Virginmedia reviews

Virginmedia reviews

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Do yourself a favour & avoid them

The ex and I split up years ago, whilst other companies were able to amend the name on the account. This was beyond the abilities of Virgin Media. I used the land line number for my business (big mistake) which was forwarded to my mobile. Around 17p connection charge & roughly 20p per minute made for some expensive bills. I made several phone calls to them asking if there was a way this could be reduced, I got various answers but nothing worked. Since then I've got myself a virtual landline number for only a fiver a month which gives 500 minutes of free calls & no connection charge. I did like the broadband, very reliable & the 20mbs far exceeds my needs. Since then I've been tethering to my mobile phone (Vodafone) with 3g and unlimited data, its actually really good for my usage. I hardly ever watch tv and have only had the freeview so can't comment on their telly packages. In summary I'm saving myself up to £100 per month with more or less the same service. Oh they charged me £10.83 'contract termination fee'. I was with them for years.
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Expect nothing from Virgin and you won't be disappointed!

Yet again, unacceptable wait for broadband service to be restored. Is it really acceptable to have a four day wait for service to be resumed for the third time in under a year. And it might be longer as they have other priorities. If its not poor broadband, there are tvmedia problems. Its time i switched provider, and stop meekly accepting such shoddy customer service!
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THIS IS A DREADFUL COMPANY - BE WARNED!

For starters, the broadband speed and Tivo box are dreadful and I live in the centre of a major UK city.

I agreed to a 12 month contract with the knowledge I was moving home in 6 months time. Before the agreement, I was assured there would be no moving cost or extension of contract as a result of the move. You've guessed it - I was charged a moving cost and forced into another 12 month contract. I managed to get the moving fee waived but was stuck in the 12 month contract.

The plot thickens. Having cancelled my services in Aug 2013 (approx 6 months after the renewed 12 month contract) I was owed over £50 of credit. The cheque never came. When I finally caught up with the woful Virgin Media Support Team a few months later, they indicated that I was still paying line rental, even though I had moved to a different part of the country and had not requested the number to be transferred to another provider! Four 30min+ calls took place following. One representative would say the full amount was being returned and the next would say that I wasn't owed anything.

The final conversation was the longest and the worst. The last piece of advice they gave after STEALING from me was to advise me to log an official complaint with CISAS which I will certainly be doing.

I will be looking for reimbursement for the money I am owed, the cost of the phone conversations, my time and postage. I know any recompense is unlikely but if we all stayed quiet, awful companies like this can behave this way unmonitored.

THIS IS A DREADFUL COMPANY - BE WARNED!

We are with Sky now and couldn't be happier with the service.
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Tied me into infinite contract

Virgin told me I could move my services when I moved house after I told them I didn't tend to stick with any single place for longer than a year (for complicated reasons.. their contract was 18 months)... Turns out each time you move, you renew for 18 months... While a nice customer service rep got me out of it by finding a loophole (which costs me more money), this was not greats charges end up much higher than expected.
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They are the worst company for 'customer service' I have ever dealt with

After an appalling catalogue of failures, mismanagement, aggressive argument - the customer is NEVER right in their book - and bureaucracy, that insists people wanting to discontinue services have to go through several switchboards, I thought I had left this awful company, only to find a debt collection agency pursuing me for services I have not used. It is impossible to speak with anyone resembling a human being. And as a previous reviewer has said it is also impossible to email them - I am used to having written records of contracts and agreements. In my view Virgin Media is cynically using their 'uncontactability' to confuse customers, cover their own tracks and squeeze as much money out of people as they can.
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Should be shut down

They have apauling customer services who need to be taught some basic manners , they refuse to listen and lie through their teeth avoid at all costs
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TIVO DISGUSTING SERVICE BUT THE STAFF ARE NOT RUDE

I have reached the end of my tether with this lot. I had TIVO installed in late October2013 and from day 1 I have had ongoing problems. New installation wih new box had to be replaced within 2 weeks with another new box. Service has been erratic since then with channels missing or not being able to connect at all.

They have been to site and replaced the cable from their pavement box to property (+-100m) but according to a senior technician (Alex) they should have fitted a RS?11 instead of replacing with identical RS?6. This was confirmed by someone named Bart who arranged to have a new cable installed on 19 March 2014 by a external contractor.

