3rd time we have used Virgin and they carry on making it a very pleasant and relaxing time ,nothing is to much trouble the staff are always great ,will be booking again in a few days for next year ,and the new look Virgin looks even better ...Thank you Richard Branson
We flew to Florida in 2010. We checked in the luggage the night before we were flying there and were also able to check luggage in before flying back - this service was brilliant and saved us all carrying bags around the airport and queuing on the day of the flights.
I had special needs and the staff were approachable and helpful. I would definitely use them again.
i went to Las Vegas this year with Virgin (direct) and we all went economy class there and back but my brother went premium class on the way back only... i hate flying...very nervous flyer...so being stuck in a plane for 9-10 hrs in the most uncomfortable seats was not fun...i would recommend save the money and travel in premium class all the way... my brother felt the difference and even offered to let me sit in premium class for a bit to charm my nerves... the Virgin flight staff are lovely and helpful...but the space i found was not good enough for the price we paid for our flight...GO PREMIUM CLASS...well worth it...x
My first Virgin flight was to Florida from Glasgow in August. I can honestly say it was the best flight i've EVER been on. The touchscreen entertainment in the back of every headrest meant that the journey literally flew over (excuse the pun). The choice of games, movies, sit coms, cartoons...everything was great. And upon arriving at Orlando, as a Virgin passenger you feel really special, they really look after you, even the fly-drive arrangements were seamless.
I always used to fly Virgin. I even have a Virgin air miles card. But the last flight to Hong Kong was very ordinary. The stewardesses were hassled really and not as freindly as I remember, maybe there aren't enough of them for the workload, I don't know. But the worst thing was the food. The beef pie was rubbish and the breakfast was not nice. I miss the old cheese and biscuits. They used to be a breath of fresh air. Maybe it was just a bad flight.
Having been disappointed with the competitiors including American Airways and even BA these days we always fly Virgin Atlantic and to be honest we haven't been disappointed despite being stuck in one of their planes for a total of 17.5 hours on our last flight from Vegas because a dust storm trapped us on the runway for 7 hours. The prices are usually competitive, we get air miles and so far our seating has been comfortable and just about provides enough leg room for hubby who is 5.11 despite the fact that we travel cattle class. Like most airlines the food can leave something to be desired and they don't always remember special requirements you order in advance but I have always found the staff polite and relatively courteous and we enjoy the flights so will continue to use them.
Flight was very cramped with reduced leg room between rows of seats.
Car hire - through Alamo was traumatic. Virgin advised us we had all the necessary insurance in place; no more was required. When the car hire keys were misplaced (we later recovered them) Alamo informed us there was nothing they could do to help! their attitude at the time left us feeling extremely vulnerable.
A faulty table tray dumped a cup of scalding coffee into my wife's lap, leaving a scar that is still visible over a year later. Virgin offered a £100 voucher as compensation. Disappointing but not altogether unexpected. A shame as otherwise the holiday was excellent.
We had to change our travel plans because my Mother died. Whilst Virgin changed the flights at no cost to us they charged us an extra $Aus 1,800.00 above the flights (2 persons) we had originally booked. It was in the fine print but it doesn't stop them stinking.
Staff are brilliant but the reduction to one suitcase per passenger recently is poor as this was the reason we flew with them several times a year. Legroom in Economy is dreadful definitely cattle class. Food is poor quality and no many drinks during flights. They also move you on to another flight later flight without your permission, just send you an email saying they have cancelled a flight. Premium is better leg room but over priced as you get the same food as economy and if a passenger tilts their seat back you may as well be in economy. Stopped paying extra as service was not worth it.
I always fly virgin, that is unless they don't fly to where i am heading... they are an excellent air line. Always highly professional and just generally very good. Without doubt the top of the tree when it comes to main stream commercial air travel.
Myself and a friend flew with virgin for the first time on 03/09/11. The flight was to Las Vegas. I was extremely disappointed with the whole experience. The following are a list of reasons why:
1. When I purchased our flights online I was given the option of choosing our seats. I did this straight away so we could have the seats we wanted. When we went to check in at the desk at the airport we were told that there was no record of our seat selection on the computer. The girl at the desk said that we would not even be able to sit together on the flight. This was very upsetting seeing as myself and my friend purposely chose virgin atlantic over all other airlines because we believed we would be getting a great flying experience. I have a virgin mobile, broadband and tv and the quality of those services is excellent so I assumed that flying with virgin would be the same. I was wrong.
After about 15 minutes of begging and pleading with the girl at the desk she somehow 'found' us two seats together at the very back of the plane but the stress of that 15 minutes is not what anyone needs before embarking on a long haul flight.
2. Once on board the plane I found my in-flight entertainment screen wasn't working. After over 1 hour of fumbling around with it, the crew brought me a portable dvd player with a very poor selection of dvd's to choose from. I chose one and began to watch it. I had to put the dvd player on my pull down table and it was very sore on my neck due to the awkward angle I had to put my head at to watch the dvd player. After about 20 minutes the battery in the dvd player went dead. The crew brought me another one which also died after about 30 mins. My neck was so sore at that stage that I didn't bother asking for another one. Instead I looked forward to having something to eat, which was also very, very disappointing.
3. The food served on board was absolutely terrible. If I had known beforehand what it would be like I would have brought my own sandwiches.
4. I drink a lot of water on planes to stay hydrated but I only like sparkling water. When I requested some from the bar I was told that they had none. I find that quite unacceptable especially from Virgin and especially on a long haul flight.
5. About half way through the flight I decided to have drink. I asked if I could have a beer but I was told there was none left! I was told that the only alcohol left was vodka and wine. I also find that quite unacceptable. I don't drink either of those. So much for the virgin complimentary bar!
6. The seats were beyond uncomfortable. No leg room whatsoever. I spent at least half of the flight standing at different areas in the plane because it was just too uncomfortable to sit down for any long periods. I find that quite unacceptable that I had to do that. I am 5ft 8in tall and only weigh 12 stone so it's not as if I am too big for the seats.
7. The staff on broad simply didn't give a damn. The level of customer service from them was disgraceful. All in all this was a horrendous first experience flying with virgin atlantic.
8. Our flight back from the US was from San Francisco. Yet again the staff on board were very ignorant, almost tutting at people when they asked for an extra drink or a glass of water. I don't know where these people were trained, or if they were trained, but they had no idea how to deal with people.
9. On the flight back from San Francisco we were sitting behind the first class passengers in the upper deck. The flight attendant looking after the first class passengers were very over weight. She walked by us about 50 times throughout that flight to attend to the passengers in first class. I cannot describe how irritating this was. Myself and my friend just wanted to relax and get some rest but having that attendant bounding up and down and up and down constantly throughout the flight made this absolutely impossible. It was beyond a joke at that stage. Yet again, another horrendous, torturous and uncomfortable flight with virgin atlantic. I simply do not know how they score so highly in reviews.
The only positive comment I have about virgin atlantic is about their American staff. When we landed in Las Vegas my bag went missing and the staff were so unbelievably nice and helpful in retrieving it for me. The staff at the check in at San Francisco airport on our way home were also very polite and courteous. However, this ended as soon as we boarded the plane to deal with the ignorant staff virgin had on board.
I contacted virgin about this on two separate occasions and I have never received as much as an acknowledgement, let alone a reply.