I just signed up to Virgin Mobile, pay as you monthly SIM = £15 VIP SIM .. UNLIMITED EVERYTHING.
I got my SIM in the mail, installed it, text work, internet works... BUT SLOW!!!
Calls ? My signal coverage was ZERO.. it had a big red X.. then after 5 minutes, half a bar appeared. I tried to make a call, it was choppy, kept cutting out.. then after that I cutting even get a tone when trying to call. I tried and tried all evening, nothing.
AND YES, I am technical, so I know what I'm doing, i restarted my phone, tried the SIM in another phone. Luckily I still had my GIFF GAFF SIM.. i popped it in and right away I have full bars for calls - now i pop back in the VIRGIN SIM.. ZERO! ... I should note here that I am in Edinburgh City Center.
Virgin has an inferior service, they may spend millions on advertising " how cool they are " , but take it from me.. they don't deliver the goods.. POOR SHOW VIRGIN.
Before my contract has even started with VIRGIN I'm cancelling it, what a WASTE OF TIME.. save yourself some hassle don't choose Virgin, LOOK AT ALL THESE NEGATIVE REVIEWS and 1 STARS ON TRUST PILOT..it says it all.
I'm confused at why a company like Virgin Mobile even exists at all.
One week ago I notified Virgin Mobile that my mobile phone did not receive any signal in my local area.
One week on, the problem has not been solved.
However, I have discovered that 2G network is working fine.
Cheeky Virgin Mobile has quietly reduced my mobile signal in my local area to 2G, while many of their competitors have upgraded to 4G for their networks.
I ordered a new phone by phone with the promise of next day delivery using £40 crave vouchers and my own money to purchase phone.Saturday came and went and no phone delivered. Rang virgin on the Monday for further updates.....still no phone by midday so after further phone call was told it had been lost in transit. Was told to wait for another 24hrs....which I did. Tuesday still no updates so rang to find that phone was still lost.....so asked for refund....however cos it was in yodels hands couldn't give a refund. Was advised to wait another 24 hrs. Wednesday still no phone, still no update so had to chase them up again. Asked for refund but was told I would loose my £40 crave vouchers so have to wait another 5 days for a phone. I was told to go out and buy a temporary phone and they would reimburse me with this purchase.....however when I rang back to say I had bought a phone and requested the money they had no idea what I was talking about and refuse to help me. will never purchase a phone from virgin mobile again.
I had the unfortunate experience of having my towel taken by someone from the shower room while having a sauna. I spoke with a member of staff about this and she looked in the lost property room and then took my details and said she would call me about this later and hopefully my towel would be found. I was surprised that someone could actually take another woman's towel and the staff member was sympathetic & understanding of this occurrence. She told me that previously there have been other incidents of 'taken towels' but that before it was reported as happening in the pool area and this was the first time it had happened in the shower area. I heard nothing further back from the gym about my towel.
I sent an email to Virgin Customer Services Team about what had happened and about a week later I received a long email, sent by the gym manager, which dismissed my complaint in a patronising way that shocked me as it was an insult to anyone's intelligence and dismissed any kind of responsibility or customer care in every aspect.
Here is a sample of the email which I will later publish:
"I appreciate this was not convenient for you on the day this incident happened and that drying yourself with a hairdryer is not ideal, unfortunately at Hemel Hempstead club we do not supply towels for members to have lent you one.
We do advise members through posters around the club to use the lockers and due to this incident happening we will look into having a couple of spare towels available purely if this type of incident happens again." The Manager.
- Great ... that addresses my embarrassing admission that I had to dry myself with a hairdryer. I did not even ask for a spare towel as obviously I couldn't exactly go out to the main reception area to request one! In my initial complaint email I said that because of what happened I would actually keep my towel in a locker cupboard while I visit the pool area or shower.
I thought Virgin Active was a reputable gym with exemplary standards, now I am not so sure. "Live Happily Ever Active" is their promotional signature. Even that is a bad pun.
