Virginmedia reviewed by

Basingstoke, GB

12 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great internet...appalling customer service

I have 10Mb internet...and I get 10Mb most of the time.
Great...but their customer service is beyond bad. Whenever I have had a problem it always tool about 10 phone calls to fix it. They ALWAYS blamed my computer and my router, so always prepare 2 computers and connect them directly.
It took them 2 weeks to re-activate my old modem when I moved house.

My paper bill cost me now about £1.5 whereas their ads that come in post are FREE! After complaint I am now getting ads with "Dear occupier..." instead of my details.
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