My broadband has been slow since I got Virgin. It's when you have to call their 'customer services' that it goes from bad to worse. I spent 2 hours on the phone to report that my broadband wasn't working. Passed through 4 different advisors (with a 10-25 minute transfer 'hold' between each one). None of which were able to tell me what the problem was OR fix it. So wasted a whole evening talking to Virgin's useless staff and still no broadband! After reading the comments on here, I'm kind of pleased it's not just me. But seriously, this is abysmal, appalling service. Vote with your feet people. BT is cheaper anyway.
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