TV - Great TiVo Service
Mobile - Bad bad bad bad
Phone - Its a great phoneline
Internet - We are asking trading standers now to see if we can take them to court. There not listing, there hanging up the phone on us, etc. all because they mis sold something to us. What they admitted but wont do nothing about it.
Prix et offres super attractifs ! Mais après ça c'est le néant !!!
Iphone commandé et réglé le jour même reçu 2 moins après !!!
Quand on appelle on est baladé de service en service ou les personnes sont plus incompétentes les unes que les autres !!!
Quand on envoie un mail c'est une réponse type qu'on reçoit qui n'a ni queue ni tête et qui n'avance à rien !!!
Bref si c'était à refaire je réfléchirais à 2 fois !!! Encore 10 mois d'engagement ...
nice prices on flights to usa, but dont do it.
We payed for extra leg-space, didnt get and and thay wouldnt return out money
food was included on the fligth but we has to eat it with our fingers (no knife and fork - how do you eat rice and so on ???)
they lost our luggage, took them 28 days to find it, and during that time we called and called but nobody would help us with anything.
When we got the luggage back items were missing, so we send a complain form. It has now been 2 months and I have called them every week since the form was submitted, every ime they say somebody will call - I have now heard than sentence more then 150 times since i lost the luggage - only once they actually called me back !
Dont do it !
Avec un forfait illimité Virgin facture les MMS (non compris dans l'illimité) à des tarifs prohibitifs ce qui fait exploser la facture, multipliée par 2,5 puis 3... parce qu'avant de comprendre les raisons du dépassement du forfait, il faut plusieurs mois et plusieurs courriers tellement les explications de Virgin sont peu claires. A éviter aussi le règlement par carte bancaire, impossible à arrêter ; préférer le prélèvement automatique qui peut être stoppé à tout moment et donne des arguments dans la négociation. Inutile de préciser que j'ai quitté Virgin pour B&YOU avec un vrai forfait illimité MMS compris.
I have changed many wireless companies before choosing to be a long-term client at Virgin. I really like the variety of plans and the quality of customer service (starting from how they treat you in store to how they talk to you and solve your problems on the phone). Also, I got a the best rate for iPhone 4S when I decided to join this network and that was a big +
Lost my phone and reported it straight away, was told my simcard and phone would be locked, 2 days later I checked account online and noticed calls were still been made. Phoned back to report this and was re-assured that it had now been locked etc, 3 days later calls STILL been made. Phoned back again and was told the reason not actually locked is because I had not paid for a new sim card!?!?..The first person I spoke to did not mention this..terrible.....also got no reply to my many emails to them...now left them after 10 years...good riddance!!!
I use Virgin Trains, mainly. OK until there is a problem, then the whole organisation seems to go into headless chicken mode. One particular cancellation left me hopping all sorts of random trains, and it took me 4.5 hours to get to London (normally 90-odd minutes). But the worst part was the lack of information- no-one seemed to know what was happening.
The First Class lounge is nice.
I can't knock the flight, but I think that some of the cabin crew should be more aware of what they talk about while disembarking. While disembarking from my flight from the uk to America there were2 cabin Crewe 1x male & 1 x female talking about people walking by. As we walked by we heard what they said about us, so confronted and he just replied, sorry did I as it out loud.
I think this isso disrespectful.
I love Richard Branson and all he does but this sort of behaviour is unacceptable. I will have to consider other airlines now I'm afraid.
I purchased their XL broadband package wanting reliable and fast internet access. When watching programs on the BBC iplayer I sometimes get a message stating 'insufficient bandwidth' which I was assured would not be the case. Very frustrating.
great experience out of london with a great crew
return flight the experience was soured with a lack luster set of flight attendants that were more interested in their magazines than any passenger whether they were first class or steerage .
Call centres have moved abroad. Customer service goes down the toilet. Have been with Virgin for over 10 years now moved to O2. They are rude and they would not even send me a letter or email to confirm that I had paid off my contract. Said they could only send text - and that never arrived.
Coverage is adequate. But International calls very expensive. £1.25 to call from the USA compared to 97p with O2.
