Very average performance, day flight to Jamica was better but service from the more senior staff was terrible with lots of bad attitude. Night flight was dreadful with terrible customer service. It was like a long haul no frills cheap flight without being cheap. One senior staff member scolded me for having my leg sticking out into the aisle and told me I nearly kicked her despite the fact that I am disabled and she had seen me coming to the plane in a wheelchair. The younger staff appeared to be more interested in what they had to do.
Important to remember if you are paying a premium for a Virgin Holiday which I would not recommend you do. Deal direct with your resort! Much better value
The purchasing system is fine and polished - all went well. But then my dates had to shift forwards by a couple of weeks. I knew that was a big loss, because it says everywhere, and everyone knows, that advance tickets at cheap rates are not capable of being altered...
Call them. It seems that if they can help, they will. What a pleasant surprise, what nice people to do business with!
Just enjoyed the experience so much that I cant wait to repeat it with a close friend of mine. Just blew me away!
We went on Virgin with our little ones, was very scared as didnt want to be THAT mum with the screaming kids. Virgin were great, they have TVs and kids films and games. They also offered us some great kids snacks and food, the staff were realy friendly. Only bad thing was couldnt see the pilot but apparently thats a new thing :(
Flew from LHR to JFK, Ticket prices were good.
You are able to choose your seat after booking for no additional cost which was very useful if more than one of you is travelling together.
Online checking was easy, email reminders were a welcome touch, bag drop-off was quick.
Flight was good, more than enough food and drink and a very good choice of in-flight entertainment (Movies /TV programmes in multiple languages) .
I fly again tomorrow and are actually looking forward to it which is a good sign.
Flew from JFK to Heathrow, delayed massively as the air crew were late getting to the airport, we missed the delparture slot that meant we were over 90 minutes taking off, due to the late leaving we missed our landing slot and had a further delay landing.......
Flight was ok, staff were helpful when pushed, maybe due to a full flight, I wasnt overly impressed with either the staff (which usually make the difference between other carriers) or the ground crew.
When I have a choice, I'll probably try someone else just to see what there like in comparision, certainly wouldn't recommend Virgin as anything special
Last trip to South Africa, worst food I have ever experienced on a plane in over 20 years of flying, yes it was that bad. I have been flying with Virgin for many years now, but after this last trip, I really have to question my loyalty to them.
Everything else was up to the usual good standards, excepting for that.
A 7 hour flight can never really be comfortable but as a frequent traveler I can say that Virgin has been the best experience I have had.
from boarding to holidaying virgin did care and gave us a service prehaps better than their slogan Treated like a Rock Star, as we have used other airlines especially package ones who dont really care about their customers after they take your money and give you a service which is 3rd rate. So I will always use Virgin on long haul in future and hope they dont strike in the summer as this will damage their excellent reputation as another company has tried and failed..
We booked with Virgin to fly to Orlando. We were going on a transatlantic cruise with Disney tours for 14 days.
Anyway, we booked because we thought we would have more comfort &better service on the 8 odd hour flight.
What we got was mediocre service at best. They seemed to forget us when handing out the welcome packs, flight socks & in flight headphones, even though we paid for all this in the price.
Maybe it was just our bad luck, but I didn't like the service & they didn't seem overly freindly either.
The plane was also no more comfortable than any other plane.
Maybe I'm just being unfair, but at the end of the day, I don't feel it was worth the extra premium over the likes of Easyjet. Next time, I'll be saving my money & just booking with them.
Recommend without hesitation - good service, pleasant helpful staff, smooth booking and onto and off flight and to hotel and return flight. Shame the food on board is absolutely dreadful. Have flown to San Francisco and back, Barbados and back, and all the food has been terrible
We have used Virgin for our FLorida flights quite a few times - using air miles collected through Amex and then xferring them to Virgin.
Problem we've had this past 3 or 4 flights is the attitude of the Virgin crew on the plane has been really poor. Sure they smile when it suits them but there has been an air of everything is too much trouble recently - rolling eyes, sighs, just general body language that indicates they would just rather sit down and read their mags in between the times they throw meals at you.
We tend to travel with their Premium service (not Upper but better than Economy) and you tend to pay £500/£600 more per person per flight - so a family of 4 it racks up. For that money I expect a courteous service at all times.
We try and avoid them from now on. We have had better cabin crew service from BMI and even BA to be honest. Shame really, used to like Virgin at first.
Saying that - going to Dubai with them this year in Upper Class so we will see - again - not by choice - just the only ones that flew there on the dates we had where we could use our airmiles to reduce the cost.
I am sure no airline is perfect all the time, but Virgin did make my last trip at least the best I could expect. Pleasent, clean, good service and food more than acceptable.
Sadly they have now reduced their luggage quota which means my next trip (which is already booked) means I have to pay extra for my families luggage - which will not be cheap seeing we will have a 3 month old with us.
I have been flying an average of 80,000 miles for the last 55 years. OK I'm no spring chicken. When I started flying there were planes with spiral staircases leading down to a bar/lounge. That soon disappeared and then we started seeing airlines reduce everything from legroom, seat width all the way to a reduction of fresh AIR (to save on fuel costs). Travel became miserable until the arrival of Virgin Atlantic. They instituted practices and policies as well as new entertainment systems that make it a a pleasure to fly again. This airline is always way ahead of other airlines.
Oh yes some airlines offer power for a laptop but who apart from Virgin also offers Internet service.
It is off course hardly surprising as Virgin are constantly looking at how to improve the customer experience as opposed to how to save money.
To date I have enjoyed 100% of my Virgin Atlantic flights, a statistic only equalled by the now defunct BOAC.
I flew first class to Dubai with Virgin and was extremely disappointed with their service. Although the airport lounge was great they cram too many people onto the plane. We were on the plane for many hours and looked forward to being able to lie down and get some sleep but, the beds were so hard and uncomfortable and because people were walking up and down they kept bumping into our feet. The style of the seat is ridiculous as your feel are aimed at the walkways. The bar area was next to the seats and people standing drinking there made it impossible for anyone to rest. The meal, when it was served was late and very protracted.
How could Virgin get it so wrong? The whole placement and designs of seats are wrong they should check out BA who manage to give their customers both comfort and privacy.
I will never travel Virgin again, unless they have a radical rethink. It's very expensive to travel first class but, that doesn't worry me if they give me comfort and service.
May I also add that in their first class lounge there were many services on offer from manicure to hairdressing but unless you were warned to book these immediately the appointments were filled up. Nobody bothered to tell us this so we were extremely disappointed.
FLIGHT TO AMERICA ~ DIRTY PLANE NOT CLEAN, POCKETS FULL OF PREVIOUS FLIGHTS RUBBISH.
SCREEN DIDNT WORK "SORRY WE CANNOT DO ANYTHING" EVERY THING WAS A CHORE TO THE STEWARDESS. WILL NOT USE THIS AIRLINE AGAIN. I BOOKED AND PAID EXTRA FOR VIRGIN BASED ON A PREVIOUS EXPERIENCE SOME YEARS AGO. VERY DISSAPPOINTED.
I have to admit to a feeling of admiration for the things Mr. Branson has done and nothing showcases the Virgin brand more than Virgin Atlantic. To me it's the Orient Express of the air with caring, helpful staff and a flying experience that leaves you wanting more.
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