Des voleurs!

Je résilie mon abonnement qui est soit disant sans engagement.
Je reçois un mail me confirmant que ma ligne est bien résilié, jusqu'ici tout va bien. Un mois plus tard on m'envoie une facture de 4e, j'envoie un mail on me répond en essaynt de justifier cela je ferme les yeux.
Un mois plus tard on me prélève 44EUROS comme ça sans raison.
SCANDALEUX!!

Most aweful customer service!

Bought a prepaid phone from Virgin Mobile for temporary use and regretted it almost from the get-go. They said I could change plans from my phone, which I did when I found I needed a different plan. Went online, saw the old plan and changed it there to the new one I wanted as well. Several days later I'm out of money, call customer service and find that I still have my old plan. The agent argued with me and said that if I needed to get my plan changed, I had to call them. No explanation why the change was confirmed via a message to my phone and online, but never really occurred and no message anywhere about having to call. Spoke to another agent at a later date about changing my plan again and in the end he tells me that I should have just changed the plan from my phone! Apparently he wasn't aware that doesn't work. This is just one of a handful of issues I had with the company and their service in the 2 months I used the phone. Glad the phone was so cheap, was happy to get rid of it! Wouldn't recommend to anyone!

Fuyez tant que vous le pouvez !

Prix et offres super attractifs ! Mais après ça c'est le néant !!!
Iphone commandé et réglé le jour même reçu 2 moins après !!!
Quand on appelle on est baladé de service en service ou les personnes sont plus incompétentes les unes que les autres !!!
Quand on envoie un mail c'est une réponse type qu'on reçoit qui n'a ni queue ni tête et qui n'avance à rien !!!
Bref si c'était à refaire je réfléchirais à 2 fois !!! Encore 10 mois d'engagement ...

DONT DO IT

nice prices on flights to usa, but dont do it.

We payed for extra leg-space, didnt get and and thay wouldnt return out money

food was included on the fligth but we has to eat it with our fingers (no knife and fork - how do you eat rice and so on ???)

they lost our luggage, took them 28 days to find it, and during that time we called and called but nobody would help us with anything.
When we got the luggage back items were missing, so we send a complain form. It has now been 2 months and I have called them every week since the form was submitted, every ime they say somebody will call - I have now heard than sentence more then 150 times since i lost the luggage - only once they actually called me back !

Dont do it !

On pourrait appeler ça de l'escroquerie

Avec un forfait illimité Virgin facture les MMS (non compris dans l'illimité) à des tarifs prohibitifs ce qui fait exploser la facture, multipliée par 2,5 puis 3... parce qu'avant de comprendre les raisons du dépassement du forfait, il faut plusieurs mois et plusieurs courriers tellement les explications de Virgin sont peu claires. A éviter aussi le règlement par carte bancaire, impossible à arrêter ; préférer le prélèvement automatique qui peut être stoppé à tout moment et donne des arguments dans la négociation. Inutile de préciser que j'ai quitté Virgin pour B&YOU avec un vrai forfait illimité MMS compris.

GOOD SERVICES, GOOD PLANS

I have changed many wireless companies before choosing to be a long-term client at Virgin. I really like the variety of plans and the quality of customer service (starting from how they treat you in store to how they talk to you and solve your problems on the phone). Also, I got a the best rate for iPhone 4S when I decided to join this network and that was a big +

AWFUL mobile service

Lost my phone and reported it straight away, was told my simcard and phone would be locked, 2 days later I checked account online and noticed calls were still been made. Phoned back to report this and was re-assured that it had now been locked etc, 3 days later calls STILL been made. Phoned back again and was told the reason not actually locked is because I had not paid for a new sim card!?!?..The first person I spoke to did not mention this..terrible.....also got no reply to my many emails to them...now left them after 10 years...good riddance!!!

Much better than Sky

Great tv packages with a service not affected by atmospherics like a sat system is and the fibreoptic broadband always runs at max speed.

Mostly OK, until things go wrong.

I use Virgin Trains, mainly. OK until there is a problem, then the whole organisation seems to go into headless chicken mode. One particular cancellation left me hopping all sorts of random trains, and it took me 4.5 hours to get to London (normally 90-odd minutes). But the worst part was the lack of information- no-one seemed to know what was happening.

The First Class lounge is nice.

Great flight.. Shame about some cabin crew

I can't knock the flight, but I think that some of the cabin crew should be more aware of what they talk about while disembarking. While disembarking from my flight from the uk to America there were2 cabin Crewe 1x male & 1 x female talking about people walking by. As we walked by we heard what they said about us, so confronted and he just replied, sorry did I as it out loud.
I think this isso disrespectful.
I love Richard Branson and all he does but this sort of behaviour is unacceptable. I will have to consider other airlines now I'm afraid.

Best airline

I fly to USA and I have tried most airlines, Virgin are the best then B.A

Slow broadband

I purchased their XL broadband package wanting reliable and fast internet access. When watching programs on the BBC iplayer I sometimes get a message stating 'insufficient bandwidth' which I was assured would not be the case. Very frustrating.

flights out of london , + flights out of san fran -

great experience out of london with a great crew
return flight the experience was soured with a lack luster set of flight attendants that were more interested in their magazines than any passenger whether they were first class or steerage .

Awful customer service

Call centres have moved abroad. Customer service goes down the toilet. Have been with Virgin for over 10 years now moved to O2. They are rude and they would not even send me a letter or email to confirm that I had paid off my contract. Said they could only send text - and that never arrived.
Coverage is adequate. But International calls very expensive. £1.25 to call from the USA compared to 97p with O2.

They have very few shops where you can go in and complain and even then they have to ring somebody up.

Do not go near them for mobile contract. Enough said

Robert Richardson found this review useful

TIVO!

Tivo is great, Virgin are slowly taking over the world, look out!

Virgin

I love Richard Branson, he's done a fantastic job with his brand over the years, and he’s always known the best route to take his company forward, when many other companies would have failed at the first hurdle.
I've just switched TV providers from sky and have found that Virgin gives a much better service compared to Sky. Sky really needs to sharpen their pencil if they are going to compete with Virgin as they are on another level.
Well done Virgin four stars.

mostly a good company

i am fed up with sales calls about as i have the rest i should now have a contract phone, i say no i got a call the next night and then again 2 days later, this should be reviewed it is high powered pressure. i have had a few problems with my internet but on the whole i think this is the best company around the staff have sorted my problems out as quickly, efficiently as they can. i have been reimbursed if it has taken too long, The staff are patient, helpful and very polite

They are a good company, but certain dept.s are awful.

Generally I love Virgin but their baloon flights dept is absolutely awful. The staff are unhelpful and they essentially take your money and once they have it are not interested in helping. I am still leaving 4 stars though as there are other parts of Virgin that are great.

Best airline out there

I hate flying, but flying with Virgin isn't your typical airline experience. Not only do you get your own little tv screen with a ton of movies and tv shows to watch, but now they let you check out a google laptop for your flight so you can surf the internet - and chat with other passengers if you want. Hopefully they'll add more cities to their destinations soon.

Fast, effective, painless, reliable, and always worthwhile

Fast, effective, painless, reliable, and always worthwhile

Great company to fly with

Trip to Barbados

All run like clock work - and a fair price!

Always 5 stars

Avid Virgin fan, their service is outstanding. Always a pleasure.

Just brilliant

Just brilliant, highly recommend

No down time, promised speeds + more!!!!

Have had virgin now for 2 month, recieving promised internet speeds + more at all times (alough they do limit torrent ports through peek times). Phone is spot on and so is tivo box.

No stars for Virgin Media - I had to choose at least one to post!

Their Customer Service staff actually tell lies! They promised to connect me as a new customer on a specific date a month in the future. 3 days prior to the date they informed me that it would now take 3 - 4 weeks! This despite my checking two weeks before that they had done the preliminary checks about availability. They assured me they had done the checks and that all was fine. In the end they said they wouldn't even do the work as it would be too costly!!

Lovely

Lovely company highly recommend

Very poor customer service

The Virgin Media product has been poor. The customer service has been poor. The only time I have had them seem eager to communicate is whrn they want to sell more product at which point they are very persistent.

Expected me to chase them!

I wanted to take out a contract with them. The credit check they did on me failed. They didn't explain why. I sent an email back asking, why. They called me back and said they're not sure, but it might have had something to do with the fact that I'd just moved, and changes in my bank account and debit card details were in progress. They told me that to resolve that I needed to write a letter to some address that had about 8 lines, and explain my situation to them. I REALLY couldn't be bothered chasing them. I was a potential customer, they should have chased me, instead they just put me off! Never again!

Everything they do is good - cc - trains. flights

I used Virgin Trains when I travelled from Manchester to London for a meeting last week and I am very impressed! In the past I have always driven there but decided to go by train to avoid the parking issues in Central London.

With most things, its best to book in advance to get the best ticket prices as they do spike up if you book at short notice. Booking online through the Virgin website is very straightforward – just input the days you plan to go and it even lets you choose where you want to sit etc. You can also buy your Tube tickets at the same time which is fantastic as buying them from when you get to London can be a nightmare! You do need to sign up for an account but its pretty straightforward and you use the details to book tickets in the future. Once booked, my tickets were emailed to me and I just printed them out and took them with me/

PLUS POINTS – No booking fees or Card charges! This is definitely a plus point for me as I don’t understand how companies get away with charging for booking fees or by paying with a particular card!

The journey itself was pleasant enough, no delays or cancellations (thanksfully1) and I would definitely travel with Virgin again!

Easy

One phone call and I got brilliant wifi internet at home! Took only 2 days to get it! Also got the best suiting me deal and contract! Very pleased as struggled with other companies before a lot!

Virgin Mobile

Good reception in most areas and reasonable tariff prices.

Virgin Money - Excellent - Existing customers looked after

Credit card service is excellent.

Website is easy to use and understand, which means I can view my account & be confident that I am up-to-date with payments etc.

What's even better is that I get a letter every so often to inform me that I have an interest free option for 12months or so, sometimes on balance transfers, sometimes on purchases etc, so they continually offer great discounts to their current customers, looking after them, rather than just offering the best deals to new customers.

Thank you virgin money

Expensive!!!

I went over my minutes allowance and they charged a huge charge per minute!!!! When I called to speak to a manager, she wouldn't come to the phone and promised to ring me back, I'm still waiting 3 weeks later. Most helpful (if a little pushy) was the person I spoke to to cancel my contract. I have been a customer for 3 years, virgin media is also a rip off, paying £50 a month for little more than a free view box!!!!

Better than my previous mobile phone provider

When I have called customer service they are always courteous, waiting time is not too long.
Have 3 accounts with them, myself and two daughters mobile phones and have had no problems at all. The first of my three contracts will be coming to an end in 3 months so will be interesting to see if they offer anything to keep my custom.

the big five

ive tried most mobiles. and virgin comes out well on top .easy to use great reception.give me virgin any time. phil.

Been good to me

non british call centres. But I like Virgin. They seem easy to deal with. I would recommend them for mobile and broadband, but research your requirements first, and compare with other companies.

Very good

I purchased a handset on Virgin Mobile for my son 3 years ago and am very pleased with the reliable service and reasonable call charges.

Excellent Customer Service

Everything went well this company really knows how to provide customer service.

Appalling Customer Service

Have just come off the 'phone with the rudest person I have ever had the misfortuine to deal with.
On 13th July I e-mailed a complaint about unsolicited texts and recorded messages on my mobile. The number is known only to my family an never filled in on any forms. I asked them to confirm that my info had not been passed to other companies as they had not got my permission to do so.
There auto response said it coul be 5 days befor I got a response.

After 6 days I e-mailed them again. They did not even respond to the second e-mail.

Yesterday I 'phoned them and was told I would get a response "shortly" as they had been busy!

Tonight I got a call from a young man whose manner and tone were quite objectionable. Firstly he asked for my husband as he said the complaint had been from him. Their automated response quite clearly showed it was from me. He told me Virgin do not pass on information, but I explained that two other Virgin employees had confirmed they did. I told him I did not believe him. He then became really rude and I hung up on him. He then had the cheek to ring me back and say "we were cut off" I told him I had put the 'phone down and would do so again if he continued to be rude. His response was that if I did not believe him I should cancel my Virgin services! Neeless to say I will be changing my 'phone, broadband and mobile supplier.

Appalling customer service.

Phones as goos as anywhere else though do seem to charge more up front for the actual handset. Reception is very good. However, there customer service is an absolute disgrace - even at quiet times you will usually take at least 15 - 30 minutes just to get through and you will then probably end up speaking to someone who has not got a clue. Even though I get a 25% discount with Virgin I am actually moving to O2.

Virgin - sort out your customer service and the cost of your handsets. 2 stars only awarded for the good network coverage I found.