Virgin reviewed by

Tarporley, GB

16 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Mostly OK, until things go wrong.

I use Virgin Trains, mainly. OK until there is a problem, then the whole organisation seems to go into headless chicken mode. One particular cancellation left me hopping all sorts of random trains, and it took me 4.5 hours to get to London (normally 90-odd minutes). But the worst part was the lack of information- no-one seemed to know what was happening.

The First Class lounge is nice.
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