The product range and prices are impressive, the company gets the orders out very efficiently but the problem lies with their choice of delivery service. According to the delivery firm, VioVet have instructed that the package must be signed for only by the addressee and cannot be left in a safe place. Furthermore, they cannot narrow down the delivery time on a particular day. This information was given to me by the delivery company who went on to say that if I could not comply then it would be necessary for me to collect the item from their depot - a round trip of approx seventy miles for me. I am hoping VioVet can find another way of getting orders to me as it is the sort of firm I like to buy from.
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As it happens we are trialing two other delivery companies this week. We are very hopeful to be able to offer a much better service very shortly. Even with the current company it is possible to provide "Leave safe" instructions for the courier, so that items do not need to be signed for, but these instructions must be given at the time the order is placed, or afterwards by phone to our staff, so that we can pass them to City Link. I would also say that the majority of customers receive their orders with no trouble at the moment, though we expect to do even better in future.