Terrible, dire, horrible !!
Virgin Media have the absolute worst customer service in the whole world !!! If you ever manage to get through to them by bypassing every tactic to stop you from contacting them then you will be faced with the most disinterested individual who will pass your call to another dis-empowered individual who will promise you the world but you may aswell just dip your available organs into a vat of molten iron as this will probably provide you with a more positive outcome than awaiting any kind of response from these idiots !! Virgin Media = worst conceivable customer service !!