL BAY,CYPRUS.
WOULD STAY HERE AGAIN,VERY HANDY FOR EATING OUT,AND THE SUPERMARKET.
THE HEATED POOL AND GAMES TABLES WERE A BONUS,
VILLA PLUS REP VISITED ONCE AND THEN LEFT US TO OUR HOLIDAY,WHICH WE SAID WAS VERY THOUGHTFUL..
I have used Villa Plus for quite a few years now and have booked next years holiday with them as well.
We had a few unfortunate problems with our recent trip to Portugal and I was disappointed that the rep never came back to me with a resolve, but this is most unusual for this company and I believe it to be the fault of one individual and not the company as a whole, which is why I will continue to recommend them.
I booked with Villa Plus for the first time this year after several years of booking through websites mostly directly with individual villa owners. I was very impressed with the whole process from the low deposit, ease of booking, information given and extremely good value of the villa we stayed in, it rates overall as probably the best villa so far. I have already booked twice for 2014!
This is the 3rd time we have hired form Villas Plus. This Villa was lovely but only niggle was the kettle did not work nor the bath taps in en suite bathroom on Jacuzzi bath.
Apart from that Villa was tidy clean and in a quiet area which we wanted. The pool was lovely and well maintained as were the gardens. Sports equipment including table tennis table and pool table in good condition. Would highly recommend booking with Villa Plus. Fast, friendly & efficient even at short notice.
A high quality villa, with a lovely pool. Location on the island is fine, but the approach to the villa is a bit scruffy. Inside the villa, but everything we needed was there.
Going in the first week of November (half term) means that the island is effectively packing up for the winter. But it's a great time to go -- quiet beaches, temperatures were in the mid twenties, plenty of sun, only getting cooler in the evenings.
Very friendly islanders and we had some fantastic seafood.
Sue the rep was very helpful and gave us some good tips for places to visit.
Would recommend using Villa Plus to anyone who is looking for a relaxing and hassle free holiday.
Very enjoyable villa. Spacious outside and pool table and table tennis add fun. Sadly a shadow cast over this holiday as villa was broken into on second last day and circa £1,000 of personal belongings taken even though doors were locked and alarm on.
Villa plus took all the pain out of finding flights to coincide with our holiday dates. They also arranged car hire all at reasonable rates. I was very impressed with the service I received both in the UK and also at our holiday Let. The Villa was exactly as it was described. We will certainly use VILLAPLUS again.
When I rang after booking online to arrange seats together I was told by Robert that "No - can't be done! We've booked you on a different airline for return and you're not allowed to book seats or extras." And that was that. I had to get in touch with the airlines myself and arrange our seat bookings - obviously it could be done. What he also failed to mention on booking was that the outward bound flight would make a stop at East Midlands to pick up more passengers obviously extending our journey time. Luckily the airline mentioned this to me prior to departure. I realise that our flights were at a time of year when the airline timetables were changing and had these facts been pointed out to me by the villaplus member of staff then I would have changed our dates to make it easier for ourselves or at least have been aware. Unfortunately they already had my deposit as I booked online. We have been to about 6 villas using villaplus and some have been better than others but the attitude of this person has put me off booking again. I would at least advise you book your own flights and the villa separately and maybe book by phone and check all facts before making a payment.
Everything you needed in a holiday Villa, Comfy beds, clean, excellent facilities, maid service mid week. Swimming Pool well maintained and good size. Easy walking distance to beach and entertainment facilities, lovely people. Tourist train available to hop on, alternatively an open top bus to hop on and off with audio guide. Sunshine, wondertful!!!! Ate out every night, good food and hospitality! Would recommend to everyone!!
The villa was very well equipped to cater for our group of 6 people. The bedrooms all had plenty of storage and all with en-suites. Pool was lovely and plenty of sunbeds, with a decent BBQ. Downstairs space was adequate for 6 people. Staff were very responsive and helpful.
Only drawback was the water pressure which meant showering took some time.
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