Virgin Media - awful customer service
Been with Virgin Media since Telewest days but got worse since Branson's crew took over. TV pictures excellent - when they work, broadband not up to speed. Impossible to get any contact with them during major breakdown and after 6pm you speak to someone in Calcutta! Overpriced, and to add insult to injury they keep sending offers through the door which I can't get, even though they are half the price I am paying. Trouble is, the alternatives are almost as bad and not worth the hassle of changing.