I decided to switch over to Virgin Media for my telephone, internet and TV, and it was the worst mistake...
I had problems right from the start. They cancelled connection appointments, then showed up to connect, but didn't have the correct tools, then a different team had to be called in because of the height (despite me telling them that I was on the 2nd floor beforehand), then another team had to come because the 'special heights' team couldn't fit the interior fittings, etc., etc. - that went on for about 2 months.
Once it was finally connected, the overcharging started. I was charged for services I didn't order or receive. I spent hours on the telephone trying to explain what I had ordered and to try to put it right - it was never sorted out and it continued throughout my time with them. Then I found out that my BT line was never cancelled by Virgin (as was agreed and confirmed in writing) and was subsequently charged by BT for line usage for 3 months - again, hours on the telephone trying to explain/get some help etc., etc.
Finally, after months of nonsense I decided to cancel my contract, again spending hours on the telephone only to be told that I'd have to buy my way out of my contract. So, despite Virgin consistently breaking our contract throughout my time with them, I was now having to pay my way out... Ha! I finally agreed to paying a sum and washed my hands of them. Or, so I though...
Several months later, my old neighbor (I had moved by this time) contacted me to say that he'd been receiving threatening letters from a debt collection agency regarding my 'outstanding' Virgin bill. Typical. Virgin not only messed up again with my account, they even got my address wrong! By this point I was enraged and completely fed-up. I wrote to the CEO of Virgin explaining the situation and the complete lack of customer service I'd received and I actually got a response! The account has now been cleared and hopefully that will be the end of Virgin (though, I don't hold my breath).
I will never use Virgin Media again!
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