I've been a customer for almost 2 years now and have been pleasantly surprise by the freedom allowed in switching between packages (upgrading and downgrading services). I cancelled my TV package entirely today -as I do not watch TV- and they even offered to downgrade me to Freeview HD so I won't have to pay early termination fee!!
Alas, I did because I didn't want to renew my TV license -like I said, haven't opened my TV in years! Would recommend Virgin to everyone.
To reply as a company, please log in to your business account.