I signed up happily for a package of tv, phone and internet. They guy who installed my internet shouted at me because the company hadn't told him about the amount he would have to do. Then within a month of buying the M+ package they remved the channels I had signed up to the M+ version for instead of the basic. I was told that I should've checked the small print. they continued to take the good channels until I had the equivalent of Freeview. I moved over to Sky and Virgin instructed them to cancel an appointment with me as they claimed I was still contracted to them. I had to change my phone number which is a pain. They still hound me with junk mail and cold calls to resign.