Virginmedia reviewed by

Birmingham, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor customer service and intermittent broadband

Home Broadband goes down from time to time which is annoying and customer service is rather poor.

Cancelled a mobile broadband contract back in August last year and every month since then I still receive a email saying I have a new bill. I have rang back September, October, November, December and now January. Each time I have to explain my situation to a different adviser, each time I am reassured it will be the last time I will get a email. Each month I carry on getting a email bill - amazingly poor service. Two emails to the complaints team have generated no replies.
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