mein flug von GEO nach BGI war 1 Stunde verspätet, so daß zum Flugzeugwechsel auf Barbados/BGI, eher kleiner Flughafen, nur ca. 1,5 Stunden zur Verfügung standen. In der Zeit mußte das Gepäck vom Band und eine Bordkarte geholt werden (online check-in wurde zwar angeboten, funktionierte aber nicht; wegen airline-wechsel wurde das durchchecken des Gepäcks bis zum Zielort in Georgetown verweigert). Obwohl die freundliche Crew des verspäteten Fluges von unterwegs eine Assistentin zur privilegierten Eilabfertigung angefragt hatte, - es war die gloriose Anette Lorde, gepriesen sei sie! - waren deren bemühungen und die entscheidung aller weiteren Umsteigewilligen, nicht ewig auf ihr gepäck zu warten, sondern gleich zum check-in zu eilen, vergebens: Obwohl Virgin Airlines wußte, daß wir sozusagen im anflug waren, war der check-in mind. 45min vor Abflug geschlossen, zuvor waren unsere Plätze vergeben worden. Der unermüdlichen Anette Lorde vom Flughafen Barbados gelang es, nachdem wir bereits alle Hoffnung auf baldiges Abheben hatten fahren lassen, uns auf einen nur ca. 1 Stunde später BGI Richtung Gatwick verlassenden British Airways Flug umzubuchen. Wir konnten sogar noch unser Gepäck vom Band holen und erreichten das Gate mitten im Boarding-Prozeß. Klar erwarte ich kein verspätetes Abheben eines Fluges, das wäre aber dank unserer Beschleunigungs-Assistentin auch gar nicht nötig gewesen. Im Nachhinein verstehe ich jetzt auch, warum unser Gepäck nicht durchgecheckt wurde...
I have the fortune of using Virgin Atlantic Upper Class for flights to and from LA with work...and all I can say is "wow". From check-in to arrival nothing is too much. Whether it's the desk staff, the clubhouse staff, the in-flight staff....all of them treat you like royalty.
While I'm sure the 'Rock Stars' in Upper Class were having a great time, the plebs in steerage, who paid a months wages for the flights, were made to feel as if they were lucky to be on the plane at all.
The Cabin crew were terrifying, psychotic false smiles did nothing to hide their contemptuous rage. Twenty minutes after eating finishing my 'food', which balanced precariously on a broken tray, I was finally and reluctantly offered a drink. Two minutes after that I was being huffed at because I hadn't finished my drink. And then the cabin crew vanished. After eight hours in the air, dangerously dehydrated people left their seats and wandered the aisles in search of water. The oppressive atmosphere in such a confined space was overwhelming, desperate people counting down the seconds until they could leave.
All I wanted to do was get off that plane, however, disembarking within a reasonable amount of time appeared to be a additional perk which is not included in the price of a lowly economy ticket. 45 mins after landing, and 35 mins after our arrival time, I was finally able to leave my seat. With creaking knees I could at last experience the glorious feeling of leaving a Virgin Atlantic flight for the last time in my life.
I have returned from my trip to las vegas. the whole experience was just prefect. from the easy booking of the flight, the ability to book your seat, not happy about not able to use the v room ( only available if you book though virgin holidays) the fight ladies were all very attentive, the food was of good quality, the choice of films was good and reasonably up to date . So all very good, i would defintely recommend to others.
Having previously travelled in BA's World Traveller Plus, Virgin's Premium Economy wax a revelation of what this class can be. With Virgin Atlantic you get a separate cabin with much more comfortable and spacious seating, dedicated food and drink service, and priority boarding and disembarkation. This more a 'poor man's' business class than an upgraded economy class
Have used virgin Atlantic many times over the years to fly to America. Most recent being last month. Good service onboard. All that I would say is that the inflight entertainment needs to be brought up to date in line with other airlines.
Flew upper class to Dubai, excellent clubhouse pre flight and easy access via own taxi to terminal. Flight good, comfy bed and food fine, as was service, same on the way back. Interested to see what they do with the new dream suite that is being launched
I flew from Cape Town to London on 1st Feb, travelling Upper Class. I Had just had the holiday of a lifetime - travelling to Cape Town on Queen Mary 2 - been on a wonderful safari - had a great week in Cape Town and I thought we would end the holiday travelling Upper Class. What a disappointment. Dinner was disgusting - I wouldn't have served it to my dog.They were short of wine - no Shiraz or Chardonay - we had just left one of the biggest wine producing areas in Africa for goodness sake. The seats/beds were far too small for my husband (5ft 10" & 13 stone) - fine for me (5ft 222 & 9 stone). The Air Stewardesses had a "couldn't be bothered" attitude and were no where to be seen during the night. On the plus side breakfast was good and the landing excellent.We paid almost £4000 for 2 one way tickets which in the event was an outrageous sum for the very poor service.We have flown many times to Australia & NZ with Emirates and our flight with Virgin Atlantic no way compared with the service and comfort & food that Emirates provide/
May be beaten (just) at on-board service occasionally but they have the best pricing policy, great back-up teams and some of the nicest prople I deal with on a regular basis. I just wish they flew to more places, especially Canada - that's a hint by the way!