Reply from Virgin Atlantic
[REPLY]
- Reviews (152)
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- ascott
- oxford, GB
- 5 Reviews
Best airline by miles !
Great service and support ! I love flying with Virgin. Upper class is a real treat, well worth the money
- Customer
- 6 Reviews
Five STAR Service with 5 STAR Airline
Easy on-line booking, competitive rates > simple check-in > 1st class flight with Economy price tag > Memorable holiday
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- markyboy
- mandingo, GB
- 6 Reviews
tale of two flights
we had an amazing outward journey to Orlando last August, the return flight was poor, ran out of food and half of the tv's didn't work properly.
- Alan
- 3 Reviews
- j dobson
- rotherham, GB
- 5 Reviews
Choose a title that reflect 5 stars
Write why you found the experience excellent. For instance:
The item arrived the day after I ordered it! The customer service was very helpful and I got all the information that I needed. I can only recommend this company to others. Excellent service and fast delivery.
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- Mike Brown
- 11 Reviews
- Anne
- pontefract, GB
- 5 Reviews
Choose a title that reflect 5 stars
Write why you found the experience excellent. For instance:
The item arrived the day after I ordered it! The customer service was very helpful and I got all the information that I needed. I can only recommend this company to others. Excellent service and fast delivery.
- Clive B
- Cardiff, GB
- 5 Reviews
VFM
Nice comfy flight to Barbados, great staff but one complaint is after paying for extra leg room in economy my space was constantly invaded by people not so much queuing for the toilets more bunching. Not a prob on a short hall but when you are trying to sleep and you are being kicked and knocked constantly it gets a bit annoying.
- Mrs Simone Fields
- 5 Reviews
I saw the advert ( Relax don't do it! ) and I was sold completely.
The flight lived up to all my expections and made it the most relaxed flight I've ever taken and I have flown quite extensively but previously never with Virgin. I tell everyone how good it is now. Thanks to that amazing ad which I still watch on my hard drive on TV.
- Sharon Clipston
- Peterborough, GB
- 5 Reviews
Great flight and service
Have used Virgin twice (first time to get married in America) and couldn't fault them. They were superb and very helpful making the flight a much better experience.
- Darren Lambert
- 3 Reviews
Awesome Holiday to Barbados
Treated very well, great value for money with the all-inclusive. Holiday of a lifetime.
- Jessica
- 5 Reviews
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- ChopsMagee
- 4 Reviews
Love Virgin, Shame about the food
Love to fly Virgin. Love the brand. Love the recent ad campaign. Hate the food. Also, they could have better entertainment systems for some flights, like those going to Mumbai.
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- David
- North Lewisburg, US
- 5 Reviews
Flew these guys last year
Really cheap ticket, friendly employees, kid friendly, very patient. good free snacks
- Dave
- Oxford, GB
- 3 Reviews
Excellent in flight service
Check in was smooth and easy and then in flight it was the usual good standard that have grown to expect from Virgin Atlantic. Given a choice they are who choose over any other for TransAtlantic flights. perfect!
- Mr T R
- 4 Reviews
- Richie
- Northampton, GB
- 8 Reviews
Quality from Start To Finish
Okay they are not the cheapest airline but it is horses for courses. If you want to feel relaxed and ready for your holiday at the end of the flight fly Virgin. Their staff are also more friendly and not full of self importance compared to others like British Airways. If I had the money I would always fly Virgin.
- Customer
- 2 Reviews
Awesome
Virgin are an amazing company, although a little expensive they treat customers very well and make sure that everyone is happy. customer service is at the top of there priority, there planes are more spacious than many of the other companies and i would reccommend there service.
- Gerald - Odeston McManus
- 4 Reviews
1st class upper class
Excellent standard of comfort, service, food and drink - As good as Cathay Pacific !
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- Shaun
- London, GB
- 3 Reviews
Premium?
we flew back from Orlando in premium economy, the plane was a Jumbo, we were on the upper deck, it definately didn't look like all the adverts showing purple leather trim and upgraded cabin. The trim around the lcd screen was missing, the material all frayed, the seat reclined on take off, the crew couldn't be bothered, one of the main course items ran out before they got to us, again the crew we not fased, all in all a bad experience. Not worth the extra money to upgrade. Back to BA it is.
- JE
- 5 Reviews
My favourite airline
Favourite all-time airline! Service though has definitely decreased since the economic down-turn. Still the best flat beds in Business though! Currently price comparison with BA is not good though so I've been forced to change my allegiance for Far Eastern trips. Here's hoping the fares will come back into line.
- suso
- 7 Reviews
friendly air stewards, so so check in
the air stewards went out of their way to make this a pleasant trip
- Loopylou
- Havant, GB
- 4 Reviews
Fab service
We were treated the same as the rest of customers, very good service would defo recommend !!!
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- Leginia
- 28 Reviews
Good Overall Airline
Fly with Virgin-Atlantic at least once a year and on the whole very pleased with the service they provide. Reason why its a 4 star and not 5 star rating is due to their online check-in for my family. Everytime I try to use this service, I get a error messsage. When I phone customer services they keep telling me that they will sort it out.......4 years on and I still get the same problem.
Online check in when travelling from Orlando will save you a fair few hrs in MCO - so fingers crossed they will sort it out one day.
- MW
- 4 Reviews
Virgin are the best
Friendly staff, swift chech in, good in-flight entertainment and the food wasn't too bad too! Excellent service for a standard ticket
- CLM
- 4 Reviews
Upper Class is fab
During Virgin's 25 year anniversary offers we got bargain fares to go to Australia upper class (£2k each return, stopover in HK). The whole experience was just wonderful, especially at Heathrow. They allowed us to use our own car to drop us off at the limo entrance, and the lounge is fab - delicious food, great wine, free beauty treatments and celeb spotting. The experience on the plane was great too - plenty of room, cabin crew perfect, food delicious, cosmetic treats lovely, entertainment top notch. The only small complaint was that the sink in one of the loos was out of order for part of the flight. We arrived fresh both outbound and on return. We loved it so much that we have treated ourselves to an Upper Class trip to Delhi. Airniles are good too.
- Paul Rudling
- 2 Reviews
Totally customer focused
I have only flown once with Virgin Atlantic when we went to Orlando, we flew out seated in economy and flew back seated in premium. The service was excellent, so much better then all the other airlines, they just seem to know how to treat customers. Everything about the flight was good and I will definitely be flying with them again.
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- MARTIN HOGG
- 2 Reviews
Great expereience Washington to London
Excellent flight with friendly cabin crew and a fantastic choice of movies, and other entertainment. Leaves their rivals standing!
- Elaine Macintyre
- 2 Reviews
I Love Premium Economy
Luxury!!! Champagne on arrival, no waiting on anything required and ice cream with the movie lol!!
Nice to be one of the first off the plane too. Even better on return flight as I had a trip to emergency room on holiday and really appreciated the extra room.
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- john robinson
- walsall, GB
- 7 Reviews
the best
good prices, great service, easy to book website.
used virgin airlines 5 times now to the usa and back, and loved every minute.
- RamsayG
- London, GB
- 25 Reviews
Always a pleasure
this and BA are tops, All Americnan Airlines could do a lot to learn how an airline should be run love the Virgin Clubhouse better then BA
- Boris
- 1 Review
airmiles - deal or NO DEAL!
I have been a loyal customer of Virgin Atlantic for over 15 years - I have literally traveled the world on their long-haul flights and have earned many thousands of air miles... but when it comes to actually using them to get a free flight they seem to put up as many barriers as possible so you get a very poor choice in terms of using your miles. Come on Virgin, you USED TO BE an innovative, customer-centric airline - what's happened? You will lose a lot of customers if you carry on like this....especially once the blogs start
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