I have now been advised that Council has declined the application to lay a new cable for at least 30 days (thanks HOUNSLOW).

When I asked for an e-mail to confirm,the supervisor (Roxanne) advised that no-one on the team is able to do so.

In other words no-one in that division has access to e-mail????

I pay on a direct debit and tried move the DD to a new bank account. It won't let me because I have an amount outstanding i.e. next months bill. In other words, pay an additional month upfront for a service you're not able to use.

Did anyone within accounts actually pick up a phone to call me and apply changes well before next due date? Of course not!!!!!! Why would they? They've got the cash so who cares?

The broadband is fantastic but TIVO......
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STAY WELL AWAY!!

Went with virgin media from sky worst service I have ever seen, went with the full VIP package and getting 2mb of download speed from fibre optic and on demand never works, I have contacted them every month to resolve this however there customer service is appalling even knowing they have voided there contract by miss selling the product to me they will not let me leave until the full 18 month contract is up and will not credit me for lack of service so I am paying over £120 a month for 2mb of download and an on demand service which does not work, they have used bulling tactics to try and get there money which they will not get. STAY WELL AWAY FROM THESE SHARKS!!
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Absolutely Appalling

Virgin media is a bunch of rubbish. The internet is the worst of it. I play a lot of video games and upload videos to youtube. They treat you well at first and then boom! Your Internet is at a bad level. It's ridiculous as it turns on and off and then no Internet for ages. I think virgin media are the worst possible choice for internet ever.
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Price hike after price hike and the Indian call centre doesn't help.

I have been a loyal customer of Virgin Media for years now. Last August, they sent me a letter stating how wonderful they are and because they are so good, they will need to increase prices way above inflation. I challenged this and refused to pay such high rises. I was eventually offered a deal to stay with them and was even offered a 'fixed' price for two years. I accepted this. Then a couple of months later, I received a letter from them saying how wonderful they were and that they were going to increase prices. I told them that they had fixed my prices. They told me that in the small print, they had fixed discounts, not prices, so my prices would go up and there is nothing I can do about it. I'm now fighting them through the ombudsman. The service has really gone downhill. AVOID!
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Pure Trash

I currently share a 30mb package with three of my friends, since september all we've had is disconnects, constant high ping and slow download speed. Because we won't be living in this house in the years to come upgrading the internet would mean switching to a ridiculously priced month by month payment scheme which no one can afford. Don't even bother using them.
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Ripped off. False promises from Virgin Media

After yet another price hike by Virgin Media at the start of this year I decided to cancel at last. When I called to cancel I was offered a discounted price to keep my custom. I was told this would be the same package and nothing would change. I accepted this offer as it seemed a more reasonable value and would save me the hassle of changing providers.

2 months later and I am still being charged the full price for my package. Called customer services and I was told that they had FORGOT to amend my account onto the new offer (how convenient).

After a long phone call passed through several operators I am now told that the previous offer which they "forgot" to do had expired. The new offer was £2 extra per month. After several bangs of my head against my wall I agreed as long as my package remained the same. Ten minutes after the call my channels disappeared. Rang up again to discover they had downgraded my TV package because of the discount (my head once again begins thumping my wall)

To cut a long tedious story short, I have now cancelled with Virgin entirely after all the consistent price hikes, false promises and marathon phone calls.

If you're thinking of moving to Virgin please take the following advice.
1) Prepare for crafty little price hikes
2) Prepare for false promises
3) Buy a crash helmet
4) Stay with Sky or BT!!!!!!
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Total rubbish steer clear from vergin media

I was with virgin media for three years an had nothing but trouble from them.
Steer clear of this company !!!!!!!!!!!
Took double payments out my bank on three occasions and wouldn't refund the extra money they took.
Was charged for things I never had.
Crap customer relations both with the customer service team and manager.
Left virgin media an they reckon I owe them double to what I attchually do so I requested an investigation into the account to show what it is I really owe now all I get is threatening letters threw my door from bayliffs no investigation no comment from v.g nothing.
Disgraceful company would NOT recommend to n e body.
I changed to sky and had brilliant service bill I always as stated no hidden charges I'd recommend sky above vergin any day
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Read the contract before signing. They will rip you up if you don't.

