Virgin Atlantic reviews

Virgin Atlantic reviews

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Broken seats and no entertainment system

Flew to Las Vegas earlier in December 2011 as a party of 4 in economy. We had one broken seat on both outward and inward flights. The return journey had no entertainment system working. this was bad enough but we were also told that the Manchester flight had taken our 'plane so that the defective one could get back to Gatwick for repairs. Probably better if we hadn't been told that. crew were good both flights. Shame on Mr. Branson for keeping these aircraft in a poor state of repair. Not good for passenger confidence in the rest of the mechanics and electrics.
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Just brilliant

My compliments to Virgin Atlantic who have managed to make long distance flying a pleasure again.
The service is excellent, you will find me and family in the cheap seats but worry not because the crew spoil you rotten and make you feel valued.
The entertainment was marvellous too, so much choice never got bored.
Very retro, takes me back to 1970 something when flying was a pleasure and not an ordeal.Don't use anybody else!
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Superb in an emergency

My wife and I flew with Virgin Atlantic on a long weekend to New York. Unfortunately my wife had a seizure during the return flight in the night which was very unexpected and frightening.

The on board crew were extremely helpful and extremely caring (so were the two paramedics who happened to be on the same flight). They not only took care of my wife but also they were considerate to me as I was quite shaken by the experience. They were in contact with their medical advisory service to determine if the flight should be diverted and did everything they could to aid my wifes recovery.

This is obviously a bit one-sided as we've not had a similar experience on any other airline and hope never to do so but we couldn't fault them for their efforts to ensure we were properly taken care of. Thanks Virgin Atlantic
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YET AGAIN A FLIGHT VERY WELL ENJOYED

3rd time we have used Virgin and they carry on making it a very pleasant and relaxing time ,nothing is to much trouble the staff are always great ,will be booking again in a few days for next year ,and the new look Virgin looks even better ...Thank you Richard Branson
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Brilliant pre and during flight sevice

We flew to Florida in 2010. We checked in the luggage the night before we were flying there and were also able to check luggage in before flying back - this service was brilliant and saved us all carrying bags around the airport and queuing on the day of the flights.

I had special needs and the staff were approachable and helpful. I would definitely use them again.
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Virgin Premuim...Well worth it...

i went to Las Vegas this year with Virgin (direct) and we all went economy class there and back but my brother went premium class on the way back only...
i hate flying...very nervous flyer...so being stuck in a plane for 9-10 hrs in the most uncomfortable seats was not fun...i would recommend save the money and travel in premium class all the way...
my brother felt the difference and even offered to let me sit in premium class for a bit to charm my nerves...
the Virgin flight staff are lovely and helpful...but the space i found was not good enough for the price we paid for our flight...GO PREMIUM CLASS...well worth it...x
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Absolutely Fabulous

My first Virgin flight was to Florida from Glasgow in August.
I can honestly say it was the best flight i've EVER been on. The touchscreen entertainment in the back of every headrest meant that the journey literally flew over (excuse the pun). The choice of games, movies, sit coms, cartoons...everything was great. And upon arriving at Orlando, as a Virgin passenger you feel really special, they really look after you, even the fly-drive arrangements were seamless.
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ON CLOUD 9

Flew to Boston and returned from San Francisco. Great airline, friendly crew, and left on time. Food choice is really good. Would recommend
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Very average

I always used to fly Virgin. I even have a Virgin air miles card. But the last flight to Hong Kong was very ordinary. The stewardesses were hassled really and not as freindly as I remember, maybe there aren't enough of them for the workload, I don't know. But the worst thing was the food. The beef pie was rubbish and the breakfast was not nice. I miss the old cheese and biscuits. They used to be a breath of fresh air. Maybe it was just a bad flight.
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Decent long haul flights at reasonable prices

Having been disappointed with the competitiors including American Airways and even BA these days we always fly Virgin Atlantic and to be honest we haven't been disappointed despite being stuck in one of their planes for a total of 17.5 hours on our last flight from Vegas because a dust storm trapped us on the runway for 7 hours.
The prices are usually competitive, we get air miles and so far our seating has been comfortable and just about provides enough leg room for hubby who is 5.11 despite the fact that we travel cattle class. Like most airlines the food can leave something to be desired and they don't always remember special requirements you order in advance but I have always found the staff polite and relatively courteous and we enjoy the flights so will continue to use them.
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Fair value

We fly premium economy and feel the level of service has deterioated over the last few years
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Virgin holiday in USA California

Flight was very cramped with reduced leg room between rows of seats.

Car hire - through Alamo was traumatic. Virgin advised us we had all the necessary insurance in place; no more was required. When the car hire keys were misplaced (we later recovered them) Alamo informed us there was nothing they could do to help! their attitude at the time left us feeling extremely vulnerable.
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Still scarred a year later

A faulty table tray dumped a cup of scalding coffee into my wife's lap, leaving a scar that is still visible over a year later. Virgin offered a £100 voucher as compensation. Disappointing but not altogether unexpected. A shame as otherwise the holiday was excellent.
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watch them.

We had to change our travel plans because my Mother died.
Whilst Virgin changed the flights at no cost to us they charged us an
extra $Aus 1,800.00 above the flights (2 persons) we had originally booked. It was in the fine print but it doesn't stop them stinking.
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Good Staff, Legroom Poor, Food Dreadful

Staff are brilliant but the reduction to one suitcase per passenger recently is poor as this was the reason we flew with them several times a year. Legroom in Economy is dreadful definitely cattle class. Food is poor quality and no many drinks during flights. They also move you on to another flight later flight without your permission, just send you an email saying they have cancelled a flight. Premium is better leg room but over priced as you get the same food as economy and if a passenger tilts their seat back you may as well be in economy. Stopped paying extra as service was not worth it.
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It starts with the journey

Had a great experience with Virgin whenever I use their services. Really feel looked afer.
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Great Flight

I traveled from London to Washington, amazing experience. Excellent Customer Service. Kudos!!!!
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excellent

best airline to the caribean good service and entertainment plenty of food i wont fly with another airline
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It'll do.

Cattle class (like me) are tolerated. Virgin will get you there on time and on budget, and sometimes you get service with a smile.

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