I was horrified when, last week during all the heavy snow, my Caninsulin order was delivered to my address by a member of the public. She'd found it on the road at the other end of town, with both vials inside smashed to pieces. The City Link driver must have dropped the package into the snow and not noticed it. It had subsequently been run over by a car. I phoned City Link and Viovet to let them know - both were extremely apologetic and promised to replace the goods immediately. I was surprised and delighted to receive the goods just 21 hours later! Now THAT'S service!!! Thankyou, Viovet!
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