When moving home, I asked Virgin to move their services to my new property. Unfortunately - for me- they couldn't provide me with the service since they are not covering the area. So I just switched my broadband provider, but Virgin won't let me go unless I pay them the "Contract Termination Fee Internet". As if it's my fault for moving to an area where they don't reach. Unbelievable!!!
Be careful, read all the contract. It will never be on your side. They will take your money, no matter what.
Not a virgin any more... I was violated by this company.
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CHEATS NOT EVEN RATEABLE

hI does anybody know how to get hold of the manager at Virgin? we have been with Virgin since it was Nynex and stayed very loyal, never missed a payment as we had set up a direct debit with them.
Things started last year just before my son and his girlfriend moved out after buying their own home.
We have all three services with VM telephone Broadband an Tivo TV so called package.
We have cable and it effects our picture quality and it has been so bad at times that we have had to turn the tv off, hence no telly.
VM have used every excuse under the sun to bull **** us. My son couldn't get on demand picture quality c***p .
After having endless engineers at our home one engineer had told us that because we live quite a way from the box where VM access the cables , it affects our picture quality.
I have made countless calls to VM and have told them; Every time that an engineer messes about at that cable box down the bottom of our road OFF GOES OUR TV.
It got so bad before my son moved that I had to stop him from hurling the tv box through his bedroom window.
Virgin Media don't want to listen, but they still insist on taking their payment every month
After my son moved out In September I dropped some of the channels as my son had left home and his dad and I didn't need them.
Im appalled that all the time I have been with this company even when it was Nynex, I wasn't aware that if you change your package BE AWARE OF THIS YOU ENTER A NEW CONTRACT. I did this over the phone but it was never mentioned because all VM are about is MONEY and what they can get out of you, but are not willing for you to leave their services.
I have rang VM every single day and had another 4 engineers out since 17th Feb GUESS WHAT? same problem again.
every time I ring I get not just different people speaking to you, also not just different departments but my god when I asked to speak to the one person who understood our problem , the day after ringing the same number, I was told he was at a different office in a different area
and they wonder why they get a good slating , its because one tells you one thing, and one tells you another.
Just to let you all know I' m in dispute now with them, because they have broken their contract by failing to reasonably supply me with their services. although they think that I'm going to tip over £240 for cancelling my contract.
LET THEM LIVE IN HOPE XXXX

but if anyone has any details of managers names etc please let me know .thanks
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AWFUL!!!

I joined Virgin Media in December 2013 and I have had nothing but trouble with them from the start. Firstly, they sent me nothing to tell me the date of when my first direct debit would come out and never once notified me that they would be taking 2 months worth of subscription charges in one go. If I have received this, I would of course have kept the money in my account ready for the direct debit to go through. Instead, I left 1 month's worth there ready for the direct debit, which of course then did not go through costing me a charge from my bank. I was then disconnected from my service.

I received a call from them from quite a nice man telling me that this is a regular complaint by new customers, but if I call customer service, they will sort everything out for me and will add a discount onto my account for the amount of time I have been without service.

I called customer service and I paid the amount that I had to pay. I advised them of the date I get paid and agreed that from now on, I will call them on the day I get paid and will pay by card. They reconnected my service and confirmed to me that I would have the discount added for the period I had been without the service. I cancelled my direct debit as apparently due to their systems, they could not take payment out after the date my wages go in (which I now have to pay and extra £5 a month for the inconvenience of having to phone them every month to pay my bill...)

I've now received my next bill stating it's for the period of March - April and that I still owe money on my last bill...

I'm getting regular phone calls from there call centre in Asia hassling me to pay them more money that is not yet due. I've called the UK customer service just for them to tell me that I have to pay the full bill in order to receive the discount for the loss of service! So basically, I now have to pay for something I haven't received due to them not notifying me of the correct information!

I had Sky years ago and never had this problem whatsoever, they always gave me the correct information and collected the direct debit on the date they had advised. I never had any of these problems whatsoever.

Staff that I spoke to at customer service all tell me different things, a few of which who talk down to you, over talk you and make out you know nothing. They are rude and cut you off without listening to you as if they know everything.

As a new customer to Virgin, I asked them what I would need to do to get out of the contract, and I would have to pay the whole 18 month contract in full to get out of it, even when the reason why I am unhappy is down to them! They are a complete joke and as soon as I can get away from them, I will be and I will never be using anything from Virgin ever again. They are a disgrace.
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Absolute Rubbish Organisation

This company is the worst I have ever had to deal with.

After constant issues with the broadband line failing and several complaints they seem incapable of supporting their customers.

To cap it all once they have you as a customer they keep putting up their prices for the pleasure of subscribing to an inferior service.

You can not get through to their service people and when you do it is a complete waste of time.

Have just returned to BT who have done an excellent job, vastly better service at significantly lower cost.

Virginmedia, you are a disgrace to the Virgin brand
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"DEFINITELY THE WORST COMPANY IN THE WORLD"

UNDER PREVIOUS GUISES AND THEIR MANY APPEARANCES ON WATCHDOG THEY WERE / ARE KNOWN AS THE COMMUNICATIONS COMPANY THAT DOESN'T COMMUNICATE.

NOTHING HAS CHANGED.

THE ABSOLUTE WORST MOST FRUSTRATING COMPANY TO "TRY" AND DEAL WITH. I FEEL LIKE I'M WASTING MY TIME WRITING AS THEY DON'T CARE AND WON'T CHANGE.

I'M ABSOLUTELY BAFFLED RICHARD BRANSON HAS PUT HIS NAME TO THIS TOTAL AND UTTER DROSS.

THE BASIS OF THE COMPANY, THE SOFTWARE, DOESN'T WORK AND THERE IS IS NO SYSTEM, AFTER SALE, TO MANAGE THIS.

WHAT EVER YOU DO FIND ANOTHER SOLUTION / SUPPLIER, I BEG YOU.

I COULD GO ON FOREVER, EASILY, BUT THEY "AINT" WORTH IT!
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virgin. not so willing

I have sky at the moment because they offer everything for £36 per month. free box, free install. However I also have virgin free tv on my TiVo box which I kept going for the kitchen area. I have read both reviews of sky and virgin and am able to offer opinions on both. They both give reasonable service but both also have some employees who are inefficient and not up to task. The TiVo box is an impressive bit of kit but it does have flaws that need ironing out. it has to go through 3 or 4 menus just to give you what you want. The sky box is more simple to use and can be done in 1 move. I have had virgin and sky over the years and both offer roughly the same programmes at the same costs. try doing it my way go with one for 12 mths, then see what the other can offer by way of discounts. I was offered 75% off sky a few yrs ago but never took it up, I wish I had, but at least I get all at half price.
pound for little pound there is not much in them although I personally have always had a Scottish or English speaking person with sky and they have always served my problems well, with virgin I have had constant issues with foreign speaking people who could not string a sentence together, but you pay your money and take your choice.
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Shoddy

The TiVo box is a slow awkward machine that looks and feels like a first attempt at the media market...rather than the next big thing In entertainment .
My broadband dropped out daily, sometimes 3 or 4 times due to a package confliction, according to the repair guy. My speed was half of what I bought due to this confliction and when I called to complain I was left with a don't care attitude.
I waited out the 18month contract and was desperate to get back to sky. So the massively priced packaged box of rubbish is now due for return. Virgin took my money for 18 months on a shoddy piece of equipment, my broadband was awful and now they want me to go out of my way to box and post their stuff back to them. Really??
So now I have a collections agent sending me emails threatening a charge of £250 for equipment virgin themselves quote as £162

I left Virgin active gyms as they charge extortionate amounts of money for crappy equipment and facilities (virgin active Southampton) pretty much the same reason why I left virgin media...I won't touch anything related to these guys now.

Avoid at all costs...the grass really isn't greener on the other side, stick with Sky!!!

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Virginmedia Details

About this company

Broadband, cable TV, landline phone and mobile services from Virgin Media. Order online for the best broadband, cable TV, phone and mobile deals.

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Virginmedia is ranked 87 out of 87 in the category

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