Have just come off the 'phone with the rudest person I have ever had the misfortuine to deal with. On 13th July I e-mailed a complaint about unsolicited texts and recorded messages on my mobile. The number is known only to my family an never filled in on any forms. I asked them to confirm that my info had not been passed to other companies as they had not got my permission to do so. There auto response said it coul be 5 days befor I got a response.
After 6 days I e-mailed them again. They did not even respond to the second e-mail.
Yesterday I 'phoned them and was told I would get a response "shortly" as they had been busy!
Tonight I got a call from a young man whose manner and tone were quite objectionable. Firstly he asked for my husband as he said the complaint had been from him. Their automated response quite clearly showed it was from me. He told me Virgin do not pass on information, but I explained that two other Virgin employees had confirmed they did. I told him I did not believe him. He then became really rude and I hung up on him. He then had the cheek to ring me back and say "we were cut off" I told him I had put the 'phone down and would do so again if he continued to be rude. His response was that if I did not believe him I should cancel my Virgin services! Neeless to say I will be changing my 'phone, broadband and mobile supplier.
Phones as goos as anywhere else though do seem to charge more up front for the actual handset. Reception is very good. However, there customer service is an absolute disgrace - even at quiet times you will usually take at least 15 - 30 minutes just to get through and you will then probably end up speaking to someone who has not got a clue. Even though I get a 25% discount with Virgin I am actually moving to O2.
Virgin - sort out your customer service and the cost of your handsets. 2 stars only awarded for the good network coverage I found.
Foreign call centre customer services are the worst I`ve ever experienced. Extremely lengthy wait to speak to someone, and when you do, you are usually put on hold for even longer whilst you are put through to the right department. A general feeling of unprofessionalism.....NOT RECOMMENDED
I don't like the fact that the call centers are abroad somewhere, the call sound quality is poor and I struggle with the accents.
That aside, the operatives don't mess you around like some mobile companies and requests or problems get dealt with efficiently. Something I took forgranted until I started using another company.
I find the coverage one of the best too on the whole and their pay as you go call tariffs suit me better than other operators. They don't have a policy of stealing your credit if you don't make a call for a while like O2 do. I like Virgin mobile a lot
I have a non contract arrangement that does not involve having to get "top-ups". I am not charged "Air time" rental merely the cost of my calls/messages, so if I have a quiet month my bill is very low - it was 10p once!
Suits me to the ground, haven't found any better or more convenient tariff.
Moved mobiles onto Virgin (T-mobile) service to get free calls between mobile devices and landlines. However, initially paid high bills as discovered free Virgin to Virgin mobile calls only on £15 or above Tariff. Too late to change! Finally watch the initial account limit if yo have teenagers - Virgin set this at £150 by default & once you go over monthly allowances the costs increase massively
I've had a contract with them for little over a year and i've had absolutely no problems with them (touch wood) you can get a lot for £10 a month, and they've even introduced a blackberry price plan for a tenner as well, which is a steal as i don't remember any other company offering the same deal. Perfect for those who want a lot of text, decent amount of minutes and decent phone for just ten pounds, but remember, there's also t-mobile, who can also offer about the same, i think they share the same network, but if i was to pick between the two, i'd go for tmobile, but if you need a blackberry, virgin mobile hands down :)