I signed up with virgin media in April 2011 and didnt go live until mid June due to lack of contact and they were unable to find the fault with our broadband. We had to ring them back every few days and they kept giving us a 5 w/d turnaround time. This companies policy is to 'pass the buck' rather then dealing with the situation. After 2 month we were connect however our internet would be down for up to 2 wks at a time. When we finally spoke to a manager that wanted to deal with the problem he advised us that he would give us some kind of compensation as jester of good will. This was jester was not met and I have been billed in full and my internet is down from time to time. I ring the company again and I was informed that there systems were down and to call back later. I would not recommend Virgin Media, there call centre team do not deal with the problem,like to pass it on which means that you are constantly explaining yourself over and over and they do not stick to their word!