Virgin Atlantic reviews

Virgin Atlantic reviews

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Inflexible, uncompassionate and irationale

I will attach a copy of the letters/emails I have written to Virgin about our two pre-book premium economy tickets & how they want to sell on one of our reserved seats rather then changing the name on our ticket so I could fly with my partner.,
Virgin would not even allow us to purchase a new 3rd economy ticket at £630 to enable us to sit together in Premium economy in the seat that my partner has already paid for. This is customer exploitation.


FAO MR LIAM TUCKNOTT - MANAGER - URGENT PLEASE

RE TELECOM WITH LAUREN WILLIAMS

Dear Mr Tucknott,

I hope you are keeping well and that matters are going to plan.

Following my phone call to Lauren Williams earlier today. I urgently need your help on a matter which appears to be an absolute shambles and a very unreasonable policy.

My partner Mrs Karen Farquhar has booked 2 return airline tickets last September to fly to St Lucia with a friend. Unfortunately her friend can no longer take the time off due to unforeseen business matters, so she has asked for the ticket to be transferred into my name. Apparently Virgin say they are not allowed to do this due to some airline legislation ?, although I have looked into this matter and other airlines such as BA and formerly BMI, will make a name change for a fee and so will a Travel Agent if your flight was booked as part of a package holiday.

There does not appear to be any consistency with this policy. . We stand to loose £830 plus the cost of a replacement air line ticket, which will now be more expensive, to enable me to travel with my partner. Surely this cannot be right, Virgin are taking advantage of us as they will sell a new ticket to me and also sell the pre-paid ticket from last September to another customer thereby selling an additional fare that does not exist...?

You will see from your records that both I Mark Petersen & Karen Farquhar are frequent flyers to St Lucia where we have a holiday home. We have always flown with Virgin and wish to continue to do so.

We would like to change the ticket name of Clive Moore to My name Mark Petersen. My passport number is 540382099. I am also prepared to take my passport along with a letter from Clive Moore, if necessary, to a Virgin Office or Flight shop to confirm & validate this request.

Please would you be good enough to have someone look into this matter as we are due to fly on Tuesday 26th February 2013



Yours Sincerely



Mark Petersen


Tel 07801 236174

Regards

Mark Petersen

Tel 07801 236174
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sitzen gelassen

mein flug von GEO nach BGI war 1 Stunde verspätet, so daß zum Flugzeugwechsel auf Barbados/BGI, eher kleiner Flughafen, nur ca. 1,5 Stunden zur Verfügung standen. In der Zeit mußte das Gepäck vom Band und eine Bordkarte geholt werden (online check-in wurde zwar angeboten, funktionierte aber nicht; wegen airline-wechsel wurde das durchchecken des Gepäcks bis zum Zielort in Georgetown verweigert). Obwohl die freundliche Crew des verspäteten Fluges von unterwegs eine Assistentin zur privilegierten Eilabfertigung angefragt hatte, - es war die gloriose Anette Lorde, gepriesen sei sie! - waren deren bemühungen und die entscheidung aller weiteren Umsteigewilligen, nicht ewig auf ihr gepäck zu warten, sondern gleich zum check-in zu eilen, vergebens: Obwohl Virgin Airlines wußte, daß wir sozusagen im anflug waren, war der check-in mind. 45min vor Abflug geschlossen, zuvor waren unsere Plätze vergeben worden. Der unermüdlichen Anette Lorde vom Flughafen Barbados gelang es, nachdem wir bereits alle Hoffnung auf baldiges Abheben hatten fahren lassen, uns auf einen nur ca. 1 Stunde später BGI Richtung Gatwick verlassenden British Airways Flug umzubuchen. Wir konnten sogar noch unser Gepäck vom Band holen und erreichten das Gate mitten im Boarding-Prozeß.
Klar erwarte ich kein verspätetes Abheben eines Fluges, das wäre aber dank unserer Beschleunigungs-Assistentin auch gar nicht nötig gewesen. Im Nachhinein verstehe ich jetzt auch, warum unser Gepäck nicht durchgecheckt wurde...
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Exceptional customer service...

I have the fortune of using Virgin Atlantic Upper Class for flights to and from LA with work...and all I can say is "wow". From check-in to arrival nothing is too much. Whether it's the desk staff, the clubhouse staff, the in-flight staff....all of them treat you like royalty.

Quite simply top class customer service...
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Think Virgin Atlantic will be glamorous? Think again

While I'm sure the 'Rock Stars' in Upper Class were having a great time, the plebs in steerage, who paid a months wages for the flights, were made to feel as if they were lucky to be on the plane at all.

