I love Richard Branson, he's done a fantastic job with his brand over the years, and he’s always known the best route to take his company forward, when many other companies would have failed at the first hurdle. I've just switched TV providers from sky and have found that Virgin gives a much better service compared to Sky. Sky really needs to sharpen their pencil if they are going to compete with Virgin as they are on another level. Well done Virgin four stars.
i am fed up with sales calls about as i have the rest i should now have a contract phone, i say no i got a call the next night and then again 2 days later, this should be reviewed it is high powered pressure. i have had a few problems with my internet but on the whole i think this is the best company around the staff have sorted my problems out as quickly, efficiently as they can. i have been reimbursed if it has taken too long, The staff are patient, helpful and very polite
Generally I love Virgin but their baloon flights dept is absolutely awful. The staff are unhelpful and they essentially take your money and once they have it are not interested in helping. I am still leaving 4 stars though as there are other parts of Virgin that are great.
I hate flying, but flying with Virgin isn't your typical airline experience. Not only do you get your own little tv screen with a ton of movies and tv shows to watch, but now they let you check out a google laptop for your flight so you can surf the internet - and chat with other passengers if you want. Hopefully they'll add more cities to their destinations soon.
Their Customer Service staff actually tell lies! They promised to connect me as a new customer on a specific date a month in the future. 3 days prior to the date they informed me that it would now take 3 - 4 weeks! This despite my checking two weeks before that they had done the preliminary checks about availability. They assured me they had done the checks and that all was fine. In the end they said they wouldn't even do the work as it would be too costly!!
The Virgin Media product has been poor. The customer service has been poor. The only time I have had them seem eager to communicate is whrn they want to sell more product at which point they are very persistent.
I wanted to take out a contract with them. The credit check they did on me failed. They didn't explain why. I sent an email back asking, why. They called me back and said they're not sure, but it might have had something to do with the fact that I'd just moved, and changes in my bank account and debit card details were in progress. They told me that to resolve that I needed to write a letter to some address that had about 8 lines, and explain my situation to them. I REALLY couldn't be bothered chasing them. I was a potential customer, they should have chased me, instead they just put me off! Never again!
I used Virgin Trains when I travelled from Manchester to London for a meeting last week and I am very impressed! In the past I have always driven there but decided to go by train to avoid the parking issues in Central London.
With most things, its best to book in advance to get the best ticket prices as they do spike up if you book at short notice. Booking online through the Virgin website is very straightforward – just input the days you plan to go and it even lets you choose where you want to sit etc. You can also buy your Tube tickets at the same time which is fantastic as buying them from when you get to London can be a nightmare! You do need to sign up for an account but its pretty straightforward and you use the details to book tickets in the future. Once booked, my tickets were emailed to me and I just printed them out and took them with me/
PLUS POINTS – No booking fees or Card charges! This is definitely a plus point for me as I don’t understand how companies get away with charging for booking fees or by paying with a particular card!
The journey itself was pleasant enough, no delays or cancellations (thanksfully1) and I would definitely travel with Virgin again!
Website is easy to use and understand, which means I can view my account & be confident that I am up-to-date with payments etc.
What's even better is that I get a letter every so often to inform me that I have an interest free option for 12months or so, sometimes on balance transfers, sometimes on purchases etc, so they continually offer great discounts to their current customers, looking after them, rather than just offering the best deals to new customers.
I went over my minutes allowance and they charged a huge charge per minute!!!! When I called to speak to a manager, she wouldn't come to the phone and promised to ring me back, I'm still waiting 3 weeks later. Most helpful (if a little pushy) was the person I spoke to to cancel my contract. I have been a customer for 3 years, virgin media is also a rip off, paying £50 a month for little more than a free view box!!!!
When I have called customer service they are always courteous, waiting time is not too long. Have 3 accounts with them, myself and two daughters mobile phones and have had no problems at all. The first of my three contracts will be coming to an end in 3 months so will be interesting to see if they offer anything to keep my custom.