2 months ago I would have happily given Virgin a 10. That was before I needed assistance. I suffer from a disability which makes phone contact difficult to impossible. Now, bearing in mind that one of thier key businesses is the supply of internet broadband, you would think that SOMEWHERE there would be an option to cantact them via email. There isn't. It is genuinely not possible to contact Virgin customer (it'd be funny if it wasn't so pathetic) services. And that includes for those of us who have been loyal customers for over 10 years. So, to sum up Virgin customer services...they don't exist. And as of this incident all I can say is, it's a shame trust pilot doesn't allow lower scores than 1.