The Cabin crew were terrifying, psychotic false smiles did nothing to hide their contemptuous rage. Twenty minutes after eating finishing my 'food', which balanced precariously on a broken tray, I was finally and reluctantly offered a drink. Two minutes after that I was being huffed at because I hadn't finished my drink. And then the cabin crew vanished. After eight hours in the air, dangerously dehydrated people left their seats and wandered the aisles in search of water. The oppressive atmosphere in such a confined space was overwhelming, desperate people counting down the seconds until they could leave.

All I wanted to do was get off that plane, however, disembarking within a reasonable amount of time appeared to be a additional perk which is not included in the price of a lowly economy ticket. 45 mins after landing, and 35 mins after our arrival time, I was finally able to leave my seat. With creaking knees I could at last experience the glorious feeling of leaving a Virgin Atlantic flight for the last time in my life.
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Fantastic

Flew Upper Class to Chicago. Clubhouse was fantastic. Very good service, food all round. Flight very good, bed comfortable
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Best flight experience

I have returned from my trip to las vegas.
the whole experience was just prefect.
from the easy booking of the flight, the ability to book your seat, not happy about not able to use the v room ( only available if you book though virgin holidays)
the fight ladies were all very attentive, the food was of good quality, the choice of films was good and reasonably up to date .
So all very good, i would defintely recommend to others.
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Review

Flew VA to USA last year - 2011 and in 2007 - couldn't have asked for better. Food, drinks, entertainment, staff - brilliant. Well recommended.
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Great Airline with great service

Make you like a valued customer. They provide a good service and look after you requirements inflight. Crew members always courteous and always looking to provide you with an enjoyable experince
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Brilliant

Travelled from gatwick to Orlando with my wife and two children. My son suffers with food allergies. Virgin arranged a seperate meal for. Very very impressed with the crew.
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Premium economy to Miami

Having previously travelled in BA's World Traveller Plus, Virgin's Premium Economy wax a revelation of what this class can be. With Virgin Atlantic you get a separate cabin with much more comfortable and spacious seating, dedicated food and drink service, and priority boarding and disembarkation. This more a 'poor man's' business class than an upgraded economy class
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brilliant

always book long haul with them
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Flight

Have been travelling for over 40yrs worst flight, wrote to virgin about flight...no response!!
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Good airline, cheaper than BA..

Flew with VA from Heathrow to JFK last August and flight was around 10% cheaper than BA would have charged. Airline is so so, nothing great, nothing bad - but for an economy flight it is good value!
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Very good airline

Have flown with Virgin a few times and always been very happy with the flights
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Good Service, Regular Customer

virgin Atlantic have always been good to me. Premium Economy is best..
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Good long haul airline

Have used virgin Atlantic many times over the years to fly to America. Most recent being last month. Good service onboard. All that I would say is that the inflight entertainment needs to be brought up to date in line with other airlines.
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great service

would not fly with any other company, service with a smile and attention to detail counts for a very pleasant journey and makes my holidays so much nicer
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Recent Flight

Flew upper class to Dubai, excellent clubhouse pre flight and easy access via own taxi to terminal. Flight good, comfy bed and food fine, as was service, same on the way back. Interested to see what they do with the new dream suite that is being launched
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Virgin Atlantic Cape Town to London

I flew from Cape Town to London on 1st Feb, travelling Upper Class. I Had just had the holiday of a lifetime - travelling to Cape Town on Queen Mary 2 - been on a wonderful safari - had a great week in Cape Town and I thought we would end the holiday travelling Upper Class. What a disappointment. Dinner was disgusting - I wouldn't have served it to my dog.They were short of wine - no Shiraz or Chardonay - we had just left one of the biggest wine producing areas in Africa for goodness sake. The seats/beds were far too small for my husband (5ft 10" & 13 stone) - fine for me (5ft 222 & 9 stone). The Air Stewardesses had a "couldn't be bothered" attitude and were no where to be seen during the night. On the plus side breakfast was good and the landing excellent.We paid almost £4000 for 2 one way tickets which in the event was an outrageous sum for the very poor service.We have flown many times to Australia & NZ with Emirates and our flight with Virgin Atlantic no way compared with the service and comfort & food that Emirates provide/
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Good service, poor legroom

I've only flown with them twice and the service from all the Virgin staff was first class but the legroom in economy is distinctly lacking and I'm only 5'6" so I don't have the world's longest legs!

Oh, and having our seats changed on from those we'd selected (on both flights) was a less than welcome surprise.

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