They have very few shops where you can go in and complain and even then they have to ring somebody up.
Do not go near them for mobile contract. Enough said
Robert Richardson found this review useful
I love Richard Branson, he's done a fantastic job with his brand over the years, and he’s always known the best route to take his company forward, when many other companies would have failed at the first hurdle.
I've just switched TV providers from sky and have found that Virgin gives a much better service compared to Sky. Sky really needs to sharpen their pencil if they are going to compete with Virgin as they are on another level.
Well done Virgin four stars.
i am fed up with sales calls about as i have the rest i should now have a contract phone, i say no i got a call the next night and then again 2 days later, this should be reviewed it is high powered pressure. i have had a few problems with my internet but on the whole i think this is the best company around the staff have sorted my problems out as quickly, efficiently as they can. i have been reimbursed if it has taken too long, The staff are patient, helpful and very polite
Generally I love Virgin but their baloon flights dept is absolutely awful. The staff are unhelpful and they essentially take your money and once they have it are not interested in helping. I am still leaving 4 stars though as there are other parts of Virgin that are great.
I hate flying, but flying with Virgin isn't your typical airline experience. Not only do you get your own little tv screen with a ton of movies and tv shows to watch, but now they let you check out a google laptop for your flight so you can surf the internet - and chat with other passengers if you want. Hopefully they'll add more cities to their destinations soon.
Fast, effective, painless, reliable, and always worthwhile
Their Customer Service staff actually tell lies! They promised to connect me as a new customer on a specific date a month in the future. 3 days prior to the date they informed me that it would now take 3 - 4 weeks! This despite my checking two weeks before that they had done the preliminary checks about availability. They assured me they had done the checks and that all was fine. In the end they said they wouldn't even do the work as it would be too costly!!
I wanted to take out a contract with them. The credit check they did on me failed. They didn't explain why. I sent an email back asking, why. They called me back and said they're not sure, but it might have had something to do with the fact that I'd just moved, and changes in my bank account and debit card details were in progress. They told me that to resolve that I needed to write a letter to some address that had about 8 lines, and explain my situation to them. I REALLY couldn't be bothered chasing them. I was a potential customer, they should have chased me, instead they just put me off! Never again!
I used Virgin Trains when I travelled from Manchester to London for a meeting last week and I am very impressed! In the past I have always driven there but decided to go by train to avoid the parking issues in Central London.
With most things, its best to book in advance to get the best ticket prices as they do spike up if you book at short notice. Booking online through the Virgin website is very straightforward – just input the days you plan to go and it even lets you choose where you want to sit etc. You can also buy your Tube tickets at the same time which is fantastic as buying them from when you get to London can be a nightmare! You do need to sign up for an account but its pretty straightforward and you use the details to book tickets in the future. Once booked, my tickets were emailed to me and I just printed them out and took them with me/
PLUS POINTS – No booking fees or Card charges! This is definitely a plus point for me as I don’t understand how companies get away with charging for booking fees or by paying with a particular card!
The journey itself was pleasant enough, no delays or cancellations (thanksfully1) and I would definitely travel with Virgin again!
Credit card service is excellent.
Website is easy to use and understand, which means I can view my account & be confident that I am up-to-date with payments etc.
What's even better is that I get a letter every so often to inform me that I have an interest free option for 12months or so, sometimes on balance transfers, sometimes on purchases etc, so they continually offer great discounts to their current customers, looking after them, rather than just offering the best deals to new customers.
Thank you virgin money
I went over my minutes allowance and they charged a huge charge per minute!!!! When I called to speak to a manager, she wouldn't come to the phone and promised to ring me back, I'm still waiting 3 weeks later. Most helpful (if a little pushy) was the person I spoke to to cancel my contract. I have been a customer for 3 years, virgin media is also a rip off, paying £50 a month for little more than a free view box!!!!
When I have called customer service they are always courteous, waiting time is not too long.
Have 3 accounts with them, myself and two daughters mobile phones and have had no problems at all. The first of my three contracts will be coming to an end in 3 months so will be interesting to see if they offer anything to keep my